Loom Systems vs Splunk ITSI (IT Service Intelligence) comparison

The compared ServiceNow and Splunk solutions aren't in the same category. ServiceNow is ranked #62 in IM , and holds a 0.3% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.2, and holds a 2.9% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Loom Systems

Read 4 Loom Systems reviews

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68 Comparison Views

80% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

238 Views
26 Comparison Views

97% willing to recommend

Loom Systems

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Loom Systems and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: June 2025).

Buyer's Guide

IT Infrastructure Monitoring

June 2025

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Helped 860,632 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Loom Systems

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (62nd), Anomaly Detection Tools (2nd)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Loom Systems is designed for IT Infrastructure Monitoring and holds a mindshare of 0.3%, up 0.2% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.9% mindshare, up 1.8% since last year.

IT Infrastructure Monitoring

IT Alerting and Incident Management

Featured Reviews

Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"You can develop your own apps within Loom, and they can be configured very simply."

"The RFS portion of the solution is the product's most valuable feature."

"Our mean time to detect is down to five minutes."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"The solution has been stable."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The change management within the solution needs to be improved. There needs to be more process automation."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"We'd like them to show more inputs on the dashboard."

"The user interface visualization could be improved."

"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"The license cost is expensive."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk ITSI is expensive compared to other tools."

"The pricing of Splunk is a bit high."

"It would have been good if the product cost was much lower."

"Pricing was pretty good, and it is possible to just add on the features we want."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Pricing has some room for improvement."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

23%

Financial Services Firm

13%

Real Estate/Law Firm

11%

Educational Organization

Financial Services Firm

20%

Computer Software Company

11%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

June 2025

Download Loom Systems product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

June 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

IT Infrastructure Monitoring

June 2025

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