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PagerDuty Operations Cloud vs Splunk Security Essentials comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), AIOps (9th), Critical Event Management (CEM) (1st)
Splunk Security Essentials
Ranking in IT Alerting and Incident Management
15th
Average Rating
8.6
Reviews Sentiment
8.3
Number of Reviews
3
Ranking in other categories
Data Visualization (19th), Security Incident Response (11th)
 

Mindshare comparison

As of June 2025, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 20.5%, down from 29.9% compared to the previous year. The mindshare of Splunk Security Essentials is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Srinivas Prudhivi Reddy - PeerSpot reviewer
Enables us to examine the parameters of the events found and take appropriate actions as necessary
Once we've configured our logs, for example, if we need to monitor processes and IP addresses, we ensure these logs are being ingested into our Splunk instance. The logs gathered from various endpoints are then consolidated into our Splunk platform. Once the data is collected, we can create searches and dashboards to analyze it. With these searches and dashboards, we gain insights into events and can make informed decisions based on them. We'll examine the parameters of these events and take appropriate actions as necessary.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product easily integrates with other solutions."
"It has scaled well for us."
"PagerDuty is very stable and very reliable."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The initial setup is a simple process."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"PagerDuty's notification process is the most valuable feature."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
 

Cons

"They could include incident merging and alert grouping features in the product."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"Something that needs to be improved, is adding multilingual support."
"It cannot be integrated with our upgraded Jira system."
"They could add more AI content or AI and machine learning."
"The reporting feature needs to be more user-friendly."
"The price could be improved."
 

Pricing and Cost Advice

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"There is a license needed to use PagerDuty."
"The price is very high."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The pricing may be about $1,000 per user."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
What is your experience regarding pricing and costs for Splunk Security Essentials?
Pricing and licensing are managed by our vendor management team and are not under my purview.
What needs improvement with Splunk Security Essentials?
The reporting feature needs to be more user-friendly. It would help if it were easier to generate reports similar to other cybersecurity tools. Additionally, more automation in alert systems would ...
What is your primary use case for Splunk Security Essentials?
I use Splunk Security Essentials for monitoring as part of my organization. We use it for our security processes and to gather reports on performance, security, and bottlenecks. It's primarily util...
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
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Find out what your peers are saying about PagerDuty Operations Cloud vs. Splunk Security Essentials and other solutions. Updated: June 2025.
857,688 professionals have used our research since 2012.