Sage CRM and SAP CRM compete in the CRM software category. SAP CRM seems to have the upper hand in terms of integration capabilities and analytics, while Sage CRM excels in finance and inventory management.
Features: Sage CRM is recognized for its robust financial and distribution capabilities, effective tracking of employee activities, and seamless integration with Microsoft Office 365. It offers reliable reporting across departments, flexible customization options, and strong finance and inventory management systems. SAP CRM is noted for its multitenancy, lead and opportunity management, and powerful integration with SAP ERP and third-party tools. The solution provides customizable reports and dashboards, and its global operation capabilities are significant.
Room for Improvement: Sage CRM could enhance its email and social media integration, dynamic reporting, and synchronization with other platforms. Users request a more user-friendly modification process and modernized analytics. SAP CRM, while generally effective, could simplify its setup, improve its user interface, and enhance integration with non-SAP systems. There's also a need for reduced latency and improved mobile usability, alongside more straightforward pricing options.
Ease of Deployment and Customer Service: Sage CRM offers deployment flexibility across private and public clouds, and on-premises environments. It provides satisfactory customer service with responsive technical support, often making use of its knowledge base for troubleshooting. However, SAP CRM supports a broad deployment spectrum including hybrid cloud models. It is criticized for requiring more extensive setup effort, but its support and integration with SAP platforms are appreciated by users despite cost concerns.
Pricing and ROI: Sage CRM is considered moderately priced and delivers a fair return on investment with an enterprise-friendly pricing model, making it appealing for certain markets, especially in Africa. On the other hand, SAP CRM is recognized for being more costly, posing challenges for smaller businesses. Its robust licensing model delivers competitive results, yet users express concerns over expenses, which may lead them to explore other CRM options.
I am satisfied with their response time and quality.
We handle a huge amount of data in our CRM without any problems.
I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.
SAP CRM is not suitable for small companies because of the cost.
If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.
| Product | Market Share (%) |
|---|---|
| SAP CRM | 4.1% |
| Sage CRM | 0.4% |
| Other | 95.5% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.
SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.
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