New Relic vs Oracle Infrastructure Monitoring Cloud Service comparison

Why PeerSpot?

New Relic and Oracle are both solutions in the IT Infrastructure Monitoring category. New Relic is ranked #9 with an average rating of 8.2, while Oracle is ranked #78. New Relic holds a 2.4% mindshare in IM, compared to Oracle’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

New Relic

Read 176 New Relic reviews

26,514 Views
9,810 Comparison Views

94% willing to recommend

Oracle Infrastructure Monit...

Read 1 Oracle Infrastructure Monitoring Cloud Service review

1,186 Views
1,162 Comparison Views

100% willing to recommend

New Relic

Oracle Infrastructure Monit...

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Executive Summary

We performed a comparison between New Relic and Oracle Infrastructure Monitoring Cloud Service based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Zabbix, Splunk and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: August 2026).

Buyer's Guide

IT Infrastructure Monitoring

August 2026

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Helped 912,565 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Oracle Infrastructure Monit...

Ranking in IT Infrastructure Monitoring

78th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 2.4%, down from 4.1% compared to the previous year. The mindshare of Oracle Infrastructure Monitoring Cloud Service is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.4%
Oracle Infrastructure Monitoring Cloud Service	0.4%
Other	97.2%

IT Infrastructure Monitoring

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Saktid Devi Jeyakaran

Associate Cloud Engineer at Ebizoncloud LLC

Offers real-time alerting and dashboards are great for performance hubs of the database

It's primarily for CPU utilization and resource monitoring. Vulnerability scanning falls under OCI Cloud Guard, so it's related to security concerns. Some people might prefer using a third-party tool for more enhanced features. However, I think Oracle Infrastructure Monitoring Cloud Service could be improved to reduce the need for third-party connectivity. So overall, third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service. OCI needs more research and development to understand why clients choose third-party tools like Splunk or QRadar over internal monitoring solutions. There must be some areas where third-party tools are better. OCI could analyze this and improve its service.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"Overall, it improves the experience of the customers and site users."

"The initial setup is straightforward. It is easy to track and easy to follow."

"New Relic always gets new things done."

"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"The most valuable feature of New Relic is its ease of use."

More New Relic pros

"Real-time alerting is a very important feature. We need alerts for everything. We have alarms setup and get alerts through email or third-party integrations depending on what's happening – critical VMs, high CPU usage, security concerns."

Cons

"The main reason we switched away from New Relic is that the cost is too high."

"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."

"I think their dev packages for server monitoring could handle configuration a bit better."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."

"One issue – there is no option for live chat or phone support."

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

More New Relic cons

"Third-party connectivity is the part that needs improvement within Oracle Infrastructure Monitoring Cloud Service."

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The pricing and licensing are too high."

"The price was one of the reasons we chose this solution."

"The solution is less expensive than AppNeta."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"I loved this product, but we can no longer afford it, so we dropped it."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

More New Relic pricing and cost advice

"For monitoring specifically, it's not that expensive. The licensing is yearly basis."

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912,565 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Comparisons

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Nagios XI vs Oracle Infrastructure Monitoring Cloud Service

Compared 16% of the time

Zabbix vs Oracle Infrastructure Monitoring Cloud Service

Compared 16% of the time

Hardware Sentry vs Oracle Infrastructure Monitoring Cloud Service

Compared 9% of the time

IBM SevOne Network Performance Management (NPM) vs Oracle Infrastructure Monitoring Cloud Service

Compared 7% of the time

Datadog vs Oracle Infrastructure Monitoring Cloud Service

Compared 6% of the time

More Oracle Infrastructure Monitoring Cloud Service Competitors

Product Reports

Buyer's Guide

New Relic

August 2026

Download New Relic product report

Buyer's Guide

IT Infrastructure Monitoring

August 2026

Oracle Infrastructure Monitoring Cloud Service report

Download Oracle Infrastructure Monitoring Cloud Service product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Infrastructure Monitoring Cloud Service offers comprehensive tools for monitoring an organization’s IT infrastructure, providing real-time insights to enhance system performance and ensure seamless operations.

Oracle Infrastructure Monitoring Cloud Service, crucial for organizations seeking to maintain optimal IT environments, offers advanced monitoring capabilities across digital infrastructures. It aids in detecting anomalies, predicting issues, and facilitating timely interventions. Its scalable and automated features adapt to complex configurations, making it essential for dynamic business operations.

What features does Oracle Infrastructure Monitoring Cloud Service offer?

Real-Time Monitoring: Continuously observes systems to detect performance issues instantly.
Anomaly Detection: Automatically identifies unusual patterns that may indicate potential problems.
Advanced Alerting: Sends notifications based on customizable thresholds and conditions.
Scalability: Adapts to varying sizes of infrastructure, from small networks to extensive enterprise networks.

What benefits and ROI can reviewers expect?

Increased Uptime: By proactively addressing issues, minimize downtime and enhance operational reliability.
Cost Efficiency: Automation and precise monitoring reduce unnecessary expenditure on manual checks and repairs.
Performance Optimization: Real-time analysis enables consistent enhancements in system effectiveness.

In industries like finance and telecommunications, Oracle Infrastructure Monitoring Cloud Service is instrumental for maintaining critical systems' efficiency. By providing precise monitoring and alerting capabilities, it supports these sectors in managing substantial data loads and stringent regulatory requirements effectively.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

COMPOSERS AND AUTHORS SOCIETY OF SINGAPORE

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August 2026

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