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Secureworks Red Cloak Threat Detection and Response [EOL] vs Trellix Helix Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Red Cloak Threa...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Trellix Helix Connect
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (12th), Security Incident Response (5th)
 

Featured Reviews

reviewer1646754 - PeerSpot reviewer
Solutions Architect at a computer software company with 51-200 employees
Simple deployment with good reports and dashboard
In terms of what could be improved, there are a lot of things identified and there is a lot of continuous improvement. A lot of the things are of a short time frame and a lot are way out. There was a tuning process but nothing specifically to call out. As for what could be included in the next release, we are working on the basic feature set. There are probably some things that, as we move through it, we'll come across that are deficient but right now we are not that far along to know. I don't want to say that they could not do certain advancement. For example, there are some automated network response portions that we want to turn up, but we're not ready for that. I don't even know what the capabilities are there, but that's something that, probably in the next 24 months, we will move forward on.
reviewer2840397 - PeerSpot reviewer
Associate Cybersecurity Analyst at a tech vendor with 10,001+ employees
Centralized threat triage has improved endpoint control but still needs better cloud insights
Trellix Helix Connect can definitely be improved, especially regarding cloud and SaaS telemetry gaps. It could enhance its native cloud and SaaS telemetry integration. Additionally, sometimes when we open the details of a file, it lacks meta fields altogether, and we must manually ask the user for the meta fields, such as when the file was created, last opened, last updated, and its hash value. Helix does not perform as expected in this regard. There are also many false positives flagged that should not be, and there is no on-premises option for FireEye Helix. Lastly, the GUI and dashboard feel very old-school and legacy, needing improvement, as all competitors have far superior GUIs and UI/UX interfaces. I would add that we have experienced specific problems with session timeouts where we randomly log out from the system after some time and face issues in logging back in. This required us to contact customer service frequently, which is also not very reliable or prompt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features that I have found most valuable are that the search capabilities are easy to use, the dashboards are good, the reports are good, and it is just simple from a deployment standpoint - that was easy."
"As far as its core functionality goes, it’s spot-on."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."
"The best feature of Trellix Helix Connect is its quick implementation."
"We are able to block some advanced malware and other things."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"The solution is very high-quality and offers a very small number of false positives, so we don't have to get distracted by checking up on false data and making sure nothing is wrong."
"The most valuable features include predefined use cases and threatening states."
 

Cons

"There are some automated network response portions that we want to turn up."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"My advice to others considering Trellix Helix Connect is to proceed only if you are getting competitive pricing; otherwise, it is nothing special and simply offers what many other connectors, such as CrowdStrike, Palo Alto, and Defender, already offer."
"There are some issues such as high CPU utilization that we have experienced in the past whenever we were using Trellix Endpoint Security in the cloud system, which prevented anyone from working properly."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."
"It should have more cloud connectors. It could also be cheaper."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
 

Pricing and Cost Advice

Information not available
"I rate Trellix Helix a five out of ten for pricing."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
"FireEye Helix is a little expensive."
"It could be cheaper, but that applies to every product."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Financial Services Firm
10%
Comms Service Provider
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise1
Large Enterprise14
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for FireEye Helix?
Our experience with pricing, setup cost, and licensing has been positive; the setup process was manageable, and the license model was flexible enough to meet our requirements.
What needs improvement with FireEye Helix?
There is little training available for technology teams to master the key features of Trellix Helix Connect, and that could be improved. Reports can be difficult to customize and adapt, and analyzi...
What is your primary use case for FireEye Helix?
Trellix Helix Connect is being managed by my company's infrastructure area to improve information security processes in monitoring, investigating, and minimizing problems and threats to our cloud s...
 

Also Known As

Red Cloak Threat Detection and Response, Red Cloak TDR
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Ricoh
Police Bank, Verisk Analytics, Teck Resources
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