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Splunk Enterprise Platform vs Splunk On-Call comparison

Splunk Enterprise Platform and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk Enterprise Platform is ranked #5 with an average rating of 8.3, while Splunk On-Call is ranked #13. Splunk Enterprise Platform holds a 2.4% mindshare in IMS, compared to Splunk On-Call’s 3.7% mindshare. Additionally, 94% of Splunk Enterprise Platform users are willing to recommend the solution, compared to 83% of Splunk On-Call users who would recommend it.
Splunk Enterprise Platform
Read 35 Splunk Enterprise Platform reviews
  • 1,142 Views
  • 377 Comparison Views
94% willing to recommend
Splunk On-Call
Read 11 Splunk On-Call reviews
  • 822 Views
  • 543 Comparison Views
83% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk Enterprise Platform and Splunk On-Call are key players in data analysis and incident management. While Splunk Enterprise excels in data analytics, Splunk On-Call has an upper hand in operational agility due to its real-time responsiveness.

Features: Splunk Enterprise Platform provides data indexing, real-time search, and machine learning tools, making it apt for large-scale data analysis. Splunk On-Call offers real-time alerting, tool integration, and collaboration features, enhancing team responses to incidents.

Room for Improvement: Splunk Enterprise could benefit from simplified deployment processes, cost transparency, and greater customization features. Splunk On-Call might improve with better incident tracking, enhanced SLA management, and more advanced reporting options.

Ease of Deployment and Customer Service: Splunk Enterprise requires a complex on-premise setup supported by comprehensive documentation. Splunk On-Call, deploying in the cloud, simplifies installation and integration, with noted responsive customer service for tailored support.

Pricing and ROI: Splunk Enterprise involves higher initial costs with value realized through data-driven decisions. Splunk On-Call has a steep price due to specialized features, yet delivers instant operational efficiencies and decreased incident response times, contributing positively to ROI.

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Buyer's Guide
Splunk Enterprise Platform vs. Splunk On-Call
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
35
Ranking in other categories
Data Visualization (5th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
13th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.4%, up from 1.3% compared to the previous year. The mindshare of Splunk On-Call is 3.7%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk Enterprise Platform2.4%
Splunk On-Call3.7%
Other93.9%
IT Alerting and Incident Management
 

Featured Reviews

FK
FaisalKhan5
SOC A2 at Innodata-ISOGEN
Has streamlined data integration and enabled real-time dashboard visualizations through a powerful search engine
Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards. The platform has a powerful search engine, allowing the integration of custom AI such as ChatGPT. Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool. In anomaly detection, I can live track anomalies and change the registry. Splunk Enterprise Platform serves as a time-saving solution because integrating other sources such as Syslog or router switch firewall is much easier.
Read full review
Venda E - PeerSpot reviewer
Venda E
Cloud Option Engineer at a tech vendor with 10,001+ employees
Automated alert routing has improved incident response and now enables faster on-call collaboration
Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Splunk for data analysis is its ability to search using SPL and SQL."
"The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"The solution is very good for monitoring compared to other tools."
"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"The most valuable feature of the solution is the analytics part."
"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."
"Easy setup and maintenance"
More Splunk Enterprise Platform pros
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
 

Cons

"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."
"Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export."
"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."
"Things have to be managed manually"
"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."
"he product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market."
"Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console."
"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."
More Splunk Enterprise Platform cons
"One area for improvement would be enhancing the mobile app experience."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"There could be improvements with communicating an incident or alert."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
 

Pricing and Cost Advice

"The solution’s pricing is moderate."
"Splunk Enterprise Platform is an expensive solution."
"The product is expensive, and the cost depends on the amount of data ingestion."
"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."
"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."
"The tool is expensive."
"The solution is expensive, so I rate its pricing a four out of ten."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
More Splunk Enterprise Platform pricing and cost advice
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Healthcare Company
11%
Hospitality Company
11%
Insurance Company
11%
Financial Services Firm
9%
Performing Arts
13%
Manufacturing Company
11%
Computer Software Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise1
Large Enterprise23
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What do you like most about Splunk Enterprise Platform?
The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.
See all answers
What needs improvement with Splunk Enterprise Platform?
The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason. Otherwise, I don't see that Splunk ...
See all answers
What is your primary use case for Splunk Enterprise Platform?
I have implemented the complete Splunk Enterprise Platform structure in my previous organization, implementing the platform, creating use cases, dashboard queries, creating dashboards, and onboardi...
See all answers
Ask a question
Earn 20 points
 

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Product Reports

Buyer's Guide
Splunk Enterprise Platform
December 2025
Splunk Enterprise Platform reportDownload Splunk Enterprise Platform product report
Buyer's Guide
Splunk On-Call
December 2025
Splunk On-Call reportDownload Splunk On-Call product report
 

Also Known As

No data available
VictorOps
 

Overview

Explore data of any type and value — no matter where it lives in your data ecosystem. 
Drive business resilience by monitoring, alerting and reporting on your operations. 
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go. 
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?
  • Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
  • Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
  • Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
  • Transmogrifier Feature: Customizes message content to improve communication clarity.
  • Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
  • Efficient Alert Notifications: Offers swift communication via phone and text notifications.
  • User-Friendly Interface: Simplifies management of schedules and overrides.
What benefits and ROI should users expect when utilizing Splunk On-Call?
  • Reduced Incident Response Time: Accelerates team reaction to critical alerts.
  • Enhanced Communication: Facilitates clearer and quicker interaction within teams.
  • Flexibility: Adapts to specific organizational requirements effortlessly.
  • Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk
 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Buyer's Guide
Splunk Enterprise Platform vs. Splunk On-Call
December 2025
Free Report: Splunk Enterprise Platform vs. Splunk On-Call
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