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OpenText Real User Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while Splunk is ranked #12 with an average rating of 8.2. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 447 Views
  • 247 Comparison Views
58% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 1,725 Views
  • 764 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Splunk ITSI (IT Service Intelligence) both offer robust IT monitoring solutions. Based on user reviews, Splunk ITSI has an edge in feature set while OpenText Real User Monitoring is better for ease of deployment and customer service.

What features are offered by OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring offers real-time tracking of user interactions, detailed performance analytics, and easy integration with existing systems. Splunk ITSI provides advanced anomaly detection, predictive analytics, and comprehensive dashboards. Users find more depth in the features of Splunk ITSI.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

For OpenText Real User Monitoring, users suggest enhancing visualization capabilities, expanding reporting options, and improving system monitoring depth. For Splunk ITSI, recommendations include improving scalability, simplifying the complexity of setup, and reducing resource consumption.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is praised for its straightforward deployment process and responsive customer service. Splunk ITSI is often seen as complex to deploy, with slower customer support response times. Users find OpenText more user-friendly and better supported.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is noted for competitive pricing and satisfactory ROI. Splunk ITSI, while expensive, justifies its cost with advanced features and strong performance, though some users question the high price. OpenText is seen as offering better value for money, whereas Splunk ITSI promises higher returns if fully utilized.

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To learn more, read our detailed OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"It is a good product."
"Very easy to implement."
"With the solution, you can easily access any issues in your infrastructure."
"Real User Monitor has improved our productivity."
"It offers near-real-time analytics, which is helpful."
"The technical support is good at resolving issues."
More OpenText Real User Monitoring pros
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The solution's scalability is fine."
"ITSI includes a feature called a glass table."
"The solution is easy to scale."
"Customers have noted the solution helps streamline incident management."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"The glass tables are very helpful."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The solution's technical support presents a lot of issues with too many delays."
"The product needs more R&D to make it easier and more compatible with other software."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"Some issues with login errors."
More OpenText Real User Monitoring cons
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We also faced challenges relating to UI development."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The user interface visualization could be improved."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Splunk ITSI is expensive compared to other tools."
"Splunk ITSI is expensive."
"The pricing of Splunk is a bit high."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Pricing was pretty good, and it is possible to just add on the features we want."
"It would have been good if the product cost was much lower."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Government
9%
Real Estate/Law Firm
8%
Energy/Utilities Company
8%
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Product Reports

Buyer's Guide
OpenText Real User Monitoring
May 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
May 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
June 2025
Free Report: OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
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