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SAP CRM vs Sage CRM comparison

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177 views|141 comparisons
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2,367 views|1,899 comparisons
Featured Review
Buyer's Guide
SAP CRM vs. Sage CRM
July 2022
Find out what your peers are saying about SAP CRM vs. Sage CRM and other solutions. Updated: July 2022.
621,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has been helpful for opportunity management and lease management.""We have found the solution to be stable.""The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

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"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling.""SAP CRM is a scalable solution.""When we are using SAP CRM we receive more accurate results than using any other CRM system.""Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.""The most valuable feature is lead management and integration.""One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly.""The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.""The stability is good."

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Cons
"With regards to monitoring the transaction with alerts, it could be better.""The scalability of this solution depends on whether you have a team that can configure it for scale.""Its user interface could be better."

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"When features do get added, we would like the product to notify us in a timely way.""In the future, machine learning and artificial intelligence functionality need to be included.""They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better.""It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.""The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects.""The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases.""Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions.""Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."

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Pricing and Cost Advice
  • "We have a yearly license."
  • "We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
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  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • "SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."
  • "There is a license required to use SAP CRM."
  • "From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
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    Questions from the Community
    Top Answer:The Sage Accpac solution has definitely been the most valuable because the finance features are excellent.
    Top Answer:We pay for eight core modules and 20 user licenses and this costs us $1500 per year.
    Top Answer:With regards to monitoring the transaction with alerts, it could be better.
    Top Answer:Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.
    Top Answer:The pricing is competitive and it is delivering results. From a pricing point of view, we are satisfied. I don't have any comments on if it is too high or low. We are frequently renewing the contract… more »
    Top Answer:Frankly speaking, for more than seven and a half years, I haven't found any area for improvement. The design is user-friendly. The interface is good. Any person needs only basic training and we can… more »
    Ranking
    22nd
    out of 70 in CRM
    Views
    177
    Comparisons
    141
    Reviews
    3
    Average Words per Review
    278
    Rating
    7.0
    3rd
    out of 70 in CRM
    Views
    2,367
    Comparisons
    1,899
    Reviews
    16
    Average Words per Review
    486
    Rating
    7.6
    Comparisons
    Learn More
    Overview
    SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

    SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

    Offer
    Learn more about Sage CRM
    Learn more about SAP CRM
    Sample Customers
    Avis, Fuji Xerox, Formula 1
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company43%
    Comms Service Provider11%
    Healthcare Company7%
    Energy/Utilities Company7%
    REVIEWERS
    Manufacturing Company27%
    Financial Services Firm18%
    Agriculture9%
    Wholesaler/Distributor9%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider25%
    Manufacturing Company6%
    Energy/Utilities Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise5%
    Large Enterprise57%
    REVIEWERS
    Small Business38%
    Midsize Enterprise5%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise19%
    Large Enterprise64%
    Buyer's Guide
    SAP CRM vs. Sage CRM
    July 2022
    Find out what your peers are saying about SAP CRM vs. Sage CRM and other solutions. Updated: July 2022.
    621,327 professionals have used our research since 2012.

    Sage CRM is ranked 22nd in CRM with 3 reviews while SAP CRM is ranked 3rd in CRM with 18 reviews. Sage CRM is rated 7.0, while SAP CRM is rated 7.6. The top reviewer of Sage CRM writes "CRM solution for the SMB market that offers stability and releases new features frequently". On the other hand, the top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". Sage CRM is most compared with , whereas SAP CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Marketing Cloud, Siebel CRM and Salesforce Sales Cloud. See our SAP CRM vs. Sage CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.