Moveworks vs N-able MSP Manager comparison

The compared Moveworks and N-able solutions aren't in the same category. Moveworks is ranked #3 in AA , with an average rating of 9.0, and holds a 2.2% mindshare in the category. N-able is ranked #25 in HDS , and holds a 0.8% mindshare. Additionally, 100% of Moveworks users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Moveworks

Read 1 Moveworks review

39 Views
23 Comparison Views

100% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

337 Views
77 Comparison Views

100% willing to recommend

Moveworks

N-able MSP Manager

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Moveworks

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

AI-Powered Chatbots (2nd), Agentic Automation (3rd)

N-able MSP Manager

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Help Desk Software (25th), IT Service Management (ITSM) (29th)

Mindshare comparison

Moveworks and N-able MSP Manager aren’t in the same category and serve different purposes. Moveworks is designed for Agentic Automation and holds a mindshare of 2.2%.
N-able MSP Manager, on the other hand, focuses on Help Desk Software, holds 0.8% mindshare, down 0.8% since last year.

Agentic Automation

Help Desk Software

Featured Reviews

CarlJohnson

CEO, Fractional CTO Services at Fractional CTO Services CJ09 Consulting LLC

Boosts efficiency and significantly reduces operational costs

They handle all the training and implementation work, making it very easy to use. It integrates into Slack ( /products/slack-reviews ) and connects with ServiceNow ( /products/servicenow-reviews ) effortlessly. The only limitation is getting all the service requests or features in ServiceNow ( /products/servicenow-reviews ) that it can learn. Anyone can use it through Slack ( /products/slack-reviews ) by simply asking questions to receive answers. We partnered with them to build a Workday ( /products/workday-reviews ) integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper ( /products/keeper-reviews ), and Salesforce ( /vendors/salesforce ). We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

13%

Financial Services Firm

12%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Moveworks?

There is always room for improvement, though it depends on how complicated one wants to make it. For our needs, it has served its purpose effectively. The expansion into enterprise-wide integration...

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What is your primary use case for Moveworks?

We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and fi...

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What advice do you have for others considering Moveworks?

The value proposition depends on several factors including your setup, ITSM ( /categories/it-service-management-itsm ) tools, enterprise applications, and volume of requests. For reference, we hand...

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

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What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

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Comparisons

ServiceNow Virtual Agent vs Moveworks

Compared 33% of the time

ServiceNow vs Moveworks

Compared 30% of the time

Aisera AI Service Desk vs Moveworks

Compared 9% of the time

Espressive Barista vs Moveworks

Compared 6% of the time

Aisera AI Customer Service vs Moveworks

Compared 4% of the time

More Moveworks Competitors

SolarWinds Web Help Desk vs N-able MSP Manager

Compared 57% of the time

JIRA Service Management vs N-able MSP Manager

Compared 43% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

AI-Powered Chatbots

May 2025

Download Moveworks product report

Buyer's Guide

Help Desk Software

May 2025

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Moveworks

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

We monitor all Agentic Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.