SAS Analytics needs to improve for entry-level people in my college because buying licenses is somewhat costly for small businesses. SAS Analytics is also somewhat complex for students who are entering the data field. Additionally, SAS Analytics is not good at integration with other environments, so it should improve on that, and some syntaxes are not good. SAS Analytics has an older architecture in some areas, so it should enhance the UX side and performance in some aspects. SAS Analytics documentation should improve to be clearer for students who are currently using or trying to use SAS Analytics, so the documentation should be simplified. Customer service is pretty good as of now, as they respond in two to four hours on business days, but faster response times may solve many problems and attract more users. I rate SAS Analytics seven or eight out of ten. SAS Analytics should improve in massive data handling, as I mentioned earlier. SAS Analytics struggles when it handles massive data, and it should also get top-tier support. The support should improve from two to four hours down to one hour or even thirty minutes. SAS Analytics should also offer more low-code options for those who do not know how to code or to save more time, and they should consider reducing their pricing. Currently, SAS Analytics has limited flexibility and very limited integration, so improvements in those areas are necessary. SAS Analytics student version does not handle long or lengthy data well right now, so it should improve on that point. As I have mentioned, it struggles with larger data sets, but for current small or medium data sets, it is very good. Customer support should improve to fifteen to thirty minutes or immediate live agents during business hours. The two to four hours wait can sometimes take more than one day, and that does not make sense. We have to stop all our work until they reply if we encounter critical problems, so they should improve for certain.
