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Oracle Beehive vs Sendbird comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Beehive
Ranking in Enterprise Social Software
18th
Average Rating
9.6
Reviews Sentiment
8.9
Number of Reviews
2
Ranking in other categories
Content Collaboration Platforms (19th)
Sendbird
Ranking in Enterprise Social Software
5th
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
13
Ranking in other categories
Help Desk Software (8th), AI Customer Experience Personalization (2nd), AI Customer Support (3rd)
 

Mindshare comparison

As of August 2026, in the Enterprise Social Software category, the mindshare of Oracle Beehive is 1.9%, up from 1.4% compared to the previous year. The mindshare of Sendbird is 2.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Sendbird2.0%
Oracle Beehive1.9%
Other96.1%
Enterprise Social Software
 

Featured Reviews

it_user1127034 - PeerSpot reviewer
President of Operations for Montreal Area at Transitions service conseil
Has an excellent Database Management System and high level of services, performance, and availability
We will need to implement prototypes in our data warehouse. We will have to implement and to support some different types of files like video, audio, pictures, and non-structured data. So we are working on that. We would like better integration for data security. We will have many partners, eight or nine external partners. We will still use our system to upgrade our warehouse. But with many partners, the data warehouse will not be unique. It will be a distributed data platform. So we would need and we are looking for many services to better manage the integrity and the use of all of the data. We are receiving all these data from trains and trucks that are working on the highways and on the roads. We will have to implement some facilities to adequately use all this data at a really high volume coming from IoT. So we are not choosing that and we will have to implement some services. Right now, we don't have any monitoring. We do have major density and access control, but when a user is in our environment, we do not have the services to really measure what he is doing. I will have to report in three months on the project and its evolution. I don't have the financials and the best practices regarding the financial models with costs and benefits for a major data platform with many partners. We will know what it will cost, but we will have to define some benefits because when I will be at the treasury board asking for a major project, they will ask me what would the benefits from that will be. I'm doing research into best practices. I know that the U.S. government has a platform like the one we want to build. It is a bigger one, from what I understand. I think that the state of California and maybe the state of New York has the type of platform we want to put in place. I would like to present more than just an article. I would like to have a reference model, to really be on target by showing the benefits that are possible down the road.
Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Organized real-time customer chats have improved support efficiency and response handling
One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance. That would make it much easier to optimize support without relying on external tools. One improvement I see for Sendbird would be more flexibility in customizing the chat interface, especially around how conversations are displayed for agents. Sometimes, when handling multiple chats, having better layout controls or quick filters would make it much easier to stay organized. I also would appreciate more built-in analytics inside the platform itself, such as clearer breakdowns of response times, chat resolution rates, and common customer issues. Right now, you often need external tools to get that level of insights. Overall, it works very well, but those improvements would make the day-to-day support work much smoother and much more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of this solution are that it is self-driving, self-securing, and self-repairing."
"This solution has automated protection from downtime. High-availability is built into every component, and the backups are completely automated."
"We have really high level of services, performance, availability, and it is stable, and everything works together really well."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"Sendbird positively impacts my organization by reducing our time to create the chat module for the applications over the web and the Android and iOS mobile applications, allowing us to easily integrate this chat feature with less time."
"Sendbird is very flexible, and they have made great strides towards optimization."
"Sendbird has positively impacted my organization by giving the users of my product a feeling of community that we wanted to give, which has really increased the app usage time."
"Overall, Sendbird is a solid choice if you are looking for a reliable, scalable chat solution without the overhead of building and maintaining your own messaging infrastructure."
"Sendbird is really valuable because I was able to create a chat from scratch in two to three days and a custom chat in a week by implementing things from scratch."
"Sendbird is reliable and generally crash-free."
 

Cons

"Right now, we don't have any monitoring."
"The price of licenses is high and should be improved."
"Their teams could be better in sync, as I had a very bad bug wherein all three SDKs had a problematic initialization order that required a bug fix version to be released after 17 email exchanges to finally get them to agree that the fault was on their side, which was pretty painful."
"Sendbird can be improved by looking into the app ID and improvements on a daily basis."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"I thought that there should be the audio and the video call functionality as well."
"For Sendbird to be improved, I would say creating more multi-platform SDKs is essential."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance."
 

Pricing and Cost Advice

Information not available
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
No data available
Construction Company
22%
Manufacturing Company
14%
Comms Service Provider
10%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise5
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Sendbird?
Compared to other chat providers, Sendbird is not that expensive to integrate and this cost is very low.
What needs improvement with Sendbird?
To improve Sendbird, it could provide features such as those in WhatsApp, including allowing users to share their current location and live location, and enabling users to keep and share their curr...
What is your primary use case for Sendbird?
My main use case for Sendbird is chat with one-to-one persons or group chat, and with other features like audio calling and video calling. For the users we have onboarded in our applications, we ha...
 

Also Known As

Beehive
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Oracle
Information Not Available
Find out what your peers are saying about Oracle Beehive vs. Sendbird and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.