We performed a comparison between Oracle CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Technical support is very fast. It's customer friendly."
"CRM's performance is good, we've never faced any issues with it."
"Oracle CRM helped us better understand the customer journey."
"It is very simple."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The most valuable feature of Oracle CRM is the organization it provides."
"It is a stable solution."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"An improvement would be to lower the price of the license."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"With Oracle CRM, people report some usual downtime and frequent outages."
"Oracle CRM can improve integration and performance."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
Oracle CRM is ranked 7th in CRM with 31 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Oracle CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Oracle CRM vs. SugarCRM Platform report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.