Try our new research platform with insights from 80,000+ expert users

Loom Systems vs Splunk ITSI (IT Service Intelligence) comparison

The compared ServiceNow and Splunk solutions aren't in the same category. ServiceNow is ranked #63 in IM , and holds a 0.4% mindshare in the category. Splunk is ranked #3 in IMS , with an average rating of 8.3, and holds a 2.5% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Loom Systems
Read 4 Loom Systems reviews
  • 554 Views
  • 355 Comparison Views
80% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,778 Views
  • 278 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Loom Systems and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: October 2025).
Buyer's Guide
IT Infrastructure Monitoring
October 2025
Download the complete report
Helped 872,837 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Loom Systems
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
IT Infrastructure Monitoring (63rd), Anomaly Detection Tools (2nd)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (3rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Loom Systems is designed for IT Infrastructure Monitoring and holds a mindshare of 0.4%, up 0.2% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.5% mindshare, down 2.8% since last year.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Loom Systems0.4%
Zabbix11.1%
Datadog4.8%
Other83.7%
IT Infrastructure Monitoring
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.5%
PagerDuty Operations Cloud19.5%
Opsgenie11.9%
Other66.1%
IT Alerting and Incident Management
 

Featured Reviews

Keerthi Kumar Sangaraju - PeerSpot reviewer
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
Read full review
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The RFS portion of the solution is the product's most valuable feature."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"You can develop your own apps within Loom, and they can be configured very simply."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"One of the excellent features is the service analyzer, which is truly impressive."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"Alerts and episodes are valuable to me."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
"The reporting is a bit weak. They should work to improve this aspect of the product."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"The change management within the solution needs to be improved. There needs to be more process automation."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"The problem becomes the price, as Splunk is an expensive product."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We also faced challenges relating to UI development."
"When we check the service analyzer, and we have custom inputs, there are issues."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

Information not available
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is expensive."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is expensive."
"It would have been good if the product cost was much lower."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
See recommendations
872,837 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

Comparisons

DX Unified Infrastructure Management vs Loom Systems Logo
DX Unified Infrastructure Management vs Loom Systems
Compared 24% of the time
Huawei eSight vs Loom Systems Logo
Huawei eSight vs Loom Systems
Compared 24% of the time
SolarWinds NPM vs Loom Systems Logo
SolarWinds NPM vs Loom Systems
Compared 23% of the time
Splunk Observability Cloud vs Loom Systems Logo
Splunk Observability Cloud vs Loom Systems
Compared 14% of the time
Moogsoft vs Loom Systems Logo
Moogsoft vs Loom Systems
Compared 14% of the time
More Loom Systems Competitors
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 16% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
OpsRamp vs Splunk ITSI (IT Service Intelligence) Logo
OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 8% of the time
Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence) Logo
Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)
Compared 7% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
IT Infrastructure Monitoring
October 2025
Loom Systems reportDownload Loom Systems product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
October 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.
ServiceNow

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
IT Infrastructure Monitoring
October 2025
Download Free Report
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: October 2025.
DOWNLOAD NOW
872,837 professionals have used our research since 2012.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.