We performed a comparison between Sage CRM and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"Sage CRM is flexible, customizable, and user-friendly."
"It has been helpful for opportunity management and lease management."
"The part I like the most is the reporting."
"The solution's technical support is fast to respond."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"We have found the solution to be stable."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"SAP is very easy to use."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The primary use case for us is lead creation and data management."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The most valuable feature for me is the flexibility to consolidate the products."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"Its user interface could be better."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
"I would like Sage to improve their UI."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"There is no scope for integration because SAP does not allow any personal integration."
"The product is very expensive."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"SAP must provide a demo system for the customers."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"They should improve the design to make it more appealing to users."
Sage CRM is ranked 21st in CRM with 7 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Sage CRM is rated 7.8, while SAP CRM is rated 7.6. The top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our SAP CRM vs. Sage CRM report.
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