We performed a comparison between PagerDuty Operations Cloud and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The product easily integrates with other solutions."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The initial setup is straightforward."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"You can monitor performance counters effortlessly."
"I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is the most valuable."
"It's a very good tool and a very stable tool."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"One of the best features is the reports feature."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The ability to quickly identify downtime is the most valuable."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"PagerDuty can improve the integration with Terraform."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"Something that needs to be improved, is adding multilingual support."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"It would be nice to have a test to check if you can access a particular device via API without installing it and waiting for a poll cycle. You should have the capacity to initiate a test to see if it was reachable and get the results almost immediately."
"The dashboards for this solution could be improved. We would like to divide the dashboards to give a clear view to our management team to show what we have and what deficiencies exist in our network."
"Application Performance Monitoring should be included in this solution."
"Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM."
"The solution does not offer much customization so is somewhat inflexible."
"Technical support and releases are not particularly reliable."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. PagerDuty Operations Cloud is rated 8.8, while SolarWinds NPM is rated 8.2. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor.
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