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PagerDuty Operations Cloud vs Splunk Security Essentials comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), AIOps (9th), Critical Event Management (CEM) (1st)
Splunk Security Essentials
Ranking in IT Alerting and Incident Management
14th
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Data Visualization (20th), Security Incident Response (11th)
 

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 21.4%, down from 30.0% compared to the previous year. The mindshare of Splunk Security Essentials is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Srinivas Prudhivi Reddy - PeerSpot reviewer
Enables us to examine the parameters of the events found and take appropriate actions as necessary
Once we've configured our logs, for example, if we need to monitor processes and IP addresses, we ensure these logs are being ingested into our Splunk instance. The logs gathered from various endpoints are then consolidated into our Splunk platform. Once the data is collected, we can create searches and dashboards to analyze it. With these searches and dashboards, we gain insights into events and can make informed decisions based on them. We'll examine the parameters of these events and take appropriate actions as necessary.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"PagerDuty is very stable and very reliable."
"The initial setup is straightforward."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"PagerDuty's notification process is the most valuable feature."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
 

Cons

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"Something that needs to be improved, is adding multilingual support."
"It cannot be integrated with our upgraded Jira system."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"PagerDuty can improve the integration with Terraform."
"The price could be improved."
"The reporting feature needs to be more user-friendly."
 

Pricing and Cost Advice

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The pricing may be about $1,000 per user."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
What is your experience regarding pricing and costs for Splunk Security Essentials?
Pricing and licensing are managed by our vendor management team and are not under my purview.
What needs improvement with Splunk Security Essentials?
The reporting feature needs to be more user-friendly. It would help if it were easier to generate reports similar to other cybersecurity tools. Additionally, more automation in alert systems would ...
What is your primary use case for Splunk Security Essentials?
I use Splunk Security Essentials for monitoring as part of my organization. We use it for our security processes and to gather reports on performance, security, and bottlenecks. It's primarily util...
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Information Not Available
Find out what your peers are saying about PagerDuty Operations Cloud vs. Splunk Security Essentials and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.