NETSCOUT nGeniusPULSE vs New Relic comparison

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NETSCOUT nGeniusPULSE

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Executive SummaryUpdated on Oct 10, 2024

New Relic and NETSCOUT nGeniusPULSE compete in network performance monitoring. While New Relic tends to offer better pricing and customer support, NETSCOUT nGeniusPULSE's comprehensive features provide an advantage for those requiring detailed network diagnostics.

Features: New Relic provides extensive visibility into application performance, detailed transaction tracing, and powerful analytics capabilities. NETSCOUT nGeniusPULSE offers network performance insights with strong packet analysis and real-time metrics. New Relic is beneficial for application monitoring, whereas NETSCOUT nGeniusPULSE is suitable for enterprises requiring extensive network data analysis.

Room for Improvement: New Relic could enhance its network performance insights, develop more advanced packet analysis, and offer real-time metrics. NETSCOUT nGeniusPULSE may improve its pricing model, simplify deployment processes, and provide integrated application monitoring features.

Ease of Deployment and Customer Service: New Relic is known for straightforward deployment and a cloud-based approach, ensuring smooth setup with strong customer service. NETSCOUT nGeniusPULSE involves a more complex deployment process, requiring network expertise but is backed by robust technical support.

Pricing and ROI: New Relic features competitive pricing with a scalable cost structure, often ensuring quicker ROI due to reduced initial setup costs. NETSCOUT nGeniusPULSE, with a higher initial cost, promises long-term advantages for environments needing in-depth network diagnostics, contributing to ROI in network-focused enterprises.

To learn more, read our detailed NETSCOUT nGeniusPULSE vs. New Relic Report (Updated: July 2025).

NETSCOUT nGeniusPULSE vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NETSCOUT nGeniusPULSE

Ranking in Network Monitoring Software

35th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

18th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

159

Ranking in other categories

Application Performance Monitoring (APM) and Observability (6th), IT Infrastructure Monitoring (12th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (5th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of NETSCOUT nGeniusPULSE is 0.4%, up from 0.4% compared to the previous year. The mindshare of New Relic is 2.0%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Leandro Di Maria

Gerente De Ventas at internet winds ag

Offers real-time monitoring capabilities, which help businesses optimize their operations

The tools are part of managed environments, but when the capabilities of the routers need to be increased, we use NETSCOUT to manage things at an international level. The tool's user interface is okay. It would be great if the tool could provide alerts during attacks in Spanish. In the next release, if the traffic analysis could send our company an alert before an attack starts, it would be even better. Before an attack starts, seeing the traffic behavior and activities would be great. The tool should also share alerts since it is an area where the product has certain shortcomings.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the single pane of glass view. I like being able to go to one place instead of having to hunt around for everything."

"The solution's technical support team consists of good engineers and technicians."

"The most valuable feature of NETSCOUT nGeniusPULSE is the network troubleshooting analysis. You can pinpoint an issue before it could shut down the network."

"The most valuable features of this solution are monitoring and maintaining traffic queuing, as well as seeing who is using the bandwidth."

"This is a very reliable and complete solution for troubleshooting and monitoring environments."

"I like the single pane of glass view because it presents everything in one window, obviously. You can see it all. With a quick glance, you get a pretty good snapshot of what's going on in a particular situation."

"It has given us better insight into the performance of the system."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"The most important thing is that it tells us where the latency in throughput and response time are."

"It offers helpful user metrics so we can learn more about the user experience."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

More New Relic pros

Cons

"The price of the solution could be reduced."

"Usability is the area with the biggest room for improvement. We've found that with NETSCOUT, while it's a fantastic product, the usability is a major factor because there are just way too many clicks. It's obvious, from our experience, that the people who are developing the product aren't using it."

"In terms of additional features, I would like to see better event notification. Right now, we put in an email address to receive an alert and it receives every event and every alert that comes out. We need something a little more granular."

"Before an attack starts, seeing the traffic behavior and activities would be great. The tool should also share alerts since it is an area where the product has certain shortcomings."

"They require a lot of manual effort as traffic flows, networks, and formal times change."

"The GUI interface and dashboards could be more attractive to the customer."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"The connectivity between legacy and newer cloud applications is not great."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"Email alert customization is limited."

"New Relic needs to improve is the user data schema."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

More New Relic cons

Pricing and Cost Advice

"The price of NETSCOUT nGeniusPULSE is high. The other solutions are less expensive but we cannot depend on the other solutions, they are not as stable."

"The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive."

"Cost is contracted on a yearly basis. There is no additional cost beyond the standard licensing."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"Pricing is better with New Relic APM than Dynatrace."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"This solution required a license and it is better than some other competitors."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The price of New Relic could improve. It is expensive."

"Comparatively, the pricing is expensive."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Government

15%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for NETSCOUT nGeniusPULSE?

The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive.

What needs improvement with NETSCOUT nGeniusPULSE?

What is your primary use case for NETSCOUT nGeniusPULSE?

I use the solution in my company to analyze international traffic.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

NETSCOUT nGeniusONE vs NETSCOUT nGeniusPULSE

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Product Reports

NETSCOUT nGeniusPULSE

Download NETSCOUT nGeniusPULSE product report

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Also Known As

nGeniusPULSE

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

NETSCOUT’s nGeniusPULSE delivers the visibility needed into today’s evolving IT eco-system to ensure the availability, reliability, and performance of your mission-critical business services across your multi-cloud environment, from wherever users need access.

NETSCOUT

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Banco Votorantim

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

NETSCOUT nGeniusPULSE vs. New Relic