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OpenText Documentum vs Oracle WebCenter comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Oracle WebCenter
Ranking in Enterprise Content Management
17th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
12
Ranking in other categories
Customer Experience Management (29th), Web Content Management (11th), Corporate Portals (Enterprise Information Portals) (6th)
 

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. The mindshare of Oracle WebCenter is 2.0%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Ashish Shelar - PeerSpot reviewer
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.
Mehdi Hasankhan - PeerSpot reviewer
Gives me easy access, connection and compatibility with all of the Oracle products
WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability is very good."
"I recommend Documentum as it supports big systems and offers good integration."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"OpenText Documentum has improved availability and performance in our organization."
"The most valuable feature is that the documents are kept secure."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"WebCenter's interface is very user-friendly."
"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
"A great solution for storing and searching large volumes of documents with easy access."
"Oracle integrates well with other products to cover Big Data."
"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."
"You can move workloads in between sub-servers so that you don't overload a portion of the server."
"Integration within the solution is very good."
 

Cons

"It should provide more tools to help clients upgrade solutions based on Webtop."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The BPM side should be improved."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The price is quite high as the licensing prices are significant."
"The biggest issue for us is the price of the product."
"WebCenter requires a lot of design effort to upload content to our regular system."
"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"This solution needs to support translation into the Arabic language."
"I would like them to add more Web 2.0 features."
"Its functions need more stability."
"Does not seem to be totally compatible with Windows 10 as of our current version."
"The speed of the backup should be enhanced."
 

Pricing and Cost Advice

"The price is considered affordable now."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"The product is expensive."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"WebCenter's pricing is on the higher side."
"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
"The price needs to be lowered."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Government
13%
Computer Software Company
12%
Manufacturing Company
8%
Financial Services Firm
10%
Government
10%
Real Estate/Law Firm
10%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
Ask a question
Earn 20 points
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
WebCenter, FatWire
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Find out what your peers are saying about OpenText Documentum vs. Oracle WebCenter and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.