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New Relic vs Oracle Infrastructure Monitoring Cloud Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
175
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
Oracle Infrastructure Monit...
Ranking in IT Infrastructure Monitoring
77th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 2.4%, down from 4.5% compared to the previous year. The mindshare of Oracle Infrastructure Monitoring Cloud Service is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.4%
Oracle Infrastructure Monitoring Cloud Service0.4%
Other97.2%
IT Infrastructure Monitoring
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Saktid Devi Jeyakaran - PeerSpot reviewer
Associate Cloud Engineer at Ebizoncloud LLC
Offers real-time alerting and dashboards are great for performance hubs of the database
It's primarily for CPU utilization and resource monitoring. Vulnerability scanning falls under OCI Cloud Guard, so it's related to security concerns. Some people might prefer using a third-party tool for more enhanced features. However, I think Oracle Infrastructure Monitoring Cloud Service could be improved to reduce the need for third-party connectivity. So overall, third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service. OCI needs more research and development to understand why clients choose third-party tools like Splunk or QRadar over internal monitoring solutions. There must be some areas where third-party tools are better. OCI could analyze this and improve its service.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The product's initial setup phase was very easy."
"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."
"I find the error monitoring of IIS web applications to be extremely useful."
"We have a standard visibility process for any application that rolls out, and it gives us the ability to train our people and provide a more responsive application."
"From operationally rich, to developer deep."
"It offers helpful user metrics so we can learn more about the user experience."
"I really love it."
"Real-time alerting is a very important feature. We need alerts for everything. We have alarms setup and get alerts through email or third-party integrations depending on what's happening – critical VMs, high CPU usage, security concerns."
 

Cons

"The price needs improvement."
"Installation of plugins seem to be really difficult due to the documentation available."
"I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area."
"Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that."
"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."
"The solution is quite expensive."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The connectivity between legacy and newer cloud applications is not great."
"Third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service."
 

Pricing and Cost Advice

"We're paying for the New Relic APM license annually."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"I think the pricing is reasonable."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"Comparatively, the pricing is expensive."
"The price of New Relic could improve. It is expensive."
"For monitoring specifically, it's not that expensive. The licensing is yearly basis."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic. The user interface could be more user-friendly for someone who is new to New Relic. For alerti...
What is your primary use case for New Relic Insights?
We use Java microservices, so we capture the events with the help of New Relic. Based on that, we add the alerting part inside New Relic. We have enabled the New Relic Java agent inside our microse...
Ask a question
Earn 20 points
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
COMPOSERS AND AUTHORS SOCIETY OF SINGAPORE
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: June 2026.
900,196 professionals have used our research since 2012.