"It has been helpful for opportunity management and lease management."
"We have found the solution to be stable."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"SAP CRM is a scalable solution."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The most valuable feature is lead management and integration."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"The stability is good."
"With regards to monitoring the transaction with alerts, it could be better."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"Its user interface could be better."
"When features do get added, we would like the product to notify us in a timely way."
"In the future, machine learning and artificial intelligence functionality need to be included."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
Sage CRM is ranked 22nd in CRM with 3 reviews while SAP CRM is ranked 3rd in CRM with 18 reviews. Sage CRM is rated 7.0, while SAP CRM is rated 7.6. The top reviewer of Sage CRM writes "CRM solution for the SMB market that offers stability and releases new features frequently". On the other hand, the top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". Sage CRM is most compared with , whereas SAP CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Marketing Cloud, Siebel CRM and Salesforce Sales Cloud. See our SAP CRM vs. Sage CRM report.
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