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Office 365 vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Office 365
Ranking in Content Collaboration Platforms
9th
Average Rating
8.6
Number of Reviews
89
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Content Collaboration Platforms
11th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (3rd)
 

Mindshare comparison

As of May 2025, in the Content Collaboration Platforms category, the mindshare of Office 365 is 6.3%, down from 6.5% compared to the previous year. The mindshare of OpenText Extended ECM is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
 

Featured Reviews

Minos Pitsillides - PeerSpot reviewer
Excellent technical support, easy to install, but the price, while affordable, could be improved
Office 365 is scalable, but it is dependent on the situation. We don't have a problem with it from an organizational standpoint. They started with 100 employees and then added another 500 after six months, for a total of 600 employees. The setup of new users, new emails, and new applications to be assigned to the new users is straightforward. They also provide the PowerShell command, which they provided more, development type, like, for example, you can create users, not manually, but through a script that can create users, for example, 100 users in two, three minutes, and you don't do it manually. They're fantastic. My portfolio contains approximately 50 companies. Office 365 is our primary platform for the 50 companies. I only have one on G Suite, and the majority of them will be migrating from G Suite to 365 in the coming month.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The way the ERP presents information for the user is very good."
"Many of the features in Office 365 are good, but I think Excel is a very good tool."
"There's a lot there in terms of apps and features."
"The most valuable feature is Microsoft Exchange."
"I like all of the features."
"The most valuable feature of Office 365 is that it has many solutions bundled together."
"OneNote is the feature I use the most. We also frequently use the Power Apps features."
"The products are quite simple for the end-users to use, the up-time is very good, the product is practically maintenance-free, and the multi-layer security is excellent from the security standpoint."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"An SAP user can store documents directly into OpenText without a connector."
"Most of our customers are very fond of the upgraded smart user interface."
"The engineering document management system is one of the most valuable features."
"Scalability is great. We can extend areas horizontally and vertically."
"The tool's most valuable features are document storage, security, and compliance."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Simplicity to roll out, features available, customization options."
 

Cons

"Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything."
"They should do more testing before product releases."
"We have found that, with Teams, if you are including one more person who is not in the company ecosystem, supposedly I'm inviting them as a guest in the chat. However, when I do that, I can't share files."
"The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command."
"The integration with mobile services is not so good. It's coming, but they could improve a lot."
"The online applications have limited functionality compared to the local applications."
"Constantly evolving with new features, which can be challenging for users."
"There are several additional features we would like to see, such as advanced features of SAN protection in Office 365. The main thing is the SAN protection; we would like to see a lot of advanced features added because we had a lot of spam attacks."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"The architecture needs improvement, as it's complex."
"A dashboard with information would be nice to see."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The tool's documentation is not proper and has missing information like steps."
"The response time is not effective, and the staff lacks adequate knowledge."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
 

Pricing and Cost Advice

"The pricing is not really high, but one can get the software with the license key for free."
"Licensing fees are paid on a monthly basis, or we prepay them."
"The pricing is good for all the features that we receive, e.g., Skype for Business."
"We have a license to use this solution. We have an E3 license which covers many different solutions."
"The pricing is high and has actually caused us to limit the number of licenses we purchase due to budgeting."
"I think that we pay $9.99 USD per user, monthly."
"​The pricing/licensing is easy to manage."
"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"OpenText Extended ECM is an expensive solution."
"The product is pricey."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The tool's pricing is confusing to the end customer."
"The total cost of the product will vary on the capabilities required"
"Both Open Text ECM and IBM File share are expensive."
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Top Industries

By visitors reading reviews
Educational Organization
78%
Computer Software Company
4%
Financial Services Firm
2%
Government
2%
Government
14%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
I am not aware of the cost at work, but the cost for personal use has increased significantly and feels expensive.
What needs improvement with Office 365?
Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother....
What is your primary use case for Office 365?
I use Office 365 ( /products/office-365-reviews ) strictly for sales. As a small office, we utilize products like Outlook and Word.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Me & the Bees Lemonade
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Office 365 vs. OpenText Extended ECM and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.