We performed a comparison between NetWitness XDR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The part that was very unexpected was Sentinel's ability to integrate with Azure Lighthouse, which, as a managed services solution provider, gives us the ability to also manage our customers' Sentinel environments or Sentinel workspaces. It is a big plus for us. With its integration with Lighthouse, we get the ability to monitor multiple workspaces from one portal. A lot of the Microsoft Sentinel workbooks already integrate with that capability, and we save countless amounts of money by simply being able to almost immediately realize multitenant capabilities. That alone is a big plus for us."
"It's pretty powerful and its performance is pretty good."
"The most valuable features are its threat handling and detection. It's a powerful tool because it's based on machine learning and on the behavior of malware."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The most valuable feature is the onboarding of the workloads. You can see all that has been onboarded in your account on the dashboards."
"Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly."
"We didn't have anything similar. So, it really provides value from the incidents and automation point of view. The overview of the security fabric is most valuable."
"Investigations are something really remarkable. We can drill down right to the raw logs by running different queries and getting those on the console itself."
"RSA NetWitness does market analysis in a more granular form. It gives you full visibility."
"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
"It's a scalable solution. We have around five to eight customers using RSA NetWitness Endpoint, and we hope to increase the number of users."
"The log correlation is good."
"They have recently updated the features and the most valuable ones are the instant threat response, ease of use, web interface, integration, and easy access. RSA NetWitness Endpoint is very compatible with other solutions and technologies. However, they do not rely on third-party solutions and have most features built-in."
"The most valuable feature of RSA NetWitness Network is the single unified dashboard from which you can manage all the different products of RSA. Additionally, the integration with native applications is good."
"The stability of the RSA NetWitness Endpoint is very good."
"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The ease of use is great."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"Reduces time to closure and closure metrics for vulnerabilities."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is available over the cloud and is easy to manage."
"If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients."
"The interface could be more user-friendly. It''s a small improvement that they could make if they wanted to."
"If their UI was a bit more streamlined and easy to find when I need it, then that would be a great improvement."
"The solution could improve the playbooks."
"Some of the data connectors are outdated, at least the ones that utilize Linux machines for log forwarding. I believe that Microsoft is already working on improving this."
"The dashboards can be improved. Creating dashboards is very easy, but the visualizations are not as good as Microsoft Power BI. People who are using Microsoft Power BI do not like Sentinel's dashboards."
"Sentinel should be improved with more connectors. At the moment, it only covers a few vendors. If I remember correctly, only 100 products are supported natively in Sentinel, although you can connect them with syslog. But Microsoft should increase the number of native connectors to get logs into Sentinel."
"I would like Sentinel to have more out-of-the-box analytics rules. There are already more than 400 rules, but they could add more industry-specific ones. For example, you could have sets of out-of-the-box rules for banking, financial sector, insurance, automotive, etc., so it's easier for people to use it out of the box. Structuring the rules according to industry might help us."
"The threat intelligence could improve in RSA NetWitness Endpoint."
"The initial setup requires a high level of skill."
"Threat detection could be better."
"The integration of the solution needs to be improved. The dashboard needs lots of updates as well. In the next release, we would like to see advanced fraud detection features."
"This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available."
"The contamination feature could be improved."
"NetWitness Endpoint's blocking feature does not work properly - if there's a malicious process, it's not possible to kill it via a custom rule unless and until it's flagged as malicious."
"I would like to see Security Orchestration and Response Automation (SOAR) integration."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It doesn't interact with things very well."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The initial setup is difficult."
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NetWitness XDR is ranked 15th in Security Orchestration Automation and Response (SOAR) with 15 reviews while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 14 reviews. NetWitness XDR is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of NetWitness XDR writes "Beneficial single unified dashboard, good native application integration, and high availability". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". NetWitness XDR is most compared with Darktrace, ExtraHop Reveal(x), CrowdStrike Falcon and Microsoft Defender for Endpoint, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Fortinet FortiSOAR, Swimlane and Rapid7 InsightConnect. See our NetWitness XDR vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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