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Nastel AutoPilot [EOL] vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nastel AutoPilot [EOL]
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), IT Alerting and Incident Management (4th)
 

Featured Reviews

it_user226614 - PeerSpot reviewer
Global Head of Performance and Service Metrics at a consultancy with 51-200 employees
You can easily scale it for high message rates, but it's primarily a flow-monitoring tool rather than an APM.
Autopilot is a middleware-centric business transaction monitoring tool that includes a Complex Event Processor (CEP) for transaction data. Architecture AutoPilot Probes are lightweight performance measurement and monitoring tools for live applications that are executed at defined points within the…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Nastel is a world-class company that has partnership amongst other positive qualities embedded into its cultural fiber."
"Flexible environment"
"You can easily scale it for high message rates."
"Very simple to use and is a very useful tool."
"One of the excellent features is the service analyzer, which is truly impressive."
"The service analyzer view and automatic creation of incidents are valuable."
"Splunk ITSI is fast and provides a lot of out-of-the-box integration."
"The data I got from Splunk ITSI (IT Service Intelligence) and the information provided by it is what I like most about the dashboarding and predictive features, and Splunk ITSI (IT Service Intelligence) made it easier for me to get data and to work on that, which has positively impacted my organization."
"Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel."
"We liked the built-in calculation of health scores."
"Our mean time to detect is down to five minutes."
"The solution is easy to scale."
 

Cons

"Documentation"
"Quality Assurance testing for new releases need to be more thorough"
"Needs to quickly implement support for all variety of servers."
"The GUI is quite basic and middleware-centric."
"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Splunk ITSI (IT Service Intelligence) can be improved through alerts and additional features."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
 

Pricing and Cost Advice

Information not available
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"The pricing of Splunk is a bit high."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk pricing is high."
"Pricing was pretty good, and it is possible to just add on the features we want."
"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive compared to other tools."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Outsourcing Company
14%
Manufacturing Company
10%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Overview

 

Sample Customers

Banamex, Barclays Capital, Bank of Bermuda, California Commerce Bank, Calyon Corporate and Investment Bank, CGEY, Checkfree Corporation, CIBC, CitiCard, Citicorp, New York, Citigroup Inc., CME Group Inc., Credit Agricole Indosuez Luxembourg, Credit Suisse, CRIF, Deutsche Bundesbank, Dresdner Kleinwort Wasserstein, DTCC, FannieMae, Fidelity (FMR), First Citizens Bank & Trust, Fortis Investments, GE Money Americas, GE Money Bank, HP, HP/WestLB Systems, HSBC, HSH Nordbank, IG Index, i-bp Banque, Populaire, Interpay Nederland B.V., IZB - Informatikzentrum Bayern GmbH & Co., JP Morgan, Lehman Brothers Holdings Inc., MGIC (Mortgage Guaranty Insurance Corporation) NYSE, OMGEO, People's Bank (Ct), Peoples United Bank, Phoenix Informatica Bancaria S.p.A., PinkRoccade, Santander Bank, SKOFIN, Sociale Verzekeringsbank, Thomson Financial, UBS, UMB Financial Corporation
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: September 2026.
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