New Relic vs Oracle Infrastructure Monitoring Cloud Service comparison

New Relic and Oracle are both solutions in the IT Infrastructure Monitoring category. New Relic is ranked #9 with an average rating of 8.2, while Oracle is ranked #46 with an average rating of 9.0. New Relic holds a 2.5% mindshare in IM, compared to Oracle’s 0.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

New Relic

Read 173 New Relic reviews

16,084 Views
6,273 Comparison Views

94% willing to recommend

Oracle Infrastructure Monit...

Read 1 Oracle Infrastructure Monitoring Cloud Service review

628 Views
622 Comparison Views

100% willing to recommend

New Relic

Oracle Infrastructure Monit...

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Executive Summary

We performed a comparison between New Relic and Oracle Infrastructure Monitoring Cloud Service based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: March 2026).

Buyer's Guide

IT Infrastructure Monitoring

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Oracle Infrastructure Monit...

Ranking in IT Infrastructure Monitoring

46th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 2.5%, down from 4.9% compared to the previous year. The mindshare of Oracle Infrastructure Monitoring Cloud Service is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.5%
Oracle Infrastructure Monitoring Cloud Service	0.3%
Other	97.2%

IT Infrastructure Monitoring

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Saktid Devi Jeyakaran

Associate Cloud Engineer at Ebizoncloud LLC

Offers real-time alerting and dashboards are great for performance hubs of the database

It's primarily for CPU utilization and resource monitoring. Vulnerability scanning falls under OCI Cloud Guard, so it's related to security concerns. Some people might prefer using a third-party tool for more enhanced features. However, I think Oracle Infrastructure Monitoring Cloud Service could be improved to reduce the need for third-party connectivity. So overall, third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service. OCI needs more research and development to understand why clients choose third-party tools like Splunk or QRadar over internal monitoring solutions. There must be some areas where third-party tools are better. OCI could analyze this and improve its service.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."

"It supports our Black Friday week, when our requests increase about 500 percent."

"I don’t see us being able to operate without New Relic."

"Both developers and operations people can look at the same data, and that’s a great benefit."

"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."

"The simplicity of the dashboard is very good."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

More New Relic pros

"Real-time alerting is a very important feature. We need alerts for everything. We have alarms setup and get alerts through email or third-party integrations depending on what's happening – critical VMs, high CPU usage, security concerns."

Cons

"We have had issues with our agents going offline."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

"There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM."

"Mobile APP's Performance Monitoring."

"Probably make the query language a little bit easier."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"Raw transaction didn’t give us data that we needed."

"It doesn't give us rich process tracing, which is the only complaint I have."

More New Relic cons

"Third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service."

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The solution is less expensive than AppNeta."

"Cost is significant with a lot of extras."

"The price was one of the reasons we chose this solution."

"I think the pricing is reasonable."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

More New Relic pricing and cost advice

"For monitoring specifically, it's not that expensive. The licensing is yearly basis."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What do you like most about Oracle Infrastructure Monitoring Cloud Service?

Real-time alerting is a very important feature. We need alerts for everything. We have alarms setup and get alerts through email or third-party integrations depending on what's happening – critical...

See all answers

What is your experience regarding pricing and costs for Oracle Infrastructure Monitoring Cloud Service?

For monitoring specifically, it's not that expensive. The licensing is yearly basis. However, there are monthly licensing options available as well.

See all answers

What needs improvement with Oracle Infrastructure Monitoring Cloud Service?

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Zabbix vs Oracle Infrastructure Monitoring Cloud Service

Compared 18% of the time

Nagios XI vs Oracle Infrastructure Monitoring Cloud Service

Compared 17% of the time

Splunk Observability Cloud vs Oracle Infrastructure Monitoring Cloud Service

Compared 16% of the time

Datadog vs Oracle Infrastructure Monitoring Cloud Service

Compared 14% of the time

Nagios Core vs Oracle Infrastructure Monitoring Cloud Service

Compared 11% of the time

More Oracle Infrastructure Monitoring Cloud Service Competitors

Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

IT Infrastructure Monitoring

March 2026

Oracle Infrastructure Monitoring Cloud Service report

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Infrastructure Monitoring Cloud Service is a software-as-a-service solution that monitors the status and health of your entire IT infrastructure - on-premises or on the cloud - from a single platform. Proactive monitoring across all your infrastructure tiers enables you to be alerted on issues, troubleshoot and resolve these before they impact end users.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

COMPOSERS AND AUTHORS SOCIETY OF SINGAPORE

Buyer's Guide

IT Infrastructure Monitoring

March 2026

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