We performed a comparison between OpenText Content Manager and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"An advantage is integration with your IP directory."
"The product can be integrated with different solutions."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"It has a robust search but has often been difficult for people to learn."
"I did not face issues with the product's scalability...The solution's technical support is good."
"This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
"I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
"Its functionality is enormous."
"The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically."
"It keeps our company organized and everything is in one place."
"Information is much more readily available."
"SharePoint enabled the staff to share documents and work on a document simultaneously."
"OneDrive and SharePoint provide a secure, fully auditable way of storing information."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The stability of the solution is an area of concern where improvements can be made."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The product could improve its scalability."
"The ease of use should be addressed."
"We do sell Hyland OnBase, which is probably a competitor to SharePoint and does a lot more. In our own organization, we haven't had a need for it, but certainly, for our customers, we are finding that to be a better fit. In terms of the technical reasons for that, I'm not involved much on that side, so I can't give specifics, but there is certainly room for them to improve or add on certain features that clearly are not available in SharePoint, but they are available in Hyland OnBase."
"SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
"The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem."
"The product must provide more automation."
"Allow more functionalities for the on-premise version. Do not force the move of content to a non-private cloud."
"The product does not perform 100% when used outside of a Microsoft based browser, Chrome, Firefox, etc."
"Flexibility and extensibility, above everything, could be improved."
"There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered."
OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while SharePoint is ranked 1st in Enterprise Content Management with 146 reviews. OpenText Content Manager is rated 7.6, while SharePoint is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". OpenText Content Manager is most compared with OpenText Extended ECM, OpenText Documentum, IBM FileNet, Microsoft Purview Records Management and Objective ECM, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox, Box and M-Files. See our OpenText Content Manager vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
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What are the records management requirements that you are using to vet and determine the best capability?
Should there be requirements to maintain temporary and/or permanent records?
Not if you are managing physical records in CM. You would need an add-in for M365 such as AvePoint Cloud Records or RecordPoint Records365.
Both help another important issue - M365 Compliance and SharePoint Online are complex user interfaces.
In a lot of organizations, records management staff don't have direct access to RM functions, with IT doing the administration based on service requests from IM. Both add-ins hand usability and RM functions back to the IM team.