2019-12-25T08:21:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with ManageEngine Log360?

Please share with the community what you think needs improvement with ManageEngine Log360.

What are its weaknesses? What would you like to see changed in a future version?

5
PeerSpot user
5 Answers
JP
IT Security Admin at a university with 51-200 employees
Real User
Top 5
2021-01-18T10:07:19Z
Jan 18, 2021

Because I haven't been using it long enough, I am not too sure what's missing. I am comparing it with Varonis. The two seem to be lining up a lot, but Varonis is a little bit better as it gives me real-time alerts for the file shares. It takes a little bit of time for Log360 to actually learn your environment. I am dealing with a lot of alerts that aren't exactly valid because it just doesn't know yet. The learning environment time is a little bit lengthy, but I think it's necessary. Since Varonis was already in the environment, I have no idea how long that took for it to learn that behavior. It's hard for me to compare the two in that aspect, but that's what I'm dealing with. That's what I would expect somebody else to be dealing with if they just got the product and they didn't have anything.

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SB
ME Product Engineer at a tech services company with 11-50 employees
Reseller
2020-08-30T08:33:25Z
Aug 30, 2020

The matter of the data retention needs to be addressed. The back-end, moving to a whole new server, needs the integration of the data already collected by this tool. Right now, this is lacking. I have some customers that have to collect data for a period of two years. That data needs to be mobile - and we are talking about two terabytes or three terabytes of logs. There's always a problem, where the old server is breaking or at the end of the life, and they need a whole new one and need to migrate, however, it is very hard to find a way to do this effectively. In a future release, I would like to see some sort of feature that prepares one predefined installation. It would also be ideal if we could have separate servers for separate customers. I would like to see that there are some items that are predefined, and some features to predefine some settings. For example, I would like to create some custom reports for customer complaints and be able to report the issues and put them into every part of the solution.

PR
Information Systems Manager at a non-profit with 1-10 employees
Real User
2020-01-07T06:27:00Z
Jan 7, 2020

The GUI needs to be improved. The graphical interface could be made easier to use when you are connecting to different network equipment. For the service it is straightforward. It is a hassle when you have different manufactures for switches and realtors. Simplifying the user interface would be very helpful. There are issues with stability. In the next release, I would suggest to include not only for enterprise-level switches but also small business-level switches in the system. Some of our offices experienced issues when they had both local switches. Also, simplify the interface when you are adding network equipment.

MohammadReza - PeerSpot reviewer
IT Manager at a tech vendor with 51-200 employees
Real User
2020-01-07T06:27:00Z
Jan 7, 2020

There are issues when we log into Log360 from the computer that is hosting the system. It does not connect to the Active Directory. For example, Linux cannot connect or log into Log360 with the Active Directory user. We can log in as a local user, and it's fine, but when we login with an Active Directory user, we cannot.

Babatunde-Olugbode - PeerSpot reviewer
Technical Presales Engineer with self employed
Reseller
2019-12-25T08:21:00Z
Dec 25, 2019

The only thing I'd say is to provide log sheets that accurately describe how this solution works. Most times log sheets are not assigned well. You need to contact your support or you need to go to marketing and I don't like that. Also, a Cloud version would be a major breakthrough. I think it should be looked into because most organizations these days don't want to publish on servers. Also in terms of flexibility, I think a cloud version should be pushed. Backups are very, very important. We had a situation where because cloud reliability is not 100% when we wanted the backup we needed to re-position the server. So instead of starting from the previous position completely, it would be nice if you could just take the file and install the same version of the ones you want because now if you want to run that backup, you must install the one that was going before. I should be able to replicate the same on another server. I should be able to pick the same file and go. So the backup process is not that easy and not that straightforward.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jan 7, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
MohammadReza - PeerSpot reviewer
IT Manager at a tech vendor with 51-200 employees
Jan 7, 2020
There is a cost for each feature used.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 27, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
MohammadReza - PeerSpot reviewer
IT Manager at a tech vendor with 51-200 employees
Jan 7, 2020
There is a cost for each feature used.
JS
Director of Information Technology at a aerospace/defense firm with 501-1,000 employees
Jul 13, 2021
Its pricing is definitely huge compared to some of the other SIEMs. Its price should be improved.
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