We performed a comparison between NETSCOUT nGeniusPULSE and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"I like the single pane of glass view. I like being able to go to one place instead of having to hunt around for everything."
"This is a very reliable and complete solution for troubleshooting and monitoring environments."
"I like the single pane of glass view because it presents everything in one window, obviously. You can see it all. With a quick glance, you get a pretty good snapshot of what's going on in a particular situation."
"The most valuable features of this solution are monitoring and maintaining traffic queuing, as well as seeing who is using the bandwidth."
"The most valuable feature of NETSCOUT nGeniusPULSE is the network troubleshooting analysis. You can pinpoint an issue before it could shut down the network."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The most valuable feature of New Relic is its ease of use."
"The most valuable features of New Relic are the reports and ease of use."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"The Wi-Fi side needs improvement."
"The GUI interface and dashboards could be more attractive to the customer."
"They require a lot of manual effort as traffic flows, networks, and formal times change."
"Usability is the area with the biggest room for improvement. We've found that with NETSCOUT, while it's a fantastic product, the usability is a major factor because there are just way too many clicks. It's obvious, from our experience, that the people who are developing the product aren't using it."
"The price of the solution could be reduced."
"In terms of additional features, I would like to see better event notification. Right now, we put in an email address to receive an alert and it receives every event and every alert that comes out. We need something a little more granular."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The scalability can be improved."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The solution must provide better support for Azure Web Apps service."
"Compared to their competitors, they are missing some features at the moment."
"They should bring the pricing down to be more competitive."
NETSCOUT nGeniusPULSE is ranked 62nd in Network Monitoring Software with 5 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. NETSCOUT nGeniusPULSE is rated 8.0, while New Relic is rated 8.6. The top reviewer of NETSCOUT nGeniusPULSE writes "Good visibility, simple installation, and helpful technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". NETSCOUT nGeniusPULSE is most compared with ThousandEyes, NETSCOUT nGeniusONE, Flowmon , DX Spectrum and ScienceLogic, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our NETSCOUT nGeniusPULSE vs. New Relic report.
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