We performed a comparison between OpenText Operations Bridge and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with the ticketing tool makes sure that there is a record for every issue."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"You can create an application topology that shows relationships between different components."
"The most valuable features of the solution are its grouping scripts and event focus."
"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"The event correlation is the most valuable aspect of the solution."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is easy to use and simple to learn."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The asset management tools are very valuable."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"Implementation could be improved."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"The initial setup of this tool is complex for people who lack experience with it."
"I'm not aware of areas that need improvement."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
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OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. OpenText Operations Bridge is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IDERA SQL Diagnostic Manager for SQL Server, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our OpenText Operations Bridge vs. ServiceNow IT Operations Management report.
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