OpenText Real User Monitoring and Splunk ITSI (IT Service Intelligence) both offer robust IT monitoring solutions. Based on user reviews, Splunk ITSI has an edge in feature set while OpenText Real User Monitoring is better for ease of deployment and customer service.
What features are offered by OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?OpenText Real User Monitoring offers real-time tracking of user interactions, detailed performance analytics, and easy integration with existing systems. Splunk ITSI provides advanced anomaly detection, predictive analytics, and comprehensive dashboards. Users find more depth in the features of Splunk ITSI.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?For OpenText Real User Monitoring, users suggest enhancing visualization capabilities, expanding reporting options, and improving system monitoring depth. For Splunk ITSI, recommendations include improving scalability, simplifying the complexity of setup, and reducing resource consumption.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?OpenText Real User Monitoring is praised for its straightforward deployment process and responsive customer service. Splunk ITSI is often seen as complex to deploy, with slower customer support response times. Users find OpenText more user-friendly and better supported.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?OpenText Real User Monitoring is noted for competitive pricing and satisfactory ROI. Splunk ITSI, while expensive, justifies its cost with advanced features and strong performance, though some users question the high price. OpenText is seen as offering better value for money, whereas Splunk ITSI promises higher returns if fully utilized.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| OpenText Real User Monitoring | 0.6% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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