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Sage CRM vs Zoho CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Sage CRM offers high ROI with excellent accessibility and reporting, but some find its licensing costly compared to cheaper alternatives.
Sentiment score
7.5
Automation increased productivity and sales by streamlining processes and reducing manual tasks, enhancing efficiency and organizational value.
 

Customer Service

Sentiment score
7.4
Sage CRM customer service is effective, with highly-rated support and helpful resources, though response times can vary.
Sentiment score
6.7
Customer service is helpful but varies in responsiveness, with support hours dependent on the service plan.
Sometimes, they don't understand what my actual needs are.
 

Scalability Issues

Sentiment score
6.7
Sage CRM is scalable, contingent on team configuration, supporting 80 to 105 users with high user scalability ratings.
Sentiment score
7.9
Zoho CRM is scalable, suitable for SMEs, integrates well, but faces challenges at the enterprise level.
 

Stability Issues

Sentiment score
8.4
Sage CRM is highly praised for its reliability and stability, with long-term users consistently rating it eight to nine out of ten.
Sentiment score
7.8
Zoho CRM is praised for stability and reliability, despite initial issues; EU servers are recommended for better performance.
 

Room For Improvement

Sage CRM requires interface enhancements, faster support, better reporting, improved integrations, and updated features for modernization and efficiency.
Enhancing Zoho CRM requires better integration, automation, customization, user interface, customer service, analytics, and support for offline operations.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
 

Setup Cost

Sage CRM is seen as cost-effective for enterprises but can be expensive, especially in Africa, with annual licensing fees.
Zoho CRM provides competitive enterprise pricing, starting at $35 per user, offering affordable and feature-rich plans compared to competitors.
I rate the pricing as a five out of ten, as it offers good value for money.
 

Valuable Features

Sage CRM excels in customization, integration, and functionality, offering robust management, reporting, and scalability for enhanced customer and employee tracking.
Zoho CRM offers customization, integration, analytics, mobile flexibility, and scalability, ideal for startups and SMEs.
Specifically, the leads and deals modules, as well as integrations, are very effective.
You can customize everything—what you sell, be it products, services, or projects.
 

Categories and Ranking

Sage CRM
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in CRM
4th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
53
Ranking in other categories
Opportunity Management (4th), Sales Force Automation (3rd)
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Sage CRM is 0.6%, down from 0.7% compared to the previous year. The mindshare of Zoho CRM is 3.1%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

AkinolaOni - PeerSpot reviewer
A CRM with strong reporting features that we use across several departments at my organization
We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues where systems sometimes don't talk to each other. Other than that, I would like Sage to improve their UI.
AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.
report
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Top Industries

By visitors reading reviews
Computer Software Company
27%
Government
11%
Manufacturing Company
11%
Financial Services Firm
8%
Educational Organization
49%
Computer Software Company
5%
Financial Services Firm
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Sage CRM?
The solution's technical support is fast to respond.
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
 

Comparisons

 

Overview

 

Sample Customers

Avis, Fuji Xerox, Formula 1
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Sage CRM vs. Zoho CRM and other solutions. Updated: June 2025.
859,579 professionals have used our research since 2012.