New Relic vs Oracle Infrastructure Monitoring Cloud Service comparison

Why PeerSpot?

New Relic and Oracle are both solutions in the IT Infrastructure Monitoring category. New Relic is ranked #10 with an average rating of 8.3, while Oracle is ranked #80. New Relic holds a 2.2% mindshare in IM, compared to Oracle’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

New Relic

Read 176 New Relic reviews

29,719 Views
10,996 Comparison Views

94% willing to recommend

Oracle Infrastructure Monit...

Read 1 Oracle Infrastructure Monitoring Cloud Service review

1,408 Views
1,352 Comparison Views

100% willing to recommend

New Relic

Oracle Infrastructure Monit...

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Executive Summary

We performed a comparison between New Relic and Oracle Infrastructure Monitoring Cloud Service based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Splunk, Datadog and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: October 2026).

Buyer's Guide

IT Infrastructure Monitoring

October 2026

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Helped 920,223 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Oracle Infrastructure Monit...

Ranking in IT Infrastructure Monitoring

80th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 2.2%, down from 3.7% compared to the previous year. The mindshare of Oracle Infrastructure Monitoring Cloud Service is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.2%
Oracle Infrastructure Monitoring Cloud Service	0.4%
Other	97.4%

IT Infrastructure Monitoring

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Saktid Devi Jeyakaran

Associate Cloud Engineer at Ebizoncloud LLC

Offers real-time alerting and dashboards are great for performance hubs of the database

It's primarily for CPU utilization and resource monitoring. Vulnerability scanning falls under OCI Cloud Guard, so it's related to security concerns. Some people might prefer using a third-party tool for more enhanced features. However, I think Oracle Infrastructure Monitoring Cloud Service could be improved to reduce the need for third-party connectivity. So overall, third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service. OCI needs more research and development to understand why clients choose third-party tools like Splunk or QRadar over internal monitoring solutions. There must be some areas where third-party tools are better. OCI could analyze this and improve its service.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there."

"The overview itself provides us clear visibility of how applications are doing, and provides us our response times, data rates, and Apdex score."

"The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components."

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"New Relic has been in the business for a while, it offers a wide selection to attach a monitoring mobile app, server, and cloud, and if you want to go with just one product, it fits all your needs."

"It has helped us maintain a much higher uptime than we had previously."

"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."

"New Relic gave us a quick, easy way to monitor our web application for all of our systems."

More New Relic pros

"Real-time alerting is a very important feature. We need alerts for everything. We have alarms setup and get alerts through email or third-party integrations depending on what's happening – critical VMs, high CPU usage, security concerns."

Cons

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."

"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."

"The solution needs to have staging."

"The biggest issue is the lack of mobile support from the website."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing and consumption model can be difficult to predict, particularly in environments generating large volumes of telemetry data."

"Compared to their competitors, they are missing some features at the moment."

More New Relic cons

"Third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service."

Pricing and Cost Advice

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"Because of budget, we are not using the mobile app part of this tool."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"This solution required a license and it is better than some other competitors."

"I loved this product, but we can no longer afford it, so we dropped it."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

"For monitoring specifically, it's not that expensive. The licensing is yearly basis."

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920,223 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Comparisons

Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Nagios XI vs Oracle Infrastructure Monitoring Cloud Service

Compared 17% of the time

Zabbix vs Oracle Infrastructure Monitoring Cloud Service

Compared 15% of the time

IBM SevOne Network Performance Management (NPM) vs Oracle Infrastructure Monitoring Cloud Service

Compared 8% of the time

Hardware Sentry vs Oracle Infrastructure Monitoring Cloud Service

Compared 7% of the time

DX Spectrum vs Oracle Infrastructure Monitoring Cloud Service

Compared 7% of the time

More Oracle Infrastructure Monitoring Cloud Service Competitors

Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

IT Infrastructure Monitoring

October 2026

Oracle Infrastructure Monitoring Cloud Service report

Download Oracle Infrastructure Monitoring Cloud Service product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Infrastructure Monitoring Cloud Service offers comprehensive tools for monitoring an organization’s IT infrastructure, providing real-time insights to enhance system performance and ensure seamless operations.

Oracle Infrastructure Monitoring Cloud Service, crucial for organizations seeking to maintain optimal IT environments, offers advanced monitoring capabilities across digital infrastructures. It aids in detecting anomalies, predicting issues, and facilitating timely interventions. Its scalable and automated features adapt to complex configurations, making it essential for dynamic business operations.

What features does Oracle Infrastructure Monitoring Cloud Service offer?

Real-Time Monitoring: Continuously observes systems to detect performance issues instantly.
Anomaly Detection: Automatically identifies unusual patterns that may indicate potential problems.
Advanced Alerting: Sends notifications based on customizable thresholds and conditions.
Scalability: Adapts to varying sizes of infrastructure, from small networks to extensive enterprise networks.

What benefits and ROI can reviewers expect?

Increased Uptime: By proactively addressing issues, minimize downtime and enhance operational reliability.
Cost Efficiency: Automation and precise monitoring reduce unnecessary expenditure on manual checks and repairs.
Performance Optimization: Real-time analysis enables consistent enhancements in system effectiveness.

In industries like finance and telecommunications, Oracle Infrastructure Monitoring Cloud Service is instrumental for maintaining critical systems' efficiency. By providing precise monitoring and alerting capabilities, it supports these sectors in managing substantial data loads and stringent regulatory requirements effectively.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

COMPOSERS AND AUTHORS SOCIETY OF SINGAPORE

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IT Infrastructure Monitoring

October 2026

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