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OpenText Legal Knowledge Management vs ProProfs Knowledge Base comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Legal Knowledge Ma...
Ranking in Knowledge Management Software
11th
Average Rating
10.0
Reviews Sentiment
6.5
Number of Reviews
1
Ranking in other categories
Indexing and Search (13th)
ProProfs Knowledge Base
Ranking in Knowledge Management Software
17th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Knowledge Management Software category, the mindshare of OpenText Legal Knowledge Management is 1.8%, up from 0.9% compared to the previous year. The mindshare of ProProfs Knowledge Base is 1.7%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
OpenText Legal Knowledge Management1.8%
ProProfs Knowledge Base1.7%
Other96.5%
Knowledge Management Software
 

Featured Reviews

reviewer1719999 - PeerSpot reviewer
Vice President at a tech services company with 11-50 employees
Frequent updates, highly stable, and robust
We have had thousands of users, the solution is highly scalable. We have had a large installation of OpenText Decisiv and there were approximately 6,000 users. The user's roles vary, such as records managers. Additionally, depending on the organization, a lot of our clients are in the federal government which they have different types of roles, but most of them are end-users. They're searching for documents or the records that are in their repository, there are document producers, but most people are searching.
it_user569589 - PeerSpot reviewer
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of OpenText Decisiv is they are always improving."
"If I was going to rank all the ECM solutions, OpenText Decisiv is the best because I have used the other ones and even though it's not the easiest to use at times, it is the most powerful, robust software out there."
"After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed."
 

Cons

"OpenText Decisiv is difficult to do customization. They need to improve this."
"It would be a good idea if an app version of this tool is available."
 

Pricing and Cost Advice

"The price of the solution can vary drastically because it depends on the modules that a client using. There is an additional cost of approximately 25% for maintenance."
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Overview

 

Sample Customers

Hyatt
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about Notion, Atlassian, Zendesk and others in Knowledge Management Software. Updated: October 2026.
920,769 professionals have used our research since 2012.