We performed a comparison between Loom Systems and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"The RFS portion of the solution is the product's most valuable feature."
"You can develop your own apps within Loom, and they can be configured very simply."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Alerts and episodes are valuable to me."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"ITSI includes a feature called a glass table."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
"The reporting is a bit weak. They should work to improve this aspect of the product."
"The change management within the solution needs to be improved. There needs to be more process automation."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We also faced challenges relating to UI development."
"The data recovery has room for improvement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The problem becomes the price, as Splunk is an expensive product."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
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Loom Systems is ranked 56th in IT Infrastructure Monitoring with 4 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Loom Systems is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Loom Systems writes "Simple and very effective for developing and configuring apps with great integration capabilities". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Loom Systems is most compared with Elastic Search and Splunk Infrastructure Monitoring, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
