New Relic vs Pulseway comparison

New Relic and Pulseway are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Pulseway is ranked #50 with an average rating of 8.0. New Relic holds a 1.5% mindshare in NMS, compared to Pulseway’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

New Relic

Read 176 New Relic reviews

22,559 Views
6,542 Comparison Views

94% willing to recommend

Pulseway

Read 6 Pulseway reviews

3,009 Views
1,866 Comparison Views

100% willing to recommend

New Relic

Pulseway

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Executive SummaryUpdated on Oct 10, 2024

New Relic and Pulseway compete in the monitoring solutions category, with New Relic having a slight edge due to its comprehensive features and insights, although Pulseway is recognized for its user-friendly remote monitoring capabilities.

Features: New Relic offers deep analytical features, real-time performance metrics, and seamless integration capabilities. Its detailed insights help identify performance bottlenecks effectively. Pulseway is known for mobile responsiveness, straightforward remote management, and simplicity in resolving issues quickly.

Room for Improvement: New Relic needs to address data privacy concerns, alert system complexity, and its steep learning curve, which can be challenging for new users. Pulseway could improve remote desktop functionality for Mac users, enhance the range of automation scripts, and optimize performance in remote sessions due to occasional speed issues.

Ease of Deployment and Customer Service: New Relic provides broad deployment options across public and hybrid clouds, ideal for large-scale environments. Pulseway supports on-premises and private clouds, making it flexible and suitable for smaller infrastructures. Both offer responsive customer service, but New Relic users report occasional delays outside business hours, whereas Pulseway's support is noted for straightforward effectiveness.

Pricing and ROI: New Relic is relatively expensive, especially for extensive monitoring needs, which can impact budgets despite significant ROI for complex applications. Pulseway's cost-effective pricing structure appeals to smaller businesses or those with lighter monitoring needs, offering strong ROI without high expenditure.

To learn more, read our detailed New Relic vs. Pulseway Report (Updated: June 2026).

Buyer's Guide

New Relic vs. Pulseway

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Pulseway

Ranking in Network Monitoring Software

50th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (18th), Remote Monitoring and Management (RMM) (14th)

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.0% compared to the previous year. The mindshare of Pulseway is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Pulseway	0.6%
Other	97.9%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Real-time error monitoring means I can drill down and see what’s happening."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The most valuable features of New Relic are the reports and ease of use."

"New Relic always gets new things done."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"New Relic gives us one view over all our assets."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

"It's helped us to find problems early and to make sure that what we're doing is working."

More New Relic pros

"They provide a lot of features; it's good and easy software."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"It gives you remote control and has a mobile app."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The setup is simple."

"It has made life a lot easier for the administrators."

"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."

"The solution has great workflow and server modules."

More Pulseway pros

Cons

"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"The solution is quite expensive."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop."

"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."

"Integration with Azure websites as well as Azure cloud services."

"Doesn't recognized some third party transaction traces."

More New Relic cons

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"There are some bugs or glitches."

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."

"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."

"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."

"They have good technical support but it's not excellent."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."

Pricing and Cost Advice

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"Because of budget, we are not using the mobile app part of this tool."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"I loved this product, but we can no longer afford it, so we dropped it."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

11%

Computer Software Company

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

Pulseway

June 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Pulseway is a comprehensive IT management tool offering critical functionalities such as integrated dashboards, automation, and remote support. It supports seamless IT operations across multiple platforms, providing ease in monitoring and management.

Pulseway provides a robust platform for IT teams seeking to efficiently manage their infrastructure. With its capabilities in system monitoring, remote control, and mobile app accessibility, users can effectively oversee endpoint performance and receive timely alerts. It simplifies the management of server workflows, software deployment, and updates, catering to diverse IT environments. Its compatibility with multiple platforms ensures convenience in network monitoring, password updates, and administration access, allowing IT support to function across locations. There's room for improvement, particularly in enhancing remote session performance, graphical interface, and adding features like Remote Desktop Assistance for Mac.

What features does Pulseway offer?

Integrated Dashboard: Centralizes monitoring for better visibility.
Automatic Windows Updates: Ensures systems are up-to-date automatically.
Remote Script Execution: Facilitates task automation remotely.
Advanced Reporting: Provides detailed analysis for informed decision-making.
Mobile App: Offers 24/7 accessibility and support capabilities.

What benefits do Pulseway users experience?

Enhanced IT Efficiency: Streamlines operations and reduces manual tasks.
Cross-Platform Support: Adapts to diverse IT environments and needs.
Improved Remote Support: Facilitates responsive and effective help desk capabilities.
Scalable Management: Supports expanding IT infrastructures seamlessly.

Pulseway is utilized across industries like healthcare, finance, and education, providing essential IT support. It enables organizations to monitor critical systems, ensuring minimal downtime and optimal resource usage. Cybersecurity teams benefit from its deployment for tracking disk space, memory, CPU usage, and installed applications, enhancing overall network security and operational reliability.

Pulseway

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

New Relic vs. Pulseway

June 2026

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