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Splunk Enterprise Platform vs Splunk On-Call comparison

Splunk Enterprise Platform and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk Enterprise Platform is ranked #5 with an average rating of 8.4, while Splunk On-Call is ranked #11. Splunk Enterprise Platform holds a 1.6% mindshare in IMS, compared to Splunk On-Call’s 5.1% mindshare. Additionally, 93% of Splunk Enterprise Platform users are willing to recommend the solution, compared to 81% of Splunk On-Call users who would recommend it.
Splunk Enterprise Platform
Read 33 Splunk Enterprise Platform reviews
  • 75 Views
  • 42 Comparison Views
93% willing to recommend
Splunk On-Call
Read 10 Splunk On-Call reviews
  • 619 Views
  • 500 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk Enterprise Platform and Splunk On-Call are key players in data analysis and incident management. While Splunk Enterprise excels in data analytics, Splunk On-Call has an upper hand in operational agility due to its real-time responsiveness.

Features: Splunk Enterprise Platform provides data indexing, real-time search, and machine learning tools, making it apt for large-scale data analysis. Splunk On-Call offers real-time alerting, tool integration, and collaboration features, enhancing team responses to incidents.

Room for Improvement: Splunk Enterprise could benefit from simplified deployment processes, cost transparency, and greater customization features. Splunk On-Call might improve with better incident tracking, enhanced SLA management, and more advanced reporting options.

Ease of Deployment and Customer Service: Splunk Enterprise requires a complex on-premise setup supported by comprehensive documentation. Splunk On-Call, deploying in the cloud, simplifies installation and integration, with noted responsive customer service for tailored support.

Pricing and ROI: Splunk Enterprise involves higher initial costs with value realized through data-driven decisions. Splunk On-Call has a steep price due to specialized features, yet delivers instant operational efficiencies and decreased incident response times, contributing positively to ROI.

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To learn more, read our detailed Splunk Enterprise Platform vs. Splunk On-Call Report (Updated: April 2025).
Buyer's Guide
Splunk Enterprise Platform vs. Splunk On-Call
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
33
Ranking in other categories
Data Visualization (4th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 1.6%, up from 0.4% compared to the previous year. The mindshare of Splunk On-Call is 5.1%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Kundan Nagare - PeerSpot reviewer
Offers excellent data analysis and visualization capabilities
I use the Platform to monitor my IT infrastructure. There are apps for Linux and Windows servers that capture performance metrics like CPU and memory usage. These metrics are collected and sent to the blank index through forwarders. Splunk helps with security information and event management by detecting and monitoring network equipment and firewalls. It saves searches for specific terms, like threats, in firewall logs. When a match is found, it alerts about potential security breaches, helping to detect and address them. The real-time processing capability in Splunk enhances data monitoring by centrally collecting all data. This allows for easy searching and scheduling of searches, reducing the need for manual intervention. The dashboard and visualization features in Splunk impact data analysis by providing a clear status of data analysis. Users can create customized views for management, helping them understand what is happening within the infrastructure more effectively. I would recommend Splunk to others, especially from the CIM perspective. Its data analysis and visualization capabilities are unmatched, making it an excellent choice for SIM. Overall, I would rate Splunk Enterprise Platform as a nine out of ten.
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Wojtek Witowski - PeerSpot reviewer
Allows us to create flexible schedules for on-call rotations
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature I've found in the Splunk Enterprise Platform is its log readability and filtering capabilities. The filters on the left side are particularly useful, allowing me to quickly narrow down the data to what's relevant for any application or server service. The interesting fields feature helps me get the values I need most of the time."
"The best thing about Splunk is you can collect all the data you want, and you can play with the data and do what you want."
"Splunk Enterprise is a wireless enterprise application that can be customized based on training."
"The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."
"The product's most valuable feature is the ability to explain the values and provide insights into transactions."
"Overall, I rate Splunk Enterprise Platform ten out of ten."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"Splunk's real-time processing capability has been pretty good for my use cases."
More Splunk Enterprise Platform pros
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
 

Cons

"he product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market."
"The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful."
"While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively."
"Splunk could improve by enhancing its graphical view functionality. Compared to other BI tools, Splunk's graphic features are limited; customers desire detailed, rich visual effects, like world maps showing threat attacks as animations."
"There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."
"There is room for improvement in terms of scalability."
"Splunk Enterprise Platform should include more integrations with other security tools."
"Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console."
More Splunk Enterprise Platform cons
"The solution can be improved by including a wider list of permissions."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
 

Pricing and Cost Advice

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."
"Product pricing is typically annual, and discounts are often available for longer-term commitments."
"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."
"Splunk Enterprise Platform is an expensive solution."
"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."
"The tool is expensive."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
More Splunk Enterprise Platform pricing and cost advice
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Hospitality Company
16%
Financial Services Firm
14%
Manufacturing Company
13%
Healthcare Company
12%
Computer Software Company
33%
Financial Services Firm
11%
Manufacturing Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Splunk Enterprise Platform?
The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.
See all answers
What needs improvement with Splunk Enterprise Platform?
While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
See all answers
What is your primary use case for Splunk Enterprise Platform?
We are working with AppDynamics, Splunk Enterprise Platform, and other Splunk products. However, the main use case here is with Splunk Enterprise Platform.
See all answers
Ask a question
Earn 20 points
 

Comparisons

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Compared 51% of the time
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Compared 49% of the time
More Splunk On-Call Competitors
 

Product Reports

Buyer's Guide
Splunk Enterprise Platform
April 2025
Splunk Enterprise Platform reportDownload Splunk Enterprise Platform product report
Buyer's Guide
Splunk On-Call
April 2025
Splunk On-Call reportDownload Splunk On-Call product report
 

Also Known As

No data available
VictorOps
 

Overview

Explore data of any type and value — no matter where it lives in your data ecosystem. 
Drive business resilience by monitoring, alerting and reporting on your operations. 
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go. 
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?
  • Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
  • Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
  • Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
  • Transmogrifier Feature: Customizes message content to improve communication clarity.
  • Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
  • Efficient Alert Notifications: Offers swift communication via phone and text notifications.
  • User-Friendly Interface: Simplifies management of schedules and overrides.
What benefits and ROI should users expect when utilizing Splunk On-Call?
  • Reduced Incident Response Time: Accelerates team reaction to critical alerts.
  • Enhanced Communication: Facilitates clearer and quicker interaction within teams.
  • Flexibility: Adapts to specific organizational requirements effortlessly.
  • Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk
 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Buyer's Guide
Splunk Enterprise Platform vs. Splunk On-Call
April 2025
Free Report: Splunk Enterprise Platform vs. Splunk On-Call
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