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SentinelOne Singularity Complete vs Trellix ESM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
SentinelOne Singularity Complete boosts security efficiency and reduces costs with ease of use, rich features, and fast response.
Sentiment score
3.2
In-house teams claim McAfee offers high ROI, but executives struggle to see it without C-level focused reports.
SentinelOne Singularity Complete has helped reduce my organization's mean time to detect by fifty percent.
Director, Infrastructure & Security at Dreamscape Companies
Since then, I have not faced any intrusions, which is one reason I chose SentinelOne over ESET.
Computer Technician at VILLE DE POINTE-CLAIRE
We have not faced any attacks since we implemented it.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.2
SentinelOne Singularity Complete's customer support is praised for responsiveness, knowledge, and personalized service, despite some communication limitations.
Sentiment score
4.3
Trellix ESM customer service is generally satisfactory, but technical support varies with noted delays and skill gaps.
We are using the automated email process for support, and they respond within an hour or two hours sometimes.
Computer Technician at VILLE DE POINTE-CLAIRE
A chat service would be beneficial.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base available online.
Cyber Consultant at a consultancy with 11-50 employees
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
It's rare for me to need them unless it's an issue with licensing, and they are the best in that regard.
Cyber Security Engineer at Protec
 

Scalability Issues

Sentiment score
8.0
SentinelOne Singularity Complete offers scalable endpoint protection for all business sizes, ensuring seamless integration and minimal maintenance needs.
Sentiment score
8.6
Trellix ESM is highly scalable and adaptable, excelling in enterprise environments but may have limitations for medium enterprises.
It's all auto-scale and auto-categorized, configuring automatically.
AGM IT Security at Page Industries Ltd
SentinelOne Singularity Complete is very scalable.
DGM. Technical Security at a tech services company with 10,001+ employees
My deployment is relatively small, and SentinelOne Singularity Complete works within those constraints.
Director, Information Technology at Premier Realty Group
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
 

Stability Issues

Sentiment score
7.9
SentinelOne Singularity offers stable performance with minimal downtime, few disruptions, and low resource use, despite occasional minor issues.
Sentiment score
8.3
Trellix ESM is generally stable with effective support, though some users experience bugs and interruptions affecting reliability.
This indicates room for improvement in stability when interacting with other solutions.
Director, Information Technology at Premier Realty Group
Initially, there were issues, particularly on the management side, but now the console is much more stable.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
Everything is managed automatically, so there is no user interference needed for upgrades.
DGM. Technical Security at a tech services company with 10,001+ employees
 

Room For Improvement

SentinelOne Singularity Complete requires interface upgrades and improved functionality in reporting, support, pricing, and integration for better user experience.
Trellix ESM requires stability, HTML5 migration, and upgrades in customization, integration, support, usability, and AI for improved functionality.
The only thing that prevented the attack from succeeding was a free version of Malwarebytes.
Director, Information Technology at Premier Realty Group
Providing a single pane of visibility for the end user would be beneficial.
AGM IT Security at Page Industries Ltd
That seems to play a little havoc and can conflict with manual installs, causing issues where it wants to delete and reinstall the client.
Computer Technician at VILLE DE POINTE-CLAIRE
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
 

Setup Cost

SentinelOne Singularity Complete offers competitive pricing, valued features, and discounts appealing to enterprise users despite higher costs.
Trellix ESM offers flexible, slightly costly licensing, valued for its SOC features, with straightforward setup and deployment.
If you want protection, you have to pay the price.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
There are other products that are less expensive, but I tell my clients that in security, they cannot cut corners or look for the cheapest solution.
President at a tech services company with 1-10 employees
Reputation and quality are important, but especially in today’s economy, price is a significant factor.
Security and Compliance at a outsourcing company with 1,001-5,000 employees
 

Valuable Features

SentinelOne Singularity Complete offers AI-driven threat detection, rollback, comprehensive coverage, and efficient integration for robust endpoint security.
Trellix ESM excels in real-time threat detection, user-friendly interface, quick deployment, and strong integration with other technologies.
I have an advanced app providing visibility of all my endpoints, which was not the case before.
AGM IT Security at Page Industries Ltd
SentinelOne has a feature to decommission automatically, which has been fantastic.
Computer Technician at VILLE DE POINTE-CLAIRE
There's also automation that gives my team free time, preventing them from having to look for every alert.
Network & Security Section Head/Digital Transformation at City Edge
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
 

Categories and Ranking

SentinelOne Singularity Com...
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
203
Ranking in other categories
Endpoint Protection Platform (EPP) (3rd), Anti-Malware Tools (2nd), Endpoint Detection and Response (EDR) (3rd), Extended Detection and Response (XDR) (3rd), AI Observability (4th)
Trellix ESM
Average Rating
7.4
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
Security Information and Event Management (SIEM) (25th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. SentinelOne Singularity Complete is designed for Endpoint Detection and Response (EDR) and holds a mindshare of 5.1%, down 5.3% compared to last year.
Trellix ESM, on the other hand, focuses on Security Information and Event Management (SIEM), holds 1.2% mindshare, up 0.8% since last year.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
SentinelOne Singularity Complete5.1%
CrowdStrike Falcon9.1%
Microsoft Defender for Endpoint7.9%
Other77.9%
Endpoint Detection and Response (EDR)
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Trellix ESM1.2%
Splunk Enterprise Security7.4%
Wazuh7.3%
Other84.1%
Security Information and Event Management (SIEM)
 

Featured Reviews

Daniel Giacomelli - PeerSpot reviewer
Security and Compliance at a outsourcing company with 1,001-5,000 employees
Strengthens cross-platform threat response while supporting audit compliance and log integration
The analytics and reporting can be a bit overwhelming. I love the dashboards, but I find that I need to better understand PowerQuery—specifically when to turn it on and off and its limitations. It's similar to SharePoint in that regard. As a former SharePoint instructor, I know it like the back of my hand. The best thing about SharePoint is that it can do whatever you want; the worst part is also that it can do whatever you want. You really need to know what you want before diving in. Most people usually have a good idea of what they need. SharePoint offers a lot out of the box, but you can customize it further if you wish. However, customization often requires hiring someone, which can be risky since you never know if it will work as intended. On the other hand, PowerQuery can help bridge some of those gaps within Singularity. The challenge arises when you want to incorporate what you've done into dashboards and charts, as there are limitations. For instance, I want more clickable drill-down options that allow me to filter on specific sections of the data, but that's currently not possible. It’s not to say that improvements won’t come in the future; it's just that it feels a bit early at this stage. Additionally, I find some navigation features frustrating, like the back button in certain contexts. For example, if you open PowerQuery from a chart, it doesn't open in a new window or tab. Clicking the back button takes you all the way back to the previous state, causing you to lose whatever progress you made. However, I'm actively providing this feedback to my partner, Pro Circular, through whom we access SentinelOne. They take our input seriously, and I've been sharing my observations. They have their own views but are addressing the issues I raise. It's good to see that suggestions occasionally lead to updates and improvements.
MD
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
Offers comprehensive report generation while maintaining ease of integration
We need to improve Trellix ESM by making sure that most of the logging devices available in the global market should be covered, and if there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that. We can add some new features regarding AI in the future for Trellix ESM, but the maturity will take a longer time. There are many false positives that happen in an environment during the first couple of months, or around six months, so the system analyst is not able to identify whether the event which has occurred is a true positive or a false positive.
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
881,036 professionals have used our research since 2012.
 

Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Government
6%
Comms Service Provider
16%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business87
Midsize Enterprise44
Large Enterprise76
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise24
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. The ability to reverse damage caused by ransomware with minimal interruptions to...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What is your experience regarding pricing and costs for McAfee ESM?
When discussing Trellix ESM pricing and licensing, if you consider some premium product, the pricing also has to be premium, however, enterprise customers who look for a premium product, alongside ...
What needs improvement with McAfee ESM?
Areas of Trellix ESM that could be improved or enhanced include checking on the clients who are still on-prem, especially banks, as most are not moving everything to the cloud due to confidentialit...
What is your primary use case for McAfee ESM?
My customer's usual use case for Trellix ESM involves one client, as most of the users have moved to ESM. Nowadays, they don't use IPS only, since McAfee IPS is standalone; they incorporate firewal...
 

Also Known As

Sentinel Labs, SentinelOne Singularity
McAfee ESM, NitroSecurity, McAfee Enterprise Security Manager
 

Overview

 

Sample Customers

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank
San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport
Find out what your peers are saying about CrowdStrike, Microsoft, SentinelOne and others in Endpoint Detection and Response (EDR). Updated: December 2025.
881,036 professionals have used our research since 2012.