We performed a comparison between OpenText Operations Bridge and OpsRamp based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with the ticketing tool makes sure that there is a record for every issue."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"The Performance Manager provides great insight into our systems' performance."
"The initial setup is pretty straightforward. It's not complex at all."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"We find the products seamless integration with Zendesk to be extremely valuable to our business."
"Most features work fine."
"Predictive analysis is a valued feature."
"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."
"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."
"The technical support is fantastic, and they are fast to respond."
"The service takes a very long time to start and it requires a lot of resources."
"The setup process can get a little bit complex."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"The price is quite expensive, and because of this, we may try another solution."
"I'm not aware of areas that need improvement."
"Automation is currently quite complex and needs to be improved."
"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."
"OpsRamp cannot be scaled for big and large company deployments."
"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."
"An area of improvement would be application monitoring."
"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."
"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."
OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews while OpsRamp is ranked 4th in Event Monitoring with 10 reviews. OpenText Operations Bridge is rated 7.8, while OpsRamp is rated 7.8. The top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". On the other hand, the top reviewer of OpsRamp writes "Automates Azure resource monitoring and inventory management but slow with real-time patch status ". OpenText Operations Bridge is most compared with SCOM, BMC Helix Monitor, Splunk Enterprise Security, IBM Tivoli NetCool OMNIbus and IDERA SQL Diagnostic Manager for SQL Server, whereas OpsRamp is most compared with ServiceNow IT Operations Management, Datadog, SolarWinds NPM, LogicMonitor and New Relic. See our OpenText Operations Bridge vs. OpsRamp report.
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