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NinjaOne vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
NinjaOne
Ranking in Remote Access
20th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (8th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)
Zoho Assist
Ranking in Remote Access
36th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of NinjaOne is 1.4%, up from 0.0% compared to the previous year. The mindshare of Zoho Assist is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Muljo Witono - PeerSpot reviewer
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote Wipe and Autopilot is one of the best features."
"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
"The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"The main advantage is that Intune performs its intended functions effectively."
"A great solution for anyone wanting a modern endpoint device management solution."
"I have seen a return on investment right from the start of the tool's usage."
"Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again."
"NinjaOne's best feature is its monitoring."
"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"NinjaOne is a great product. It is working and it is always developing."
"It just works as advertised and serves the purpose for which we got it."
"The installation is easy, it only took two minutes."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support is easy to reach."
 

Cons

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."
"It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need."
"Microsoft needs to strategize its licensing structure. When using Microsoft Intune, we bought a small scale of controls, only controlling part of the devices, though Microsoft Intune can do much more. The Intune Suite offers more features, allowing extensive integration with either internal or cloud environments without requiring third-party licensing. However, each feature has a separate license, making logistics and cost management difficult if not strategically bundled together."
"I think there should be a better tracking of the cell phones used on the Intune."
"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."
"NinjaOne's pricing and user interface needs improvement."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The network monitoring needs to be improved."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"NinjaOne's reporting module is cumbersome."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
 

Pricing and Cost Advice

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"The pricing is competitive, but it is not cheap."
"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"The licensing is on a yearly basis."
"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
"The pricing is reasonable and cheaper than ConnectWise."
"The product's pricing depends on the number of PCs or devices."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"We got a pretty good deal. It was fairly affordable."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"We currently pay $1.20 per device on a monthly basis."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Educational Organization
9%
Manufacturing Company
8%
Computer Software Company
14%
Government
8%
Retailer
7%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Status Pros, Mitchell and Company
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about NinjaOne vs. Zoho Assist and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.