Sage CRM and Zoho CRM are competitive in the CRM software market. Zoho CRM seems to have the upper hand with dynamic customization and broader integration options.
Features: Sage CRM excels in accounting, finance, and inventory control, offering robust tracking of staff communications and billing activities, along with integration with Microsoft Office 365. Zoho CRM is valued for its remote data access through APIs, extensive customization, and seamless Google Apps integration, alongside robust reporting, lead management, and automated workflows.
Room for Improvement: Sage CRM could benefit from enhanced email and social media integration, more dynamic reporting on dashboards, and modernization of charts and analytics. Zoho CRM needs improvement in email templates, campaign management, better social media integration, and simplifying the user interface. Its automation and scalability for enterprise deployments could also be more developed.
Ease of Deployment and Customer Service: Sage CRM supports both on-premises and private cloud deployments, offering satisfactory customer service with a comprehensive knowledge base, though response times could be improved. Zoho CRM provides public, private, and hybrid deployment options, and is praised for being user-friendly and offering rapid technical support, though scalability issues for large-scale enterprises sometimes occur.
Pricing and ROI: Sage CRM offers moderate pricing considered reasonable for enterprise deployment despite being occasionally viewed as expensive, balanced by good ROI reports. Zoho CRM provides competitive pricing with multiple plans targeting different business needs, generally seen as affordable, though adding extra features can increase costs. Both report positive ROI, but users appreciate Zoho CRM's comprehensive feature offerings relative to its cost.
Sometimes, they don't understand what my actual needs are.
There are multiple blogs and articles available online for self-help.
We got very good help from the support team and their response was very prompt.
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Zoho CRM has been scalable without challenges for me.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
It is usually compliant with data regulation laws and is HIPAA compliant.
I find Zoho CRM to be 100% stable and reliable as far as I know.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Banks and confidential organizations may need an on-premise solution.
The email support is really slow, but the in-app support is superb.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
In terms of pricing, there are a few competitors that are less expensive.
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
Zoho CRM has many valuable automation features such as auto-reply, auto-mail, and reminders for customers about last offers and upcoming processes.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.8% |
| Sage CRM | 0.4% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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