No more typing reviews! Try our Samantha, our new voice AI agent.

New Relic vs Oracle Infrastructure Monitoring Cloud Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
Oracle Infrastructure Monit...
Ranking in IT Infrastructure Monitoring
78th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 2.5%, down from 4.4% compared to the previous year. The mindshare of Oracle Infrastructure Monitoring Cloud Service is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.5%
Oracle Infrastructure Monitoring Cloud Service0.4%
Other97.1%
IT Infrastructure Monitoring
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Saktid Devi Jeyakaran - PeerSpot reviewer
Associate Cloud Engineer at Ebizoncloud LLC
Offers real-time alerting and dashboards are great for performance hubs of the database
It's primarily for CPU utilization and resource monitoring. Vulnerability scanning falls under OCI Cloud Guard, so it's related to security concerns. Some people might prefer using a third-party tool for more enhanced features. However, I think Oracle Infrastructure Monitoring Cloud Service could be improved to reduce the need for third-party connectivity. So overall, third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service. OCI needs more research and development to understand why clients choose third-party tools like Splunk or QRadar over internal monitoring solutions. There must be some areas where third-party tools are better. OCI could analyze this and improve its service.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"The most valuable feature for us is the ability to see what is going on with the apps on our web server."
"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."
"Overall, it improves the experience of the customers and site users."
"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."
"It allows the restriction of privileges and control of users."
"We have a standard visibility process for any application that rolls out, and it gives us the ability to train our people and provide a more responsive application."
"Real-time alerting is a very important feature. We need alerts for everything. We have alarms setup and get alerts through email or third-party integrations depending on what's happening – critical VMs, high CPU usage, security concerns."
 

Cons

"One issue is cost."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing and consumption model can be difficult to predict, particularly in environments generating large volumes of telemetry data."
"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."
"They are a costly solution and the stability should be better for the price."
"Better error reporting Better ability to drill-down into errors"
"It is very difficult to award the service level cycles at an endpoint level."
"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."
"Third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service."
 

Pricing and Cost Advice

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"This is an expensive product."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"Because of budget, we are not using the mobile app part of this tool."
"We're paying for the New Relic APM license annually."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The pricing is fine."
"The price depends on how many agents you want."
"For monitoring specifically, it's not that expensive. The licensing is yearly basis."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
903,871 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
Ask a question
Earn 20 points
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
COMPOSERS AND AUTHORS SOCIETY OF SINGAPORE
Find out what your peers are saying about Zabbix, Datadog, SolarWinds and others in IT Infrastructure Monitoring. Updated: June 2026.
903,871 professionals have used our research since 2012.