New Relic vs Pulseway comparison

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New Relic and Pulseway are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.3, while Pulseway is ranked #77. New Relic holds a 1.5% mindshare in NMS, compared to Pulseway’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

New Relic

Read 176 New Relic reviews

27,914 Views
8,374 Comparison Views

94% willing to recommend

Pulseway

Read 6 Pulseway reviews

3,951 Views
2,450 Comparison Views

100% willing to recommend

New Relic

Pulseway

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Executive SummaryUpdated on Oct 10, 2024

New Relic and Pulseway compete in the monitoring solutions category, with New Relic having a slight edge due to its comprehensive features and insights, although Pulseway is recognized for its user-friendly remote monitoring capabilities.

Features: New Relic offers deep analytical features, real-time performance metrics, and seamless integration capabilities. Its detailed insights help identify performance bottlenecks effectively. Pulseway is known for mobile responsiveness, straightforward remote management, and simplicity in resolving issues quickly.

Room for Improvement: New Relic needs to address data privacy concerns, alert system complexity, and its steep learning curve, which can be challenging for new users. Pulseway could improve remote desktop functionality for Mac users, enhance the range of automation scripts, and optimize performance in remote sessions due to occasional speed issues.

Ease of Deployment and Customer Service: New Relic provides broad deployment options across public and hybrid clouds, ideal for large-scale environments. Pulseway supports on-premises and private clouds, making it flexible and suitable for smaller infrastructures. Both offer responsive customer service, but New Relic users report occasional delays outside business hours, whereas Pulseway's support is noted for straightforward effectiveness.

Pricing and ROI: New Relic is relatively expensive, especially for extensive monitoring needs, which can impact budgets despite significant ROI for complex applications. Pulseway's cost-effective pricing structure appeals to smaller businesses or those with lighter monitoring needs, offering strong ROI without high expenditure.

To learn more, read our detailed New Relic vs. Pulseway Report (Updated: September 2026).

Buyer's Guide

New Relic vs. Pulseway

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Pulseway

Ranking in Network Monitoring Software

77th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (28th), Remote Monitoring and Management (RMM) (17th)

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. The mindshare of Pulseway is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Pulseway	0.7%
Other	97.8%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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reviewer2132892

Owner at Hogan's Systems Consulting, LLC

Great notifications, a wide variety of features, and excellent monitoring capabilities

It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding."

"New Relic has positively impacted our organization by reducing errors, improving performance, and saving time."

"We detect issues using dashboards that we built on New Relic."

"The solution is an excellent product for time series and operation analyses."

"New features are added often."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"Its greatest benefit comes from its ability to provide trending/marketing data."

"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."

More New Relic pros

"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"So this solution allows for 24/7 support and is very handy."

"It has made life a lot easier for the administrators."

"They provide a lot of features; it's good and easy software."

"It gives you remote control and has a mobile app."

"The setup is simple."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

More Pulseway pros

Cons

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"New Relic is priced on the higher side."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

More New Relic cons

"They have good technical support but it's not excellent."

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."

"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"There are some bugs or glitches."

"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."

Pricing and Cost Advice

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"I loved this product, but we can no longer afford it, so we dropped it."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"Pricing is better with New Relic APM than Dynatrace."

"We're paying for the New Relic APM license annually."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing is fine."

"The detection piece of it brings us a big return on investment."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

13%

Outsourcing Company

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Comparisons

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

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Splunk Observability Cloud vs New Relic

Compared 2% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

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Compared 7% of the time

SolarWinds NPM vs Pulseway

Compared 5% of the time

Kaseya VSA vs Pulseway

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Microsoft Configuration Manager vs Pulseway

Compared 4% of the time

ConnectWise Automate vs Pulseway

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Product Reports

Buyer's Guide

New Relic

September 2026

Download New Relic product report

Buyer's Guide

Pulseway

September 2026

Download Pulseway product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Pulseway is a comprehensive IT management tool offering critical functionalities such as integrated dashboards, automation, and remote support. It supports seamless IT operations across multiple platforms, providing ease in monitoring and management.

Pulseway provides a robust platform for IT teams seeking to efficiently manage their infrastructure. With its capabilities in system monitoring, remote control, and mobile app accessibility, users can effectively oversee endpoint performance and receive timely alerts. It simplifies the management of server workflows, software deployment, and updates, catering to diverse IT environments. Its compatibility with multiple platforms ensures convenience in network monitoring, password updates, and administration access, allowing IT support to function across locations. There's room for improvement, particularly in enhancing remote session performance, graphical interface, and adding features like Remote Desktop Assistance for Mac.

What features does Pulseway offer?

Integrated Dashboard: Centralizes monitoring for better visibility.
Automatic Windows Updates: Ensures systems are up-to-date automatically.
Remote Script Execution: Facilitates task automation remotely.
Advanced Reporting: Provides detailed analysis for informed decision-making.
Mobile App: Offers 24/7 accessibility and support capabilities.

What benefits do Pulseway users experience?

Enhanced IT Efficiency: Streamlines operations and reduces manual tasks.
Cross-Platform Support: Adapts to diverse IT environments and needs.
Improved Remote Support: Facilitates responsive and effective help desk capabilities.
Scalable Management: Supports expanding IT infrastructures seamlessly.

Pulseway is utilized across industries like healthcare, finance, and education, providing essential IT support. It enables organizations to monitor critical systems, ensuring minimal downtime and optimal resource usage. Cybersecurity teams benefit from its deployment for tracking disk space, memory, CPU usage, and installed applications, enhancing overall network security and operational reliability.

Pulseway

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

New Relic vs. Pulseway

September 2026

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