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Moodle vs ProProfs Knowledge Base comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moodle
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
Learning Management Systems (LMS) (2nd)
ProProfs Knowledge Base
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
Knowledge Management Software (17th)
 

Mindshare comparison

Moodle and ProProfs Knowledge Base aren’t in the same category and serve different purposes. Moodle is designed for Learning Management Systems (LMS) and holds a mindshare of 3.0%, down 7.4% compared to last year.
ProProfs Knowledge Base, on the other hand, focuses on Knowledge Management Software, holds 1.9% mindshare, down 2.0% since last year.
Learning Management Systems (LMS) Mindshare Distribution
ProductMindshare (%)
Moodle3.0%
Cornerstone Learn2.5%
Canvas LMS2.0%
Other92.5%
Learning Management Systems (LMS)
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
ProProfs Knowledge Base1.9%
Zendesk10.1%
Atlassian Confluence9.5%
Other78.5%
Knowledge Management Software
 

Featured Reviews

CS
Meteorologist - Training and Development. Météorologue - Formation Et Perfectionnement at Environment Canada
A highly flexible and customizable learning management system with a wide range of features, providing educators with the tools to create engaging and interactive online courses
Moodle has proven to be highly effective for training and professional development within our organization. It has replaced the traditional practice of sending individuals on courses across the country, offering coast-to-coast accessibility. We've also begun utilizing badges for internal certification, streamlining the process of recognizing achievement. As its usage has expanded, we started with native Moodle on our section and have since extended it to other groups. The integration of third-party plugins or tools has influenced our utilization of Moodle. While we haven't implemented as many filters as we potentially could have, one individual has managed administration duties and the integration of these tools. This individual has also been involved in other areas, dedicating significant time to programming within Moodle for a specific program for one group. This process has spanned several years, demonstrating the commitment required to bring these enhancements to fruition.
it_user569589 - PeerSpot reviewer
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best thing about Moodle is that it is open source and has many useful plugins. It is a great solution for an organization that needs modifications and customization."
"This is a scalable solution; we have had 30,000 students using the solution and during COVID, we were able to accommodate a 500% increase in traffic."
"Upgrade feature and git to upgrade the core code - love it."
"The initial setup is straightforward."
"One of my biggest pet peeves is that many LMSs do not offer a course or site-level backup that is an industry-standard file. So, if you decide you don't like Moodle or some other LMS, you should be able to back up all your data and take it and go somewhere else. Moodle does offer that. There are several others that do that as well, but there are some LMSs that don't, which isn't a very good business practice because they hold their clients hostage. That's one of the things I really like about Moodle."
"We ran a poll on how users feel about using Moodle and the feedback was magnificent."
"The product's most valuable feature is the ability to import and export documents for courses, assessments, and questionnaires in any format."
"The solution is completely stable; it's a rock-solid solution, with no issues with bugs or glitches and it doesn't crash or freeze."
"After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed."
 

Cons

"It would be a benefit if there was an easy single sign-on with social media services for Moodle. There are some plugins that I tried, but they didn't work seamlessly. it is a work in progress. Having the single sign-on with social media services would be appreciated because in my school we are using Google suite and the main reason why we use Google Classroom is that it is integrated seamlessly with the suite."
"Everything is very text heavy. There are no videos or moving images. For a visual learner, there's not a lot of visual content so Moodle is not suitable for all types of learners."
"For a first time user, especially someone who is non-technical, Moodle is difficult for them to understand and they often need assistance."
"Where Moodle could definitely improve is the user interface. If Moodle could find a way to make the user interface for the instructional designers and the learners more intuitive, it probably would be a huge improvement."
"The ability to input modified, individual, independent grades in a grade center component is not just hard. It almost always requires you to get tech involved."
"The biggest area for improvement is the UI. They should also make the navigation simpler to understand. They've recently introduced a new way of having navigation work in Moodle, but they all look very similar."
"Moodle's weakest point is the user interface (although this is being addressed in upcoming releases)."
"Moodle should improve the interface. You can download plugins, such as templates, and use them in Moodle, but they're limited. The interface component in Moodle can improve for students because we always have to train every student on how to use some of each feature. The solution overall could be more user-friendly."
"It would be a good idea if an app version of this tool is available."
 

Pricing and Cost Advice

"It is a free-of-cost solution."
"Moodle is a free online learning platform, but it also offers a paid version of it."
"Moodle is a free solution."
"Moodle have a very robust licensing system that is user friendly. It's not very expensive."
"Moodle is an open-source solution that is free of cost."
"Moodle is a free open-sourced solution. This is one of the best aspects of Moodle."
"Moodle offer a 14 day free trial and then requires payment."
"This particular organization is a relatively small academic institution. It is a single campus, not very big, with 4,500 to 5,000 total students. It is not a big faculty. There are no hard sciences other than undergraduate-level hard sciences. So, Moodle is functional, and it is relatively simple because it is open-source software. It has sub advantages, and it is inexpensive. Small schools with small enrollment numbers just can't afford the more expensive ones."
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Top Industries

By visitors reading reviews
Comms Service Provider
18%
University
11%
Manufacturing Company
9%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Moodle?
Moodle could be better, though it has not frustrated me.
What is your primary use case for Moodle?
My main use case for Moodle is that my college classes are hosted on the platform, which is the learning management system of our college. Videos, notes, and presentations are provided on the platf...
Ask a question
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Overview

 

Sample Customers

Acacia University, Alliant International University, American University of Health Sciences, Anaheim University Online, Aspen University, Cal State University San Bernardino, California State University Los Angeles, Chattanooga Fire Training, City of Humble Fire Department, George Washington University, Georgia Institute of Emergency Medical Services, Michigan Online Classroom, Virginia Beach Sheriffs Office, Washington Post
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about CYPHER LEARNING, Moodle, SAP and others in Learning Management Systems (LMS). Updated: August 2026.
913,076 professionals have used our research since 2012.