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New Relic APM vs SCOM comparison

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16,074 views|13,125 comparisons
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Read 15 SCOM reviews.
11,417 views|7,931 comparisons
Featured Review
Buyer's Guide
Application Performance Management (APM)
June 2022
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: June 2022.
610,336 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The simplicity of the dashboard is very good.""The monitoring so far has been good and we are happy with it.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""Working with the solution is very easy. It's user-friendly.""The stability of New Relic APM is very good.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""The most valuable feature is application monitoring.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

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"It's easy to use.""I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.""It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention.""They have great integration with the active directory.""Being able to make and customize management packs and send out notifications is very valuable.""I like the historical reporting of observer metrics.""It is a user-friendly product that requires almost no maintenance.""The most valuable feature is the monitoring of Windows and Linux servers."

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Cons
"The solution could improve by having more network monitoring features, such as for all the infrastructure.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""I haven't come across any features that are lacking.""They should bring the pricing down to be more competitive."

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"The initial setup should be easier to complete.""The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.""Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components.""The management of the servers could be better.""System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already.""In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices.""They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great.""The interface is a little bit cumbersome and certain actions could be simplified."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • More New Relic APM Pricing and Cost Advice →

  • "It is more expensive than the competition."
  • "SCOM is part of the System Center suite and I am satisfied with the pricing."
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "Our Enterprise Agreement includes the price."
  • More SCOM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:The stability of New Relic APM is very good.
    Top Answer:The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features.
    Top Answer:Being able to make and customize management packs and send out notifications is very valuable.
    Top Answer:The solution is provided by Microsoft for free but there are operating costs. Those would be the many hours necessary to prune it. We have a contract for support. If that didn't exist, then the cost… more »
    Top Answer:The SCOM dashboards have room for improvement. They've been improving them in iterations slowly and surely. Third-party tools have had to be created to make SCOM management pack creation more… more »
    Ranking
    Views
    16,074
    Comparisons
    13,125
    Reviews
    10
    Average Words per Review
    494
    Rating
    8.5
    1st
    out of 18 in Event Monitoring
    Views
    11,417
    Comparisons
    7,931
    Reviews
    15
    Average Words per Review
    528
    Rating
    7.9
    Comparisons
    Also Known As
    New Relic Mobile
    System Center Operations Manager, SCOM 2012
    Learn More
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

    SCOM Features

    SCOM has many valuable key features. Some of the most useful ones include:

    • Application monitoring
    • Database monitoring
    • Threshold alerts
    • IT Asset Discovery
    • Predictive capabilities
    • Server usage monitoring and capacity forecasting
    • Application performance management console
    • Server availability and performance monitoring
    • Collaboration tools
    • Virtualization monitoring
    • Patch management
    • Out-of-the box templates to monitor applications
    • Application dependency mapping and thresholding

    SCOM Benefits

    There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

    • Management and monitoring of Windows as well as Unix/Linux platforms
    • Remotely connect to Windows machines and perform administrative tasks from the console itself
    • Custom dashboard creation to help monitor the datacenter with ease
    • Agent based monitoring
    • Integrates well with other Microsoft products
    • Easy to use and reliable

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

    A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

    PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

    Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

    A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

    A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

    Offer
    Learn more about New Relic APM
    Learn more about SCOM
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Dialog Telekom
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider16%
    Financial Services Firm9%
    Retailer5%
    REVIEWERS
    Financial Services Firm25%
    Retailer10%
    Government10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider15%
    Government11%
    Financial Services Firm9%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    REVIEWERS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    Application Performance Management (APM)
    June 2022
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: June 2022.
    610,336 professionals have used our research since 2012.

    New Relic APM is ranked 4th in Application Performance Management (APM) with 10 reviews while SCOM is ranked 1st in Event Monitoring with 15 reviews. New Relic APM is rated 8.6, while SCOM is rated 8.0. The top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". On the other hand, the top reviewer of SCOM writes "Feature rich, scalable and user-friendly, but open-source products are free and do the same thing". New Relic APM is most compared with Dynatrace, Datadog, Azure Monitor, Splunk and BMC TrueSight Operations Management, whereas SCOM is most compared with Zabbix, SolarWinds NPM, PRTG Network Monitor, Dynatrace and SolarWinds NetFlow Traffic Analyzer.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.