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Oracle CX Sales vs Pega Sales Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle CX Sales
Ranking in Sales Force Automation
5th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
CRM (12th), Opportunity Management (8th)
Pega Sales Automation
Ranking in Sales Force Automation
26th
Average Rating
8.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Sales Force Automation category, the mindshare of Oracle CX Sales is 6.1%, down from 12.0% compared to the previous year. The mindshare of Pega Sales Automation is 1.2%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Sales Force Automation Mindshare Distribution
ProductMindshare (%)
Oracle CX Sales6.1%
Pega Sales Automation1.2%
Other92.7%
Sales Force Automation
 

Featured Reviews

MK
Sales Head - ICT Sector at a insurance company with 10,001+ employees
Workflow-driven processes enhance sales efficiency and analytical insights
Oracle CX Sales is workflow-driven, aligning with best practices in our sales process. The efficient workflow eliminates the need for multiple entries; data flows seamlessly from sales accounts to projects to quotes. The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.
Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
A scalable low-code platform with an easy initial setup phase
Stability-wise, I rate the solution an eight out of ten. The stability of Pega Sales Automation depends upon how an IT architecture is built, and because of this, I can say that users would experience no downtimes in an IT environment with high-availability servers. With Pega Sales Automation, I haven't seen any downtimes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."
"The lead and opportunity management features are valuable."
"It covers sales very well, covers 90% of the customer's needs, offers good WhatsApp and SMS integration, and is pretty straightforward to set up while being stable and reliable."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The analytics features in Oracle CX Sales are good."
"It is stable and scalable, and their support has been very responsive."
"the Oracle CX Sales Eloqua module is very useful."
"We've implemented Oracle Sales Cloud there and now they are using the application composers and groovy scripting within the tool’s capability to deliver an inbuilt quoting metric, which allows their sales team to alter estimates, update sales cycles, delivery costs, and monitor margin through a system."
"The initial setup of Pega Sales Automation was easy since it is a tool meant for sales-related activities, and moreover, it is a very low-code tool."
 

Cons

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They've been lacking in creating customization from scratch and in sales."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere."
"Support is very poor."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level."
"You can get disconnected if you do not have a strong, reliable internet connection."
"I want Pega Sales Automation to provide users with more predictive and adaptive models and on how to get a forecast of upcoming leads since these two are areas where the solution lacks."
 

Pricing and Cost Advice

"The solution is reasonably priced compared to other tools."
"It's expensive, but worth the money."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The product pricing is reasonable compared to other solutions in the market."
"The product is pricey."
"The price is reasonable."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
15%
Manufacturing Company
11%
University
8%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise12
No data available
 

Questions from the Community

What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
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Also Known As

Oracle Sales Cloud
No data available
 

Overview

 

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
nissha, ocbc bank, telecom, bny mellon
Find out what your peers are saying about Salesforce, Microsoft, Zoho and others in Sales Force Automation. Updated: March 2026.
885,789 professionals have used our research since 2012.