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Any PAM solution, when I deploy it well and customers use it, leads to a return on investment.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
It needs improvement as it can significantly impact customer access.
When I have day-to-day incidents and problems, the response is good enough in terms of time and quality.
Sometimes, I get a very helpful response and they address issues on a call.
The scalability of One Identity Safeguard is perfect, scoring ten out of ten.
We have a cluster of SPPs and a cluster of SPSs, and we can add a node to that cluster without much fuss.
I would rate it a nine out of ten for scalability.
It is difficult for things to go wrong.
In terms of stability, I rate One Identity Safeguard nine to ten out of ten.
We have not had any issues with the core product itself, but there is an add-on called SCALUS, which is quite critical to the user experience, and that does not work.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
For some configurations on the SPS side, if I need to make changes, such as for DNS servers, I must redeploy the machine.
Ideally, a single interface to integrate all these processes would be useful.
The native integration between SPP and SPS, which is currently based on a plugin, could be enhanced.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
It is one of those where the more you buy, the cheaper it is.
It is cheaper than CyberArk.
The pricing of One Identity Safeguard is fairly priced and cheaper than other solutions of the same enterprise level.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
The auditing and approval mechanisms are features we did not have before and are greatly appreciated.
I like the features that allow you to rotate your password, give you access to an RDP session without knowing your password, and record sessions.
The interface is robust and secure, and with recent releases, it has become more stable.
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises.
One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.
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