Sentry and Splunk ITSI compete in the IT service monitoring and troubleshooting category. Splunk ITSI has the upper hand due to its advanced features, though Sentry's competitive pricing and support are appreciated.
Features: Sentry offers comprehensive error tracking, real-time notifications, and detailed performance monitoring. Splunk ITSI includes advanced analytics, predictive insights, and extensive customizability.
Room for Improvement: Sentry needs better integration capabilities, enhanced data visualization, and improved customization options. Splunk ITSI requires a less steep learning curve, more straightforward configuration options, and reduced complexity in its features.
Ease of Deployment and Customer Service: Sentry provides an easy deployment process and effective customer service. Splunk ITSI, while more complex to deploy, offers extensive customer support to ease the process.
Pricing and ROI: Sentry is cost-effective with a clear ROI, suitable for budget-conscious organizations. Splunk ITSI, though more expensive, delivers substantial ROI through its advanced capabilities.
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
We have not contacted their technical support because everything is easy to set up under Sentry.
The technical support is excellent, and I would rate it at ten.
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
It has been easy to use and configure across multiple systems, each having several environments.
Splunk is highly scalable, with the ability to expand efficiently.
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Integrations or single sign-on capability with Microsoft would be beneficial for securing all assets.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
On-cloud upgrades are easy, but on-premises upgrades are very painful.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Compared to New Relic, it provides the necessary features at a cheaper cost, especially since we moved infrastructure monitoring to Azure.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
I believe the pricing is based on daily volume ingestion.
Real-time error tracking helps our Quality Assurance team easily identify the root causes of problems or bugs and promptly inform the developers about specific issues.
At this time, I focus on finding and fixing bugs.
Sentry provides real-time error tracking which is invaluable for identifying and resolving issues quickly.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
| Product | Market Share (%) |
|---|---|
| Sentry | 3.3% |
| Splunk ITSI (IT Service Intelligence) | 0.8% |
| Other | 95.9% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 35 |
Sentry is a robust error management system known for real-time error tracking and integration with tools like Slack, GitLab, and Jira, benefiting those seeking comprehensive application performance insights.
Sentry offers a seamless platform to monitor errors in both front-end and back-end applications, providing real-time alerts and comprehensive event log context. With its integration capabilities, teams effectively track application metrics and access performance data without direct production access, ensuring enhanced reliability. Sentry's features such as event grouping and code trace logs linked to Git repositories highlight its utility in maintaining application efficiency. Enhanced security and regular updates make it a preferred choice over competitors. Despite some requests for improvements in automation and UI enhancements, Sentry remains invaluable for error management and application performance monitoring.
What are the key features of Sentry?In industries like technology, Sentry is crucial for monitoring errors in web applications, offering real-time alerts and performance tracking. It is frequently used in ETL processes to detect failures without direct developer access, benefiting teams who manage large-scale applications and databases efficiently.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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