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New Relic vs Pulseway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Pulseway
Ranking in Network Monitoring Software
57th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Server Monitoring (19th), Remote Monitoring and Management (RMM) (13th)
 

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of New Relic is 1.9%, down from 3.5% compared to the previous year. The mindshare of Pulseway is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Pieter Plas - PeerSpot reviewer
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It has helped us maintain a much higher uptime than we had previously."
"The solution is quite stable."
"The product's initial setup phase was very easy."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The solution has great workflow and server modules."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"It gives you remote control and has a mobile app."
"The setup is simple."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
 

Cons

"It is very difficult to award the service level cycles at an endpoint level."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The price needs improvement."
"It would help customers if there were an on-premises version available."
"The browser isn't exactly reliable."
"The solution must provide better support for Azure Web Apps service."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"There are some bugs or glitches."
"They have good technical support but it's not excellent."
"The solution does not allow you to make a script for just one customer."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
 

Pricing and Cost Advice

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"I loved this product, but we can no longer afford it, so we dropped it."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The price depends on how many agents you want."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The pricing and licensing are too high."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
Manufacturing Company
9%
Educational Organization
9%
Computer Software Company
9%
Real Estate/Law Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
Ask a question
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Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Dell, Canon, Siemens, Harvard University, Northwestern University
Find out what your peers are saying about New Relic vs. Pulseway and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.