SolarWinds Web Help Desk and ManageEngine SupportCenter Plus are competitive IT support solutions. ManageEngine SupportCenter Plus is considered to have the upper hand due to its extensive feature set.
Features: SolarWinds Web Help Desk offers functionalities such as ticket management, asset management, and automated workflows. ManageEngine SupportCenter Plus provides advanced reporting, contract management, and ITIL integration, making it suitable for comprehensive IT support.
Room for Improvement: SolarWinds could improve by enhancing its advanced reporting capabilities, integrating more robust mobile support, and expanding ITIL compliance features. ManageEngine might focus on optimizing its user interface, offering more detailed asset management, and expanding ticket customization options.
Ease of Deployment and Customer Service: SolarWinds Web Help Desk offers straightforward deployment with intuitive configuration, resulting in quicker setup times. ManageEngine SupportCenter Plus provides flexible deployment models and robust customer service, including extensive training resources, which enhances its overall appeal for organizations.
Pricing and ROI: SolarWinds Web Help Desk is noted for its competitive pricing and quick ROI, appealing to budget-conscious teams. While ManageEngine SupportCenter Plus might have higher initial setup costs, its comprehensive capabilities often justify its long-term value and ROI for organizations seeking an extensive service management solution.
| Product | Market Share (%) |
|---|---|
| SolarWinds Web Help Desk | 1.5% |
| ManageEngine SupportCenter Plus | 1.3% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
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