Try our new research platform with insights from 80,000+ expert users

SAAS First vs SCSM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAAS First
Ranking in Help Desk Software
53rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM Customer Engagement Centers (25th)
SCSM
Ranking in Help Desk Software
10th
Average Rating
7.0
Reviews Sentiment
6.5
Number of Reviews
27
Ranking in other categories
IT Service Management (ITSM) (9th)
 

Featured Reviews

Use SAAS First?
Share your opinion
LuisSanchez3 - PeerSpot reviewer
Current setup enables smooth problem-solving but lacks comprehensive guidance and local support
More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
865,164 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Government
25%
Computer Software Company
10%
Manufacturing Company
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SCSM?
The solution offers good productivity at a low price point.
What is your experience regarding pricing and costs for SCSM?
I am not sure about the pricing as I do not have experience with it.
What needs improvement with SCSM?
More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring...
 

Comparisons

No data available
 

Also Known As

No data available
System Center Service Manager
 

Overview

 

Sample Customers

Information Not Available
Fibabanka, UMC Health System
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.
865,164 professionals have used our research since 2012.