LivePerson vs Moveworks comparison

LivePerson and Moveworks are both solutions in the AI-Powered Chatbots category. LivePerson is ranked #12, while Moveworks is ranked #3 with an average rating of 9.0. LivePerson holds a 2.4% mindshare in AIPC, compared to Moveworks’s 3.2% mindshare. Additionally, 100% of LivePerson users are willing to recommend the solution, compared to 100% of Moveworks users who would recommend it.

LivePerson

Read 3 LivePerson reviews

1,210 Views
920 Comparison Views

100% willing to recommend

Moveworks

Read 4 Moveworks reviews

2,949 Views
1,445 Comparison Views

100% willing to recommend

LivePerson

Moveworks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LivePerson and Moveworks based on real PeerSpot user reviews.

Find out in this report how the two AI-Powered Chatbots solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed LivePerson vs. Moveworks Report (Updated: June 2026).

Buyer's Guide

LivePerson vs. Moveworks

June 2026

Download the complete report

Helped 909,679 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LivePerson

Ranking in AI-Powered Chatbots

12th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Moveworks

Ranking in AI-Powered Chatbots

3rd

Average Rating

8.2

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

Agentic Automation (7th), AI-Agents for HR (2nd)

Mindshare comparison

As of August 2026, in the AI-Powered Chatbots category, the mindshare of LivePerson is 2.4%, up from 1.0% compared to the previous year. The mindshare of Moveworks is 3.2%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Mindshare Distribution
Product	Mindshare (%)
Moveworks	3.2%
LivePerson	2.4%
Other	94.4%

AI-Powered Chatbots

Featured Reviews

Sitanshu Kumar Mishra

Project Manager at Infosys

Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations

The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

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Moses Ayanrinde

Assistant Manager Of IT Department at a comms service provider with 51-200 employees

Automated email replies have saved hours daily but still need broader workflow integration

The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."

"For customer engagement, you can rely on LivePerson; LivePerson is the best tool for any company."

"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."

"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."

"The solution saves us approximately three-quarters of a million dollars per year."

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."

"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."

Cons

"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."

"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."

"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."

"They need to upgrade its user interface."

"It is still not perfect enough, but we are working on it to make sure it is very perfect."

"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."

"There is always room for improvement, though it depends on how complicated one wants to make it."

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

Pricing and Cost Advice

"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Insurance Company

13%

Comms Service Provider

10%

Healthcare Company

Manufacturing Company

17%

Financial Services Firm

12%

Comms Service Provider

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What needs improvement with Moveworks?

Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than twenty conversations and the ingestion of forms that have client scripts or dyn...

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What is your primary use case for Moveworks?

Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that ...

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What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...

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Product Reports

Buyer's Guide

LivePerson

August 2026

Download LivePerson product report

Buyer's Guide

Agentic Automation

July 2026

Download Moveworks product report

Also Known As

LiveEngage

No data available

Overview

LivePerson is a cutting-edge platform for digital engagement, enhancing customer interactions through AI-powered messaging, voice, and chat solutions. It empowers businesses to connect with users efficiently across preferred channels.

LivePerson offers businesses an innovative approach to customer engagement by leveraging advanced AI technology. This facilitates seamless interactions, allowing teams to adopt conversational methods across messaging, voice, and chat. Businesses benefit from streamlined communication, fostering strong customer relationships. The scalability and versatility of LivePerson provide companies with the tools to develop tailored solutions.

How does LivePerson enhance customer engagement?

AI-Powered Messaging: Utilizes AI to automate and streamline customer interactions.
Omni-Channel Support: Engages customers across multiple channels like mobile, web, and social media.
Real-Time Analytics: Provides insights and metrics to optimize customer experiences.
Scalability: Adapts to varying business sizes and requirements.

What benefits should users look for?

Efficiency Boost: Improved response times and reduced operational costs.
Customer Satisfaction: Enhanced experiences leading to increased customer loyalty.
Revenue Growth: Drives sales through seamless conversational commerce.
Improved Insight: Access to data-driven decisions improving strategy.

In industries like retail and financial services, LivePerson enhances interaction quality by integrating conversational AI tailored to industry-specific needs. This leads to improved customer experiences and more efficient service delivery, enabling businesses to stay competitive.

LivePerson

Moveworks is a cutting-edge AI platform designed to automate support functions within businesses, enhancing productivity and streamlining operations by providing instant, accurate answers to employee queries.

Moveworks leverages advanced natural language understanding to resolve IT, HR, and Facilities requests within seconds. It reduces the burden on support teams by handling repetitive inquiries, which allows human agents to focus on more complex issues. Its AI-driven approach not only improves response times but also provides personalized solutions by learning from interactions over time, making it an adaptive and intelligent tool for enterprise environments.

What are the key features of Moveworks?

AI Language Understanding: Translates complex employee requests into actionable tasks.
Personalized Responses: Tailors solutions based on past interactions and company knowledge.
Seamless Integration: Works within existing platforms like Slack and Microsoft Teams.
Automated Support: Handles routine inquiries, freeing support staff for strategic tasks.

What benefits should you look for in Moveworks?

Increased Efficiency: Streamlines workload by addressing repetitive inquiries.
Cost Savings: Reduces the need for extensive support teams.
Improved Employee Satisfaction: Provides quick, accurate help to user requests.
Scalable Solutions: Adapts to company growth without additional overhead.

Moveworks has been successfully implemented in sectors like technology and finance, where speed and accuracy are paramount. It helps businesses maintain a competitive edge by providing faster support and ensuring employee requests are handled with precision and speed.

Moveworks

Sample Customers

Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

Buyer's Guide

LivePerson vs. Moveworks

June 2026

Free Report: LivePerson vs. Moveworks

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