"The simplicity of the dashboard is very good."
"The monitoring so far has been good and we are happy with it."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Working with the solution is very easy. It's user-friendly."
"The stability of New Relic APM is very good."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The most valuable feature is application monitoring."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It's easy to use."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"They have great integration with the active directory."
"Being able to make and customize management packs and send out notifications is very valuable."
"I like the historical reporting of observer metrics."
"It is a user-friendly product that requires almost no maintenance."
"The most valuable feature is the monitoring of Windows and Linux servers."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"I haven't come across any features that are lacking."
"They should bring the pricing down to be more competitive."
"The initial setup should be easier to complete."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."
"The management of the servers could be better."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"The interface is a little bit cumbersome and certain actions could be simplified."
New Relic APM is ranked 4th in Application Performance Management (APM) with 10 reviews while SCOM is ranked 1st in Event Monitoring with 15 reviews. New Relic APM is rated 8.6, while SCOM is rated 8.0. The top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". On the other hand, the top reviewer of SCOM writes "Feature rich, scalable and user-friendly, but open-source products are free and do the same thing". New Relic APM is most compared with Dynatrace, Datadog, Azure Monitor, Splunk and BMC TrueSight Operations Management, whereas SCOM is most compared with Zabbix, SolarWinds NPM, PRTG Network Monitor, Dynatrace and SolarWinds NetFlow Traffic Analyzer.
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