NinjaOne vs Zenoss Cloud comparison

NinjaOne and Zenoss are both solutions in the Network Monitoring Software category. NinjaOne is ranked #31 with an average rating of 7.7, while Zenoss is ranked #76. NinjaOne holds a 0.5% mindshare in NMS, compared to Zenoss’s 0.6% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

NinjaOne

Read 18 NinjaOne reviews

6,255 Views
626 Comparison Views

94% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

1,401 Views
757 Comparison Views

100% willing to recommend

NinjaOne

Zenoss Cloud

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Executive SummaryUpdated on Aug 6, 2024

Zenoss Cloud and NinjaOne are two leading IT management solutions. NinjaOne seems to have the upper hand with favorable feedback on deployment simplicity and cost-effectiveness, while Zenoss Cloud excels in real-time monitoring and customer service.

Features: Zenoss Cloud offers effective real-time monitoring, predictive analytics, and extensive alerting capabilities. NinjaOne provides robust remote management, automation, and seamless integration with various third-party applications.

Room for Improvement: Zenoss Cloud could improve incident response times, reduce overall complexity, and enhance user interface design. NinjaOne needs better reporting functionalities, a more intuitive design, and improved integration options for data analytics.

Ease of Deployment and Customer Service: Zenoss Cloud’s deployment requires significant time and expertise but is backed by highly rated customer service. NinjaOne offers a straightforward deployment process with impressive support, making it a quicker option for many organizations.

Pricing and ROI: Zenoss Cloud's pricing is perceived as premium, raising questions about its value for money despite a positive long-term ROI. NinjaOne provides cost-effective solutions with quick ROI realization, appealing to budget-conscious organizations.

To learn more, read our detailed NinjaOne vs. Zenoss Cloud Report (Updated: September 2025).

Buyer's Guide

NinjaOne vs. Zenoss Cloud

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

31st

Ranking in Server Monitoring

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (9th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (8th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

Zenoss Cloud

Ranking in Network Monitoring Software

76th

Ranking in Server Monitoring

27th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (33rd), Event Monitoring (14th), IT Infrastructure Monitoring (51st), Container Monitoring (9th), Cloud Monitoring Software (39th), AIOps (26th)

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of NinjaOne is 0.5%, up from 0.4% compared to the previous year. The mindshare of Zenoss Cloud is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
NinjaOne	0.5%
Zenoss Cloud	0.6%
Other	98.9%

Network Monitoring Software

Featured Reviews

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customer support at NinjaOne is excellent, rated ten out of ten."

"Good at managing updates and for remote support."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most valuable feature we have found currently is probably patch management."

"It just works as advertised and serves the purpose for which we got it."

"NinjaOne is a great product. It is working and it is always developing."

"The tool's most valuable feature is third-party application updates."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

More NinjaOne pros

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"The product offers good documentation that helps with initial training."

"It's easy to use."

"The most valuable feature is the flexible discovery mechanism."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

Cons

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's reporting module is cumbersome."

"The graphical user interface could be improved."

"The solution could improve by optimizing the internet connection being used."

"I would like to see more scripts for PowerShell commands."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"NinjaOne's pricing and user interface needs improvement."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

More NinjaOne cons

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"It would be ideal if the product offered sound alerts."

"There was a problem with Zenoss and storage monitoring."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"The AI aspect needs to improve."

Pricing and Cost Advice

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaRMM uses a subscription model."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The pricing is reasonable and cheaper than ConnectWise."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

More NinjaOne pricing and cost advice

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It depends on the customer, what he wants."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

Retailer

Manufacturing Company

Computer Software Company

16%

Financial Services Firm

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Compared 4% of the time

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Compared 24% of the time

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Compared 23% of the time

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Compared 11% of the time

SolarWinds AppOptics vs Zenoss Cloud

Compared 9% of the time

SCOM vs Zenoss Cloud

Compared 7% of the time

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Product Reports

Buyer's Guide

NinjaOne

September 2025

Download NinjaOne product report

Buyer's Guide

Zenoss Cloud

September 2025

Download Zenoss Cloud product report

Also Known As

No data available

Cloud Monitoring, Zenoss Service Dynamics

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

Status Pros, Mitchell and Company

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

NinjaOne vs. Zenoss Cloud

September 2025

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