We performed a comparison between New Relic and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"You don't have to go through a list of 500 servers."
"The most valuable feature is the ability to manage the application flow."
"We are able to drill down and see what is going on in the system."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"It has prevented failures from occurring in our production environment."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"I would like an infrastructure network that provides real-time views, showing the issues."
"We have had issues with our agents going offline."
"The scalability can be improved."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The price needs improvement."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. New Relic is rated 8.6, while Splunk On-Call is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, Everbridge IT Alerting, ServiceNow and xMatters .
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