We performed a comparison between Sage CRM and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has been helpful for opportunity management and lease management."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The part I like the most is the reporting."
"We have found the solution to be stable."
"Sage CRM is flexible, customizable, and user-friendly."
"The solution's technical support is fast to respond."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"There's no installation required."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"For the most part, the solution is stable."
"It is customizable. We have customized the CRM according to our needs."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"Zoho CRM's best feature is its reporting."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"I would like Sage to improve their UI."
"Its user interface could be better."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
"The support response time for this solution could be improved."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"The integration should be more user-friendly."
"Adding a new contract to the solution is quite complicated."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"I have issues with the tool's scalability."
Sage CRM is ranked 21st in CRM with 7 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Sage CRM is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Sage CRM vs. Zoho CRM report.
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