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OpenText Functional Testing Lab for Mobile and Web vs Salesforce Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Functional Testing...
Average Rating
7.4
Reviews Sentiment
6.0
Number of Reviews
19
Ranking in other categories
Functional Testing Tools (18th), Mobile App Testing Tools (4th)
Salesforce Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (10th), Mobile Development Platforms (5th), Rapid Application Development Software (11th), Low-Code Development Platforms (9th), No-Code Development Platforms (5th), Business Orchestration and Automation Technologies (19th)
 

Mindshare comparison

OpenText Functional Testing Lab for Mobile and Web and Salesforce Platform aren’t in the same category and serve different purposes. OpenText Functional Testing Lab for Mobile and Web is designed for Mobile App Testing Tools and holds a mindshare of 6.0%, up 4.1% compared to last year.
Salesforce Platform, on the other hand, focuses on PaaS Clouds, holds 3.6% mindshare, up 3.1% since last year.
Mobile App Testing Tools Mindshare Distribution
ProductMindshare (%)
OpenText Functional Testing Lab for Mobile and Web6.0%
Tricentis Tosca23.0%
OpenText Functional Testing21.8%
Other49.2%
Mobile App Testing Tools
PaaS Clouds Mindshare Distribution
ProductMindshare (%)
Salesforce Platform3.6%
Amazon AWS13.3%
Microsoft Azure11.3%
Other71.8%
PaaS Clouds
 

Featured Reviews

reviewer2356440 - PeerSpot reviewer
Senior Director at a tech vendor with 10,001+ employees
Experienced ease in automation with strong support while seeking improvements in low-code options
OpenText Functional Testing Lab for Mobile and Web offers flexibility of deployment, from on-premises to UFT One which is on the cloud. They provide capability for immediate deployment, and assets can be migrated easily. They include enablers specifically for quick migration of test assets. While I have not personally been involved in these migrations, I have observed some clients using it directly while others make a complete shift from OpenText to Tricentis platforms. There have not been many clients moving from OpenText platforms from on-premises to cloud because most shifts have been toward different product categories such as Tricentis altogether.
Sunny Nair - PeerSpot reviewer
Solution Architect And Senior Consultant at Keysight Technologies
Automated weekly analytics have improved case tracking and boosted research productivity
In terms of customization and requesting features that need to be enabled, the process is longer than ideal. As a user, I have very limited access rights to Salesforce Platform, which limits my capability. If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant that particular access, that would be a very good improvement. If I need to gain access to a specific feature within Salesforce Platform, it should point me to who in my organization manages it. If the system is able to tell me who exactly is managing it, I can get in touch with that particular user to understand whether I can gain access. This particular feature seems to be lacking, not only in Salesforce Platform, but in any CRM application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of use and being able to enroll more people into developing test scripts using their AI function, which they call AI but is OCR recognition, is significant."
"The product is easy to use."
"This helped my prior organization immensely due to the ability to remotely manipulate devices, even by offshore vendors."
"It is a complete solution for mobile application testing."
"We evaluated other mobile testing solutions and found this to be superior to all of them."
"The pricing is great."
"The fact that it allows users to test on real mobile devices instead of emulators is something that projects have told us is beyond compare."
"We escalate tickets to HPE, and we don't have problems."
"The solution is stable and reliable."
"From a capability standpoint, Salesforce has really met our needs."
"You can put your clients' names in there along with their contacts and the opportunity for sales with them."
"The solution is very robust and easy to develop in."
"The activities, opportunities, follow-up of the opportunities, and business tracking are valuable features. It provides everything that we need. It works pretty well."
"The entire solution is very customizable and you are able to add many functionalities."
"It works beautifully. I haven't had any errors."
"Salesforce encourages independent app development and what this simply does is, it extends the Salesforce functionality."
 

Cons

"It's complex, and you need more skills than in most implementations."
"The documentation and user interface both need improvement."
"I would like to see more integration with automation tools."
"For the most part, the key challenge is ensuring that customers fully utilize the product as intended and adopt the appropriate frameworks to implement the solutions effectively."
"I think the interface is not very good and I have used other solutions that are easier to learn."
"Digital Lab is a pretty solid product with areas that could be continuously improved on."
"They should introduce a pay-per-use subscription model."
"Because of connection errors, we've haven't yet been able to set it up properly at my company."
"Technical support could be a bit faster."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"It's all set up for us in a way that establishes our account. We need to tag ourselves to opportunities. You have to tag yourself to the opportunity manually; you need to find it yourself and tag it."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"The reporting needs improvement and the dashboard could have more components added."
"Salesforce Platform has a cumbersome interface when creating reports, dashboards, and those types of things. They could be a little bit more simple. The administration has to be an aficionado to do any sort of administration and maintenance, for example, setting up the way you want to modify the lead tracks or functions. These systems tend to be quite cumbersome."
"Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see."
"Some business functionalities could be improved."
 

Pricing and Cost Advice

"OpenText UFT Digital Lab's pricing is average, and I rate it a five out of ten."
"While the pricing may seem relatively high, when compared to competitors, it often falls in line or can even be more cost-effective."
"The product could be more affordable."
"For the number of people that are using Salesforce Platform in my organization, I feel the price is reasonable."
"The solution is fairly priced."
"The solution is a bit expensive."
"It is expensive."
"The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."
"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
"It is expensive. Licensing is on an annual basis."
"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
11%
Financial Services Firm
10%
Comms Service Provider
7%
Financial Services Firm
12%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise13
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
 

Questions from the Community

What needs improvement with Micro Focus UFT Mobile?
Digital Lab is a pretty solid product with areas that could be continuously improved on.
What is your primary use case for Micro Focus UFT Mobile?
I deal with OpenText Analysis Database and Core Performance Engineering, which are categories of software rather than individual pieces. We focus on the ADM area, which includes ALM, UFT One, UFT D...
What advice do you have for others considering Micro Focus UFT Mobile?
I do have experience with OpenText products and OpenText ALM. I have been using ALM Quality Center, which has had a few names for it over time, but it is the old Quality Center that was then rename...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Micro Focus UFT Digital Lab, Micro Focus UFT Mobile, Mobile Center, Micro Focus Mobile Center, HPE Mobile Center
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Bci, BPER Services, Die Mobiliar, Harvard Pilgrim Healthcare, HPE, Independent Health, Shanghai OnStar Telematics, Pick n Pay, UCB
ADP
Find out what your peers are saying about OpenText, Tricentis, Digital.ai and others in Mobile App Testing Tools. Updated: October 2026.
920,769 professionals have used our research since 2012.