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Oracle CRM vs Sugar Enterprise comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle CRM and Sugar Enterprise based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Oracle CRM vs. Sugar Enterprise report (Updated: September 2022).
635,987 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases.""Technical support is very fast. It's customer friendly.""Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance.""We are most comfortable with the user interface that Oracle CRM has, it is very good.""For the most part, the solution is straightforward.""The forecasting reporting section was the most useful.""It is very simple.""CRM's performance is good, we've never faced any issues with it."

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"The most valuable aspect of this solution is its low cost.""It works well with Jira. You can customize it to fit your needs.""The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.""The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

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"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.""The initial setup is complex, it could be improved to be more simplified.""Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round.""The user interface and performance could be better.""The data visualization should be better in Oracle CRM.""This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable.""The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.""Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

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"It lacks customization, and this is the main reason that we are switching to a different solution.""Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.""You cannot include all your entities under one instance at the moment.""I would like to see more integration on a mobile platform in the next release.""In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

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Pricing and Cost Advice
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
  • More Oracle CRM Pricing and Cost Advice →

  • "Licensing fees are paid on a yearly basis."
  • More Sugar Enterprise Pricing and Cost Advice →

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    635,987 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost… more »
    Top Answer:It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.
    Top Answer:The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.
    Top Answer:I don't know the exact pricing, however, I know that there is a standard fee for the setup and then you pay on a monthly basis per user.
    Top Answer:Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault… more »
    out of 71 in CRM
    Average Words per Review
    out of 71 in CRM
    Average Words per Review
    Also Known As
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    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
    Learn more about Oracle CRM
    Learn more about Sugar Enterprise
    Sample Customers
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    Top Industries
    Manufacturing Company29%
    Pharma/Biotech Company14%
    Transportation Company14%
    Comms Service Provider14%
    Computer Software Company22%
    Comms Service Provider17%
    Manufacturing Company7%
    Financial Services Firm6%
    No Data Available
    Company Size
    Small Business44%
    Large Enterprise56%
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    Small Business67%
    Midsize Enterprise17%
    Large Enterprise17%
    Buyer's Guide
    Oracle CRM vs. Sugar Enterprise
    September 2022
    Find out what your peers are saying about Oracle CRM vs. Sugar Enterprise and other solutions. Updated: September 2022.
    635,987 professionals have used our research since 2012.

    Oracle CRM is ranked 4th in CRM with 13 reviews while Sugar Enterprise is ranked 13th in CRM with 5 reviews. Oracle CRM is rated 8.4, while Sugar Enterprise is rated 7.8. The top reviewer of Oracle CRM writes "Straightforward to set up with good modules and excellent support". On the other hand, the top reviewer of Sugar Enterprise writes "Customizable, easy to configure, and reliable". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas Sugar Enterprise is most compared with Bullhorn, Microsoft Dynamics CRM and SAP CRM. See our Oracle CRM vs. Sugar Enterprise report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.