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Sentry vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Sentry
Ranking in Application Performance Monitoring (APM) and Observability
7th
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
Debugging (1st)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of October 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sentry is 6.1%, up from 4.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abdullah Baig - PeerSpot reviewer
Oct 4, 2023
An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing
I am exploring Sentry, New Relic, and Azure Monitor. The tools can be used to monitor our solutions. We want to improve the reliability of the applications Sentry was easy to learn compared to New Relic and Azure Monitor. I saw some valuable input. It took us the least amount of time to see how…
Sunil K R - PeerSpot reviewer
Apr 5, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a great visibility tool for the developer team."
"Great for capturing application performance metrics and error logs."
"Sentry breaks everything down in real time."
"Sentry is a pretty stable product... Sentry's documentation is pretty straightforward and neat."
"The product performs well."
"The stability is very good for Sentry and in general works well."
"Its initial setup process is relatively straightforward."
"The most valuable feature we have found with Sentry is the security that it provides."
"The most valuable features are the service analyzer and Glass Tables."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The flexibility to develop and consolidate many solutions into one platform is great."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Customers have noted the solution helps streamline incident management."
 

Cons

"The log centralization and analysis could be improved in Sentry."
"The settings for an administrator are complex."
"Its debugging feature needs to be faster."
"To deal with its shortcomings, Sentry needs to continuously improve in areas like the user interface and documentation, apart from its other features."
"The price could be lowered."
"Lacks user metric tracking and the ability to create more dashboards."
"It would be nice if the product provided a map showing the users’ geographic location."
"It should be easier to integrate Sentry with other tools, and the end-to-end tracing capabilities could be improved."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"Splunk ITSI should include ease of integration and more templating."
"It would be good if an interface was included in the next release."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"We also faced challenges relating to UI development."
"Splunk ITSI consumes a lot of CPU resources."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
 

Pricing and Cost Advice

"I am currently using a self-hosted open version."
"Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."
"We can adjust the price a little bit based on our needs."
"We are currently paying through Cloudera for the Sentry service."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Pricing has some room for improvement."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Pricing was pretty good, and it is possible to just add on the features we want."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk ITSI is expensive compared to other tools."
"Splunk ITSI is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
10%
Comms Service Provider
8%
Manufacturing Company
6%
Financial Services Firm
19%
Computer Software Company
14%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Sentry?
The product costs $26 a month if we choose a yearly subscription. Code coverage can be added for an additional $29 per month. The Team plan is the cheapest package available. We can make our own bu...
What needs improvement with Sentry?
It would be nice if the product provided a map showing the users’ geographic location.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Learn More

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Overview

 

Sample Customers

Dropbox, Airbnb, Stripe, Uber
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Sentry vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: October 2024.
814,528 professionals have used our research since 2012.