We performed a comparison between Oracle CRM, Oracle Fusion Service, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."We are able to take back control of our client sales information and analyze it for the future to improve."
"It is a stable solution."
"It has a wide variety of use cases."
"The product is straightforward to set up. There's no difficulty."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"The solution is completely cloud-based and very easy to access from anywhere."
"Everything is managed by Oracle, so they have security in place."
"Oracle Fusion Service offers good efficiency."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The solution changes the way clients work to make it easier and faster."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that customers can easily understand it."
"This product is lightweight."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"It is a good platform that shows consolidation of information for our customer base."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"You can capture all the contacts that relate to an account or business, including personal details."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"With Oracle CRM, people report some usual downtime and frequent outages."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The data visualization should be better in Oracle CRM."
"The user interface and performance could be better."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The licensing is expensive."
"The product must provide modules for operations management."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The user experience has to be much better."
"The product's initial setup phase was very difficult."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."