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MHR iTrent vs NGA ResourceLink [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Benefits Administration (20th), Cloud HCM (25th)
NGA ResourceLink [EOL]
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
it_user723054 - PeerSpot reviewer
Senior Systems and Information Analyst with 1,001-5,000 employees
Creates user defined screens, which are then reportable
Flexibility in terms of customisation does come at the expense of ease of use. It is not the easiest system to manage from a system administrator point of view. Whilst obviously not unmanageable, you will need to develop expertise in teams to manage the back end of the system internally within the organisation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"I would recommend ResourceLink and it is a highly customisable solution to any organisation, but they would need to employ a System Analyst to fully implement the system due to the size and complexities."
"MyView is easy to configure, and Auto Enrolment is excellent as you can automate letters and templates."
"The ability to create user defined screens, which are then reportable, allows us to capture specialised information that would not necessarily be considered core HR data for most organisations, and as a university, the ability to produce our HESA return using the dedicated module is invaluable."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"Customer service is questionable at best recently; we have experienced issues with patches and installation of additional modules, which has caused delays on some projects and meant senior managers of the school have had to be involved in escalating issues."
"Leave Management needs to be significantly enhanced and ACs need to be trained fully on the product."
"Their product is not overly intuitive when setting up new processes, but MyView is very easy to use."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
University
10%
Computer Software Company
9%
Healthcare Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
ResourceLink, NorthgateArinso ResourceLink
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
St Vincents, The British Library
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