Customer Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Jun 8, 2026
Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is very good as it is today. Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part.
Customer Experience Management focuses on understanding and improving every interaction a customer has with a company. It involves strategies, tools, and processes to enhance customer satisfaction, loyalty, and advocacy.Organizations leverage Customer Experience Management to align business activities around a positive customer journey. It often utilizes data analytics, feedback mechanisms, and software platforms to measure and enhance customer interactions. Solutions aim to unify customer...
Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is very good as it is today. Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part.