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Oracle Fusion Service vs SAAS First comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Fusion Service
Ranking in CRM Customer Engagement Centers
4th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
CRM (12th), Marketing Management (6th)
SAAS First
Ranking in CRM Customer Engagement Centers
25th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Help Desk Software (65th)
 

Mindshare comparison

As of October 2026, in the CRM Customer Engagement Centers category, the mindshare of Oracle Fusion Service is 7.6%, up from 6.2% compared to the previous year. The mindshare of SAAS First is 0.9%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers Mindshare Distribution
ProductMindshare (%)
Oracle Fusion Service7.6%
SAAS First0.9%
Other91.5%
CRM Customer Engagement Centers
 

Featured Reviews

GeorgeShokry - PeerSpot reviewer
Oracle HCM Manager at PwC
Automation has streamlined processes while improved customization options remain a priority
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We need to pay more every time for customization or integration, and it's not easy like E-Business. I don't have anything specific that I would like to see in Oracle Fusion Service, but I hope it gives us more access to databases or makes customization and integration easier. My final rating for Oracle Fusion Service is about eight, as there are some modules not covered yet in Fusion, and I think they need more investment in customization and integration, or to make it easier.
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
10%
Financial Services Firm
9%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with Oracle Service Cloud?
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...
What is your primary use case for Oracle Service Cloud?
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
What is your experience regarding pricing and costs for Oracle Service Cloud?
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive, whereas for the Gulf, it's almost no cost because they can pay. So I can't definitively say it's high...
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Also Known As

Oracle Service Cloud, Oracle RightNow
No data available
 

Overview

 

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
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