OpenText Operations Bridge and ServiceNow IT Operations Management both compete in the IT operations management category. Based on user feedback, ServiceNow IT Operations Management appears to have an advantage due to its seamless integration with broader IT services.
Features: OpenText Operations Bridge provides centralized visibility and automation capabilities, enhances event correlation across infrastructure, and is adaptable to hybrid environments. ServiceNow IT Operations Management offers strong discovery and service mapping features, is easy to use with an intuitive design, and integrates well within the ServiceNow suite.
Room for Improvement: OpenText Operations Bridge faces criticism for its complexity, high initial setup costs, and dependency on Java. ServiceNow IT Operations Management is criticized for its high cost, complexity in licensing, and certain discovery limitations.
Ease of Deployment and Customer Service: OpenText Operations Bridge is mainly deployed on-premises or in hybrid environments with inconsistent technical support. ServiceNow IT Operations Management offers more flexible deployment options, including public and hybrid clouds, but also faces challenges with technical support.
Pricing and ROI: OpenText Operations Bridge is perceived as expensive for smaller businesses with complex licensing, yet it offers a strong ROI if utilized well. ServiceNow IT Operations Management is costly but provides flexibility in subscription models and good value for enterprise capabilities. Both require careful planning for cost-effectiveness.
It reduced staffing needs from four full-time staff to fewer due to automation.
OpenText goes out to bring the right people to answer any inquiries I have.
Solve our issues effectively.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Splunk is more business-friendly due to its prettier interface.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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