No more typing reviews! Try our Samantha, our new voice AI agent.

Lumen Managed Security Services vs Netsurion comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Lumen Managed Security Serv...
Ranking in Managed Security Services Providers (MSSP)
4th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Netsurion
Ranking in Managed Security Services Providers (MSSP)
30th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Security Information and Event Management (SIEM) (52nd), SOC as a Service (14th), Managed Detection and Response (MDR) (36th), Extended Detection and Response (XDR) (43rd)
 

Mindshare comparison

As of May 2026, in the Managed Security Services Providers (MSSP) category, the mindshare of Lumen Managed Security Services is 1.6%, up from 1.2% compared to the previous year. The mindshare of Netsurion is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Mindshare Distribution
ProductMindshare (%)
Lumen Managed Security Services1.6%
Netsurion1.2%
Other97.2%
Managed Security Services Providers (MSSP)
 

Featured Reviews

Kevin-Wilson - PeerSpot reviewer
Principal Solutions Consultant at Intelligent Bills
Proactive reporting enhances network security
Customer service is dependent upon account teams. It varies from one client to the next and is inconsistent. It's not about the payment, rather, it's about the size of their spending. For instance, a small shop at the end of a street compared to an IBM, with IBM spending significantly more, receives more support. Is that fair? I think a client is a client.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When I start going with the larger players, it becomes a comfort level. It becomes about the reporting, the dashboarding, and the proactiveness from a reporting perspective."
"When I start going with the larger players, it becomes a comfort level; it becomes about the reporting, the dashboarding, and the proactiveness from a reporting perspective."
"Netsurion's security operations center is critical for us because they provide 24/7 monitoring, we've never had another company meet the same need in the past, and it's a valuable tool to have."
"Netsurion's 24/7 monitoring has enhanced the overall security of the company."
"I like EventTracker's dashboard. I see it every time I log in because it's the first thing you get to. We have our own widgets that we use. For the sake of transparency, there are a few widgets that we look at there and then we move out from there... Among the particularly helpful widgets, the not-reporting widget is a big one. The number-of-logs-processed is also a good one."
"The solution provides actionable threat intelligence, it is not a passive service, they go in and perform mitigations on whatever they find, it is timely, and they provide context so it is understood by anyone who receives these reports."
"I really appreciate the fact that the dashboard breaks everything down into a pretty easy view for me... It shows what changes are happening to privileged user accounts, access and identity, what's cropping up. It shows application activity and whether we've got system resources that aren't online and being found anymore. It's a pretty simple, easy, quick hit and there are the supporting logs behind it. If I need to drill down further, I can do that quickly. It's very effective."
"The managed service is great value which saves you a full-time employee on your staff by being able to outsource it to EventTracker to review all the logs and cull through the data to make recommendations and identify threats, then how to remediate them."
"It's a deny-all policy, so there's an access list on each machine, and it was effortless to tune it for our software because we have four pieces of intellectual property used in-house, and that was super easy to get up and running compared to some of the other solutions I've seen."
"The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls in."
 

Cons

"Client support and reporting need improvement."
"Client support and reporting need improvement."
"I would also like to have a dashboard that I can access anytime to review the real-time data from their website."
"The onboarding process was complex, there was quite a learning curve, and few of our technical staff knew what they were talking about on the Netsurion side, but we were expected to do all the work."
"Netsurion's threat detection and response aren't quite mature."
"It would be helpful if the SOC spent a little more time with us going through some of those reports."
"I'd like to see improvement in the ease of generating reports. It seems fairly cumbersome whenever you decide to start tracking new categories of events."
"It would be great if they had a client for phones by which they could push a notification to us, as opposed to via email."
"The threat detection and response is passive. We have asked if there were options for taking action, and we have not gotten any feedback on that, which would be useful to know. Depending on the situation and threat, some actions may not be possible, but we haven't gotten any feedback on what options could be directed and actionable with the understanding that it may have an extra cost. It would be nice to know or find out if it is actually possible to take actions by a SIEM service or a SIEM agent."
"The EventTracker support said, "We do have that." However, that wasn't necessarily the case. It was primarily an eight to five type of thing."
 

Pricing and Cost Advice

Information not available
"EventTracker's subscription-based model is interesting as far as yearly license type stuff. It's nice because you know what it's going to be next year. We haven't really looked at any other solutions. The pricing at the time compared to the other solutions was a lot less. A couple of years ago, we actually looked at Splunk. The amount in Splunk's licensing model is based on 20 gigs a day, or something like that. Based on our number of logs and stuff that we were already generating, the costs would be substantially more for the amount of logs that we would be getting."
"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."
"We have seen time and cost savings. It prevents us from having to hire specialized people for this type of work. We would need to hire six staff members to accommodate the same service."
"You are paying for different levels, especially as far as the monitoring goes and how often you review it with the team. The other factor that figures in is how many nodes are on your network, such as clients, network equipment, servers, etc. There are some additional pieces on top of that, but it's laid out pretty simply, as far as how much you're going to pay for a node."
"Our pricing for Netsurion last year was US $52,000 per year."
"The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same."
"Licensing is very easy. Our CIO takes care of the billing, but in terms of price point, he hasn't complained, so it must be good."
"When we first got the EventTracker product, we were using SIEM Simplified. At the time they didn't call it that, but it was more of a service thing. So, there was a bit more hand-holding and getting stuff set up, along with failure reports, that they did during the first one to two years. Then, we decided that the the additional money to have someone do these daily reports wasn't terribly useful, so we discontinued that service."
report
Use our free recommendation engine to learn which Managed Security Services Providers (MSSP) solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
11%
Manufacturing Company
9%
Construction Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Lumen Managed Security Services?
I demand from an SLA, and this is where the contracts come into play. I write contracts, develop improved SLAs, improved rates, terms, support, and turnaround times. That's where I add the most val...
What needs improvement with Lumen Managed Security Services?
Client support and reporting need improvement. A more proactive than reactive approach to issues or events is necessary.
What is your primary use case for Lumen Managed Security Services?
I use the services for network security, which ties in with my firewalls and what is shared internally and externally.
Ask a question
Earn 20 points
 

Also Known As

CenturyLink-Savvis Managed Security Services, CenturyLink Managed Security Services
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

First Southwest Bank
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Check Point Software Technologies, Sophos, Bugcrowd and others in Managed Security Services Providers (MSSP). Updated: April 2026.
893,221 professionals have used our research since 2012.