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Splunk Enterprise Platform vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
Data Visualization (6th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.6%, up from 1.5% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.6%
Splunk On-Call3.4%
Other94.0%
IT Alerting and Incident Management
 

Featured Reviews

Vikas Pandita - PeerSpot reviewer
Global Head Of Security Architecture Digital & Technology at Aramex
Centralized analytics have transformed noc and soc operations and deliver faster threat response
Splunk Enterprise Platform's most valuable features include its integration with AI, as Cisco, which has taken Splunk Enterprise Platform recently, is building up AI functionalities, enhancing remediation capabilities and the orchestration part in the market. Additionally, Splunk Enterprise Platform shows the correct logs at the correct time, and inventory management is very good. I assess the effectiveness of Splunk Enterprise Platform in detecting anomalies and preventing system outages as very strong; for over two to three decades, it has provided centralized log visibility, real-time monitoring, and analytics correlation, which is robust for threat detection and incident investigation. Splunk Enterprise Platform's machine learning capability of the toolkit predicts trends and reduces many false positives, making Splunk Enterprise Platform an essential tool for both SOC and network operations, where it effectively detects anomalies that other SIEM tools cannot. Splunk Enterprise Platform's personalized dashboards are superb, as I have been experimenting with them extensively, and new features have enhanced their quality, making them particularly effective for presentations to leadership, including direct engagement with the CISO.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"The best features I value about Splunk Enterprise Platform include a great correlation rule that allows me to edit and generate alerts based on any event in an easy and fast way."
"It's not just one feature I like the most. Every person wants to collect and rate logs, and I value how the Splunk Enterprise Platform handles this.The most valuable part for us is setting up the alerts and reports to manage the logs and log metrics. We use it to support every tool across the entire bank.We are the ones who manage all the data, and if there's any issue, everything depends on the Splunk Enterprise Platform."
"It is a scalable solution."
"The most valuable feature of Splunk for data analysis is its ability to search using SPL and SQL."
"Splunk Enterprise Platform is an easy-to-use and easy-to-configure solution."
"Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
"The alert calling feature is the best because notifications are delivered via phone messages."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"The most valuable feature of the solution is helpdesk escalation."
 

Cons

"There is room for improvement in terms of scalability."
"When concerning the cost of Splunk Enterprise Platform, the license cost can be a factor."
"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."
"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."
"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."
"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."
"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."
"Integration is an area that can be considered as one of the challenges we face with the solution in our company"
"Should have more YouTube webinars."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"There could be improvements with communicating an incident or alert."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"One area for improvement would be enhancing the mobile app experience."
"Should have more YouTube webinars."
 

Pricing and Cost Advice

"Splunk Enterprise Platform is an expensive solution."
"The solution is expensive, so I rate its pricing a four out of ten."
"The tool is expensive."
"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
"The product is expensive, and the cost depends on the amount of data ingestion."
"There are yearly payments to be made towards the licensing costs attached to the solution."
"The solution’s pricing is moderate."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Construction Company
9%
Healthcare Company
9%
Financial Services Firm
8%
Hospitality Company
8%
Performing Arts
12%
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise4
Large Enterprise28
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Splunk Enterprise Platform?
When concerning the cost of Splunk Enterprise Platform, the license cost can be a factor. The pricing is based on limited factors. There are two types of pricing where we have licensing based on th...
What is your primary use case for Splunk Enterprise Platform?
In terms of using Splunk Enterprise Platform, we use it for our SOC environment where we have an ES setup separately. We collect logs from various sources like AWS, EDR logs, firewall logs, WinEven...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Enterprise Platform vs. Splunk On-Call and other solutions. Updated: April 2026.
893,915 professionals have used our research since 2012.