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NetSuite ERP vs SugarCRM Platform comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

NetSuite ERP
Average Rating
7.8
Number of Reviews
34
Ranking in other categories
Activity Based Costing Software (5th), Billing Software (1st), Cloud ERP (1st)
SugarCRM Platform
Average Rating
7.0
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (9th), CRM (26th), Marketing Automation (7th), Sales Force Automation (10th)
 

Mindshare comparison

NetSuite ERP and SugarCRM Platform aren’t in the same category and serve different purposes. NetSuite ERP is designed for Cloud ERP and holds a mindshare of 35.6%, up 27.5% compared to last year.
SugarCRM Platform, on the other hand, focuses on CRM Customer Engagement Centers, holds 2.7% mindshare, up 2.2% since last year.
Cloud ERP
CRM Customer Engagement Centers
 

Featured Reviews

Juan Carlos Escobar Gama - PeerSpot reviewer
Apr 21, 2023
A very solid product for finance and procure-to-pay processes
It is a very solid product for finance and procure-to-pay processes My company is working with Anchor Group to make some developments in the base of our NetSuite ERP to ensure that we can handle all the information and the process that we use. The other part is that we are integrating SMART ERP…
SB
Aug 20, 2024
Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us
It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"The most valuable feature in NetSuite ERP is the user interface."
"It's integrated into everything well so you can navigate and use it in a very simple way."
"We can install the bundles based on our needs."
"I recommend this product to professional services companies and those with complex international financial requirements. NetSuite ERP has strong capabilities in the finance domain that other ERPs may lack."
"NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs."
"The initial setup is easy."
"It offers reporting flexibilities that were previously unavailable to us."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"It has sales email campaigns, plus integration with Active Directory."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
 

Cons

"NetSuite is good for data management, but it's missing payroll features."
"The communication has been peculiar, and the overall commercial process has been less than satisfactory."
"The manufacturing and planning side could be improved. That part isn't up to date. NetSuite could be easier to integrate in general."
"There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"The solution is not user-friendly and it is complex to use."
"The solution could be more stable."
"In NetSuite ERP, they should focus on offering better customization options."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"I would like to see more integration on a mobile platform in the next release."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"I would appreciate it if SugarCRM could support us in on-premise implementation."
 

Pricing and Cost Advice

"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"It is expensive."
"Pricing for NetSuite ERP is okay, but it could be better. The licensing model for NetSuite ERP is based on the number of modules and users. The standard license covers up to twenty-five users. If you have more than twenty-five users, you'll have to buy the premium license, which would double the price. For one module with five user licenses, the cost is between $40,000 to $50,000."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller)."
"There is an annual license required to use this solution."
"The price is less than the cost of daily hours."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
Educational Organization
42%
Computer Software Company
10%
Manufacturing Company
6%
Financial Services Firm
4%
Educational Organization
41%
Computer Software Company
16%
Real Estate/Law Firm
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with...
What needs improvement with NetSuite ERP?
The main implementation challenge is finding experienced consultants to translate customer needs into NetSuite ERP's standard functionality. The second challenge is getting enough time from custome...
What do you like most about Sugar Enterprise?
The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
What is your experience regarding pricing and costs for Sugar Enterprise?
All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.
What needs improvement with Sugar Enterprise?
The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...
 

Learn More

 

Overview

 

Sample Customers

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about NetSuite, Oracle, SAP and others in Cloud ERP. Updated: September 2024.
805,335 professionals have used our research since 2012.