PagerDuty Operations Cloud and WorkFusion compete in alerting and incident management versus automation for complex workflows. PagerDuty seems to have the upper hand due to its strong incident management and alerting capabilities, despite some customization challenges.
Features: PagerDuty offers automated scheduling, escalation capabilities, and versatile notifications across multiple platforms. These features ensure timely alerts and integration with various DevOps tools. WorkFusion provides advanced automation features with machine learning and document processing, suitable for complex workflows and business process customization.
Room for Improvement: PagerDuty could enhance customization of notification methods and improve integration with systems like Slack or Zendesk. Users suggest better scheduling management and analytics features. WorkFusion could simplify its installation process and make its pricing models more accessible to smaller enterprises. It could also improve OCR capabilities and user interface user-friendliness.
Ease of Deployment and Customer Service: PagerDuty is typically deployed on Public and Private Clouds, with reliable customer service and technical support. WorkFusion offers deployment across On-premises, Hybrid, and Public Clouds, but users find the deployment complex. Its customer service is good, though technical support feedback is mixed.
Pricing and ROI: PagerDuty’s pricing can escalate with extensive usage, offering value through reduced downtime. WorkFusion's licensing is perceived as expensive for smaller implementations, despite a free version. It provides powerful automation, but entry costs can be high without discounts.
Some issues are resolved quickly, while others might take time as they require further analysis.
They respond quickly, collect necessary logs, and sometimes propose new solutions.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
The product was highly scalable, with no limits on the number of applications or event routing rules.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion requires a strong background in Java to meet requirements effectively.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
The main concern is the technical nature, which requires significant Java skills.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
I am not familiar with the exact pricing, however, it is considered pricey.
It is worth the money as a tool.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
It also supports reusable code components through Java, making it efficient for developers.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
The platform now includes auto machine learning and AI capabilities.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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