SAP Commerce Cloud vs Zoho Commerce comparison

SAP and Zoho are both solutions in the eCommerce Platforms category. SAP is ranked #2 with an average rating of 8.5, while Zoho is ranked #10 with an average rating of 9.0. SAP holds a 14.0% mindshare in P, compared to Zoho’s 0.3% mindshare. Additionally, 77% of SAP users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

SAP Commerce Cloud

Read 18 SAP Commerce Cloud reviews

4,054 Views
2,314 Comparison Views

77% willing to recommend

Zoho Commerce

Read 1 Zoho Commerce review

90 Views
40 Comparison Views

100% willing to recommend

SAP Commerce Cloud

Zoho Commerce

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Executive Summary

We performed a comparison between SAP Commerce Cloud and Zoho Commerce based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, SAP and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: April 2025).

Buyer's Guide

eCommerce Platforms

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Commerce

Ranking in eCommerce Platforms

10th

Average Rating

9.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the eCommerce Platforms category, the mindshare of SAP Commerce Cloud is 14.0%, down from 20.2% compared to the previous year. The mindshare of Zoho Commerce is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Ankit Bhagat

Management Consultant at PwC

A scalable tool that can be integrated with any platform

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

A solution that can help to build online stores that offer cost-efficiency and scalability choices to its users

I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They provide a demo if you don't have an idea of their products. There are multiple sessions, including some recordings and live sessions, to help one understand Zoho products. There are a lot of resources from Zoho from which you can make choices. You can follow Zoho's documentation or their other training materials. You can choose to have a live session or a demo to help you understand Zoho products. You can even get on a call or send an email for support. I rate the technical support an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have found the B2B, B2C and D2C very valuable."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"The user interface can be customized."

"The tool supports multiple currencies."

"Hybris offers a platform designed for speed."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

More SAP Commerce Cloud pros

"Customization and the solution's ease of deployment are valuable features of Zoho Commerce."

Cons

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"Hybris is not currently using microservices."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"The stack needs to be improved; they need to start using more new technologies."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"The support team should improve the response time."

"A public cloud solution of this software would open great possibilities."

More SAP Commerce Cloud cons

"Improvement is needed in the UI and UX part of the solution."

Pricing and Cost Advice

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is very expensive in Turkey."

"This is an expensive solution."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"I don't know the cost, but it can be expensive."

"The price is too high."

"The solution is expensive."

"The price is quite high."

"The price of Zoho Commerce is between 10 to 25 USD per user per month."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Educational Organization

48%

Computer Software Company

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

See all answers

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

See all answers

What do you like most about Zoho Commerce?

Customization and the solution's ease of deployment are valuable features of Zoho Commerce.

See all answers

What is your experience regarding pricing and costs for Zoho Commerce?

The price of Zoho Commerce is between 10 to 25 USD per user per month.

See all answers

What needs improvement with Zoho Commerce?

Zoho Commerce was recently launched. It's not an old product. The product is in the process of working on its look and feel along with the drag-and-drop concept. There is nothing to improve in the ...

See all answers

Comparisons

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 27% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 23% of the time

Shopify vs SAP Commerce Cloud

Compared 14% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 12% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 11% of the time

More SAP Commerce Cloud Competitors

No data available

Product Reports

Buyer's Guide

SAP Commerce Cloud

April 2025

Download SAP Commerce Cloud product report

Buyer's Guide

eCommerce Platforms

April 2025

Download Zoho Commerce product report

Also Known As

SAP Hybris Commerce, Hybris

No data available

Overview

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data.

Zoho

Sample Customers

NHS 24

Information Not Available

Find out what your peers are saying about Salesforce, Adobe, SAP and others in eCommerce Platforms. Updated: April 2025.

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