

Sentinel and Trellix Helix Connect are leading cybersecurity solutions, competing in threat detection and response optimization. Sentinel has an edge in pricing and user support while Trellix stands out with its advanced features.
Features: Sentinel stands out for its ease of use, threat visibility, and strong integration with Microsoft tools, enhanced by robust cloud and threat intelligence capabilities. Trellix Helix Connect leverages a comprehensive AI framework, rapid implementation, and extensive integration, notably offering a powerful SOAR platform with strong automation and threat intelligence enhancements.
Room for Improvement: Sentinel's integration capabilities could be more flexible, with improvements in its reliance on Java applications and complex dashboards. Trellix Helix Connect would benefit from better third-party tool integration and dashboard usability, with attention needed on issues like frequent false positives and operational disruptions during prolonged use.
Ease of Deployment and Customer Service: Sentinel supports both on-premises and cloud deployments but faces challenges in providing seamless hybrid solutions, with mixed feedback on its technical support efficiency. Trellix Helix Connect offers robust cloud deployment but lacks on-prem adaptations. Its customer service is noted for responsiveness but could improve in prompt problem resolution.
Pricing and ROI: Sentinel is moderately priced but can be costly for smaller enterprises, with no hidden fees beyond licensing. Trellix Helix Connect is positioned competitively despite its higher cost. Both offer significant ROI through enhanced security and integration, with Sentinel seeing quicker ROI via integration efficiencies, while Trellix's thorough security features justify its price point.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
Price is always a consideration, so the price would be nice if it were lower.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
They nearly always bill it in dollars, so if it can be billed in our currency, that would be helpful and fixed in our currency.
It is not the cheapest, but also not the most expensive solution.
Sentinel's best features include that it's a very easy product to use.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| Sentinel | 3.2% |
| Trellix Helix Connect | 1.0% |
| Other | 95.8% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
Sentinel is a full-featured Security Information and Event Management (SIEM) solution that simplifies the deployment, management and day-to-day use of SIEM, readily adapts to dynamic enterprise environments and delivers the true "actionable intelligence" security professionals need to quickly understand their threat posture and prioritize response.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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