Kore.ai vs UiPath Platform comparison

Why PeerSpot?

Kore.ai and UiPath are both solutions in the AI Agent Builders category. Kore.ai is ranked #7 with an average rating of 7.9, while UiPath is ranked #1 with an average rating of 8.6. Additionally, 93% of Kore.ai users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.

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Executive SummaryUpdated on Jan 25, 2026

UiPath Platform and Kore.ai compete in the automation space. UiPath Platform seems to have the upper hand in pricing and support. Kore.ai stands out for its innovative features.

Features: UiPath Platform offers a wide-ranging robotic process automation suite, interoperates with enterprise software, and supports comprehensive workflow automation. Kore.ai is renowned for its advanced natural language processing, providing superior conversational AI for customer interaction, and focuses on AI-driven functionality for intelligent automation.

Ease of Deployment and Customer Service: UiPath Platform is recognized for strong user support and extensive documentation, which aids in a smooth implementation process. Kore.ai offers an AI-centric deployment model highlighting adaptive learning and customization, although UiPath benefits from a more extensive support infrastructure.

Pricing and ROI: UiPath Platform is competitively priced, offering a quick return on investment due to its wide application reach in automation tasks. Kore.ai's pricing reflects its specialized AI features, promising substantial long-term ROI for companies focused on conversational AI. While both offer significant value, UiPath may provide a faster payback for traditional automation, whereas Kore.ai's ROI benefits those emphasizing AI enhancements.

To learn more, read our detailed Kore.ai vs. UiPath Platform Report (Updated: September 2026).

Buyer's Guide

Kore.ai vs. UiPath Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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Hemanth Pagadala

Senior Business Process Automation Engineer at a manufacturing company with 10,001+ employees

Automation has transformed document processing and frees teams to focus on higher‑value analysis

Sometimes, we encounter system errors that could be resolved via support, but connection issues are more frequent in enterprise applications. However, these can usually be solved by raising tickets if you are part of an enterprise, though we are not, which makes it somewhat challenging. It is vital to ensure the connections of UiPath Platform are maintained because it has a larger community. If UiPath Platform website included more features and documentation accessible easily, it would greatly enhance the experience. Instead of continually needing to raise support tickets, having a documentation hub where details can just be entered to retrieve required documents would be extremely beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The overall UI of the tool is so user-friendly that even a beginner can use it easily."

"Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important."

"So far, the organization has 20+ bots, which has generated more than $50K of ROI."

"The Automation Copilot is helpful. It will automatically give you all the solutions your bot requires. It's like a dictionary."

"So far, we have seen that a valuable feature of Automation Anywhere is the ease of integrating it with multiple systems. It can very easily integrate with an environment of an organization. It helps in a quick go to access and implementation. You don't have to spend days implementing Automation Anywhere software. You can quickly go drag and drop and do an ease of configuration. You can actually get your bot up and running very fast, which is one important advantage."

"With Automation Anywhere, our clients can get their work done fast and in an automated manner."

"It has improved a lot. We could identify a lot of manual processes that can be automated for our customers. The scope of automation by using Automation Anywhere has become wonderful. IQ Bot and AI sense are the incredible features provided."

"We have some bots which are saving a week or month of multiple employees' times."

More Automation Anywhere pros

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."

"Kore.ai has positively impacted our organization by reducing error rates from around fifteen to twenty percent to just two to three percent after implementation."

"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."

"Kore.ai helped us integrate a lot through documentation and trial and error, making it straightforward to integrate overall, resulting in a very good experience for first-timers."

"Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform."

"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."

"Kore.ai has positively impacted my organization, as it saved a lot of time in implementation and the proof of concept was very fast to implement and easy to develop."

More Kore.ai pros

"For me, it is the best number one in the world for bots."

"UiPath Platform has positively impacted my organization by allowing us to automate things that we didn't think were possible."

"UiPath Platform has reduced human error and freed up employee time, which has positively affected my business outputs and reduced the time taken to finish any tasks from almost 90 minutes to 15 minutes."

"UiPath Platform is an excellent automation platform."

"It saves time, cost, manual efforts; it avoids or eradicates human errors by automating business processes."

"In the departments that use UiPath, they've been able to reduce man-hours spent doing manual processes, allowing our team members to provide value through analytical thought, direct customer interaction, and reduced errors while also reducing FTE costs and improving the quality of work the team produces."

"The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions..."

"Each project that we complete is saving us on the order of 40 hours a month, so it's saving a lot of time."

More UiPath Platform pros

Cons

"When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported."

"We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted."

"I attended and successfully completed the certification for the Document Automation Masterclass. For this, we tried to automate handwritten documents, but it was not successful. I believe there is room for improvement. This was the only use case we had in the last couple of months where we attempted this and did not get the desired results."

"Sometimes, the recorder from Automation Anywhere does not work well and is inaccurate. This should be improved."

"In the age of AARI and Automation Anywhere 2019 IQ Bot, the biggest challenges for me and my company are understanding the product and implementing it at the right place."

"They need to improve the REST Api documentation because it is not well detailed or clear enough for beginners, and they need to provide some out-of-the-box AI and ML functions such as image classification and object identification."

"Automation Anywhere courses are a little bit complex to understand. You need a little bit more time, and accessibility is also a little bit of an issue."

"The product needs to catch up to the promise of known technology and apply more intelligent behaviors concerning AI or unstructured learning."

More Automation Anywhere cons

"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."

"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."

"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."

"I rated Kore.ai an 8 out of 10 because additional features could be added to it."

"In my experience, Kore.ai is not stable."

"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."

"To improve Kore.ai, I suggest focusing on more agentic automation, such as offering MCP kind of features with an orchestration layer for use cases."

"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."

More Kore.ai cons

"One of the things that we are lacking right now is not stability, but usability with debugging, e.g., when you can't see what went wrong. We have to look through 50,000 pages of logs or so."

"Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot."

"It is sometimes difficult to work with the exceptions, which can cause us a delay."

"I believe that a better explanation of ReFramework and license costs would be something to rethink."

"I would like to see all a full-featured version for mobile devices."

"I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision."

"The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards."

"The Form Builder for back-end robots needs to be a web portal instead of a full desktop application."

More UiPath Platform cons

Pricing and Cost Advice

"The cost is anywhere between $10,000 and $100,000."

"It's very good in terms of cost and pricing."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"I do not know the price, but I am told that it is cheaper than UiPath."

"We have a three-year contract with Automation Anywhere."

"Pricing is affordable and I would recommend beginning with the Starter Package."

"The pricing is a bit higher."

"The setup cost for this is onetime and licensing is based on your choice of product."

More Automation Anywhere pricing and cost advice

Information not available

"We saw ROI in 15 days."

"There is some initial sticker shock from a lot of people regarding cost, until you show them what the actual benefit is. Initially, people are just going, "Why?" So, the retort for that is, "Look how much you will save, time, and budget-wise with one bot. If one bot costs X, this is how much it will save you over one year. This alleviates the "Oh my gosh" face, when it's 1200 dollars for a bot."

"Pricing for UiPath isn't very competitive. After discounts, it costs around fifteen thousand euros, while Power Automate gives you the same features for only a thousand euros."

"I love the flexibility because ownership is willing to work with us to make sure commercials are viable."

"Compared to other automation tools, UiPath is expensive."

"The pricing depends on whether you're running attended or unattended bots. Unattended processes cost a lot more, and you have to pay cloud costs, too. It's costly. The licensing for the tenant dashboard, developer's toolkit, etc. was reasonable, but unattended bots are quite expensive."

"There is no additional cost apart from the standard licensing. There is a one-time cost for the infrastructure setup."

"There are different licensing options and you should study which one better suits your company's needs."

More UiPath Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

Outsourcing Company

12%

Manufacturing Company

12%

Construction Company

11%

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	270
Midsize Enterprise	162
Large Enterprise	795

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...

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What needs improvement with Kore.ai?

Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone...

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What is your primary use case for Kore.ai?

Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties. ...

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Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...

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Comparisons

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

NICE CXone vs Kore.ai

Compared 10% of the time

Ada vs Kore.ai

Compared 9% of the time

AGAT Software Pragatix AI Firewall vs Kore.ai

Compared 9% of the time

Agentforce vs Kore.ai

Compared 7% of the time

Microsoft Copilot Studio vs Kore.ai

Compared 7% of the time

More Kore.ai Competitors

Microsoft Power Automate vs UiPath Platform

Compared 7% of the time

Blue Prism vs UiPath Platform

Compared 5% of the time

Pega Robotic Process Automation vs UiPath Platform

Compared 3% of the time

Fortra's Automate vs UiPath Platform

Compared 3% of the time

WorkFusion vs UiPath Platform

Compared 3% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Kore.ai

September 2026

Download Kore.ai product report

Buyer's Guide

UiPath Platform

September 2026

Download UiPath Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

UiPath Maestro, UiPath Apps, UiPath Agent Builder

Interactive Demo

Automation Anywhere

Demo not available

Kore.ai

Demo not available

UiPath

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Kore.ai

UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.

UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.

What are the key features of UiPath Platform?

Drag-and-Drop Functionality: Allows users to design workflows easily without extensive technical skills.
Orchestrator: Enhances task management and enables scalable automation.
AI and Document Understanding: Improves data accuracy and minimizes errors.
System Integration: Offers seamless integration with SAP, CRM, Oracle, and more.
Active Community and Training: UiPath Academy provides resources for skill development.

What benefits should users look for in reviews?

Increased Efficiency: Reduction in manual workloads through automation of repetitive tasks.
Improved Accuracy: Enhanced data handling capabilities reduce errors.
Productivity Boost: Supports both attended and unattended automations to streamline operations.
Scalability: Ability to handle growing automation demands efficiently.
Integration Benefits: Easy integration with enterprise systems for streamlined operations.

UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.

UiPath

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Leading banks & Enterprise Companies

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Kore.ai vs. UiPath Platform

September 2026

Free Report: Kore.ai vs. UiPath Platform

Find out what your peers are saying about Kore.ai vs. UiPath Platform and other solutions. Updated: September 2026.

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