We performed a comparison between Oracle CRM, Oracle Fusion Service, and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The reporting features are valuable."
"It's very easy to find any customer-related data."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"The most important feature is the ability to assign a plan using the manual close function."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Oracle CRM helped us better understand the customer journey."
"The forecasting reporting section was the most useful."
"Technical support is very fast. It's customer friendly."
"Stable and scalable with good technical support."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The service management features are valuable."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that customers can easily understand it."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"We like that this solution has made our whole accounting function paperless."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"The platform is highly scalable."
"The tool is easy to use."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The configuration requires a lot of technical intervention."
"The product is complicated to use for new users."
"Oracle CRM can improve integration and performance."
"Oracle CRM should have more integration with different platforms."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"I'd like to see more feature enhancements."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The solution’s reporting could be improved."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The vendor must provide a user-friendly mobile application."
"The product's option to upload payroll data doesn't work seamlessly."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product must provide modules for operations management."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"When features do get added, we would like the product to notify us in a timely way."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"The solution is slow."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The product's pricing could be better."
"CRM is costlier than its competitors."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
