Customer Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Jun 8, 2026
I do not have those numbers with me right now, but the experience, as I am the vendor and not the end customer, indicates that many times we have to be aggressive on discounts because of competition. For platforms where you can demonstrate a higher return on investment, it is easier to sell at a higher added value.
Customer Experience Management focuses on understanding and improving every interaction a customer has with a company. It involves strategies, tools, and processes to enhance customer satisfaction, loyalty, and advocacy.Organizations leverage Customer Experience Management to align business activities around a positive customer journey. It often utilizes data analytics, feedback mechanisms, and software platforms to measure and enhance customer interactions. Solutions aim to unify customer...
I do not have those numbers with me right now, but the experience, as I am the vendor and not the end customer, indicates that many times we have to be aggressive on discounts because of competition. For platforms where you can demonstrate a higher return on investment, it is easier to sell at a higher added value.