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ManageEngine Log360 vs OpenText Enterprise Security Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ManageEngine Log360 provides early returns, is user-valued for proactive monitoring benefits, yet requires skilled teams for evolving threats.
Sentiment score
8.9
OpenText Enterprise Security Manager's ROI is challenging to quantify but enhances threat detection, compliance, and organizational security efficiency.
If unauthorized personnel attempt to add logs, the monitoring informs the administrator, enabling them to act promptly, leading to savings in both time and money for the company.
 

Customer Service

Sentiment score
7.1
ManageEngine Log360 provides responsive customer service, though complex issues may cause delays; specialized regional support is exceptional.
Sentiment score
5.7
OpenText Enterprise Security Manager's service is satisfactory but faces issues with technical support consistency and problem management resolution.
I would rate their technical support as nine out of ten.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
 

Scalability Issues

Sentiment score
6.8
ManageEngine Log360's scalability is mixed, with effective support but limited by licensing, technology, and variable deployment experiences.
Sentiment score
7.1
OpenText Enterprise Security Manager offers strong scalability but is costly, requiring expertise and careful budgeting for extensive deployments.
The technical support from ManageEngine is very good.
It lacks some capabilities compared to other tools available in the market.
 

Stability Issues

Sentiment score
7.6
ManageEngine Log360 is generally stable, reliable, and trusted, with occasional startup delays and minor cloud switch issues.
Sentiment score
7.1
OpenText Enterprise Security Manager is reliable but depends on proper setup; issues are rare when optimized correctly.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
 

Room For Improvement

ManageEngine Log360 needs improved backup, UI, Active Directory connectivity, AI capabilities, stability, encryption, and better support.
OpenText Enterprise Security Manager needs UI upgrades, performance improvements, better integration, support, deployment, analytics, and scalability enhancements.
Log360 currently cannot gather information from Intune logs or cloud-integrated systems.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
 

Setup Cost

ManageEngine Log360 is affordable with fixed pricing, a free trial, and is suitable for flexible budgeting despite some high-cost views.
OpenText Enterprise Security Manager pricing, while high, is justified by its robust features and deemed competitive for enterprise needs.
The price is suitable from a perspective of different pricing options.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
 

Valuable Features

Log360 offers user-friendly security management with analytics, compliance templates, real-time threat detection, and customizable reporting, enhancing efficiency.
OpenText Enterprise Security Manager offers powerful integration, real-time threat detection, customization, and robust event management for security teams.
All mandatory regulatory compliance reports are available with the integrated system, and companies can easily customize reports without coding to meet their policy or reporting requirements.
The ability to interpret data is highly valued.
 

Categories and Ranking

ManageEngine Log360
Ranking in Security Information and Event Management (SIEM)
20th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
17
Ranking in other categories
Log Management (22nd), User Entity Behavior Analytics (UEBA) (11th)
OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
21st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
97
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Security Information and Event Management (SIEM) category, the mindshare of ManageEngine Log360 is 1.8%, up from 1.8% compared to the previous year. The mindshare of OpenText Enterprise Security Manager is 1.1%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Md Abdul Hakim - PeerSpot reviewer
Integration capabilities impress while room for improvement exists in cloud compatibility
1. Enhanced Cloud Integration Current Gap: Log360 lacks native integration with Microsoft Intune and cloud-based Active Directory (Azure AD), limiting visibility for organizations transitioning to hybrid or fully cloud environments. Requested Improvements: Direct Intune Log Collection: Ability to ingest and correlate logs from Intune-managed devices to monitor compliance, device health, and security policies. Azure AD Deep Integration: Support for Azure AD audit logs, conditional access events, and identity protection alerts to provide end-to-end visibility. Cloud Workload Monitoring: Extend coverage to SaaS applications (e.g., Microsoft 365, AWS, GCP) for unified threat detection. Why It Matters: Many clients have migrated from on-prem AD to cloud-first setups this year. Without cloud-native log collection, critical security events (e.g., rogue Intune policies or Azure AD breaches) go unmonitored. 2. Improved Automation and Response Current Gap: Limited automated remediation (e.g., auto-isolating compromised devices) forces manual intervention. Requested Features: Playbook Automation: Pre-built workflows to auto-resolve common issues (e.g., disabling users after brute-force attacks). SOAR Integration: APIs to connect with SIEM/SOAR platforms (e.g., Splunk, Palo Alto Cortex) for escalated threat response.
Gaurav Ranade - PeerSpot reviewer
Excels at performing regression and correlation on the data
ArcSight is a legacy technology, and many customers want AI-powered technologies integrated with it. That hasn't been done yet, but ArcSight needs to catch up with the newer solutions and technologies available in the market. It can't just rely on the legacy technology from 2010 or 2012. You can't run that in 2024. It's a legacy technology with its own limitations. Customers often face issues that other software or newer solutions can resolve easily. That's the main challenge we face from customers right now. So, the only concerns are that AI needs to be integrated and scalability improved. Those are the main areas to be improved.
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
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Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
8%
Financial Services Firm
8%
Healthcare Company
7%
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Log360?
The cost is medium. It is not very expensive and not very cheap. It seems to be a good price for the range of tools it provides.
What needs improvement with ManageEngine Log360?
While ManageEngine Log360 is a significant improvement, there could be enhancements in terms of integrating more user-friendly training materials and better deployment documentation.
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
 

Also Known As

No data available
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

First Mountain Bank, TRA, Citadel Group, OnPoint Financial Corp, Florida Dept. of Transportation
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Find out what your peers are saying about ManageEngine Log360 vs. OpenText Enterprise Security Manager and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.